HSBC Bank Account Plus Reviews

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“HSBC corporate bank micki mouse banking”

Written on: 12/12/2016 by Mike048 (19 reviews written)

I put in a visa dispute with fyes on 14/9/16 for a faulty water pump and got a refund on 8/11/16 HSBC complaint hasn't responded but i got several witholded calls requesting me to contact the bank.which i did waiting at the desk in Coleraine whilst HSBC speak to colleagues about everyday things,then I was kept waiting on phone services via India call centre for half an hour!And branch manager threatens me that she'll close your account rather then help sort out the problem. HSBC withheld… Read Full Review

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★☆☆☆☆

“HSBC Block your Debit Card”

Written on: 30/01/2012

HSBC Block your account and reset your security number and will not speak to you until you have gone down to a branch with photo id and even then this is not guaranteed to work if the branch don't call through to the department who blocked the card. Happens every Friday its a really sick joke when you can't make mortgage payment because of a Mumbai call centre worker. Disgraceful service from the worlds local bank… Read Full Review

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Valdod's Comment

Written on: 14/03/2012

Couldn't agree more.
They have the worse customer service when it comes to their own loyal customers.

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Danielbt85's Comment

Written on: 12/12/2013

Most bank will place a block on your account if there is a suspiciion of fraud taking place on the account itself. Granted call centres can be frustrating.

The reason they would request you go into branch is generally that you would have failed you telephone banking security therefore it needs to be reset. However if this problem continues to persist I would recommend making a complaint as this seems to be a recurring problem and they may be some underlying issue.

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★★☆☆☆

“Called to warn the fraud team of my overseas travel...”

Written on: 11/02/2011

Called to warn the fraud team of my overseas travel (online service not working) the guy told me everything would be fine and even asked what made me think they might block my card. Obviously telling him it had already happened wasn't enough, he was clueless. My card got blocked, had to call to get it working, got blocked again, had to call a third time. Card was put on restriction: £100 a day withdrawal only. On top of the hassle of having to plan everything around ATMs, that doesn't even… Read Full Review

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Danielbt85's Comment

Written on: 12/12/2013

Riase a complaint and a full refund of both your phone bill and the problems caused during your holiday. Note that all phone calls at call centres are recorded. Therefore if the gentleman did not record when and where you were going this is the banks error. They should also state that even though you place a marker it doesnt guarantee it not being blocked if they suspect fraud.

I would recommend complaining as a £100 phone bill is unacceptable and the inconvenience caused.

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★☆☆☆☆

“HSBC is the worst bank in the world, their system is...”

Written on: 13/08/2010 by truemanuk (2 reviews written)

HSBC is the worst bank in the world, their system is not safe, they do not use card reader to protect account, many money were stolen by hacker… Read Full Review

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Danielbt85's Response to truemanuk's Review

Written on: 12/12/2013

Do you mean the HSBC secure key?

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★☆☆☆☆

“HSBC Plus account is a rubbish. Try not to fall for...”

Written on: 08/12/2009

HSBC Plus account is a rubbish. Try not to fall for the so called benefits they are giving. I am just waiting for the 12 months to get over and get rid of this idiot account… Read Full Review

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★★★★★

“I have been a HSBC bank account plus customer for a...”

Written on: 20/08/2009

I have been a HSBC bank account plus customer for a year now and i have to say the account is exceptional. The tvl insurance is second to none and the addition of breakdown cover makes my life even easier. I have called them out twice now and on both occasions they have been able to fix the car at the side of the road… Read Full Review

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★★★★★

“The HSBC plus service is an excellent account if its...”

Written on: 18/10/2008 by dave 0123 (1 review written)

The HSBC plus service is an excellent account if its benefits are applicable to you. The travel insurance they provide is top of the range as opposed to the cheap ones you get elsewhere, the way I've done is that I put £250 into the 10% regular saver monthly that they offer and I found that over a year I earned over £100 in interest which covers the cost of the account and all the other benefits of the account such as the travel insurance, breakdown assistance, 3k life insurance, 6% credit… Read Full Review

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Slipperyjack's Response to 410626_dave 0123's Review

Written on: 04/08/2010

there is not such a thing like 10% intrest on savings account which will make your 250 quid make you extra 100,what a lot of bull...

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☆☆☆☆☆

“I was a very happy customer of HSBC; my salary is paid...”

Written on: 10/05/2008 by toopai (3 reviews written)

I was a very happy customer of HSBC; my salary is paid there, I do cash withdrawals, standing orders, international money transfer (GBP15.00 per transaction), and credit card facilities.
I was always happy with the prompt customer service and prompt transactions.
However, things turned for the worse when I lost my job.
I had to take up the overdraft facility, and without realizing I was overdrawn...
The following month, I was charged GBP25.00, and the next month (still overdrawn without a job) I… Read Full Review

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★★★★★

“Dishonestly advertising in the UK that using your...”

Written on: 18/04/2008 by blackknight (1 review written)

Dishonestly advertising in the UK that using your Debit Card Abroad is free of HSBC fees. This in my case has just not been true. HSBC applied a fee of (at least) £2.75 per £100 on every pound I drew from your own account BUT tell you its FREE and you will find it hard to discover how they have taken this fee. The secret is that HSBC do not show you the net cost of your ATM transaction Abroad. All HSBC show you on your bank statement is an exchange rate that HSBC have already removed their… Read Full Review

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Bazozman's Response to blackknight's Review

Written on: 07/08/2009

The free ATM withdrawal part relates to when you use HSBC ATM's abroad. If you use another provider then you will be charged and it is in your terms and conditions. It is not a lie, but it is not the whole truth.

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☆☆☆☆☆

“Once the HSBC Bank Account Plus had been opened, and...”

Written on: 27/01/2007 by daverobin72 (1 review written)

Once the HSBC Bank Account Plus had been opened, and all transfers had been completed from my old account to the new account, I felt relieved after all the troubles I had with Natwest, until 2 months later... HSBC decided to close down and block my cash card without warning. I called in 3 times within 5 days to unblock, and the main reason was that head office picked out any applicant, and then they do further searched for over 15 years. If there are any judgements, even those that had been… Read Full Review

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