Alliance & Leicester Premier Direct Current Account Reviews

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Latest Reviews

★★★☆☆

“ The Alliance & Leicester Premier Direct Current A/c...”

Written on: 20/08/2009 by ads100 (4 reviews written)

The Alliance & Leicester Premier Direct Current A/c is generally a good bank account, has all the necessary functionality and the website is easy to navigate. I was attracted to this account by the very generous interest rate in the first year.

My only criticism is that it does not have immediate transfers to other banks. If I transfer from my HSBC account to my Natwest, the money appears in Natwest within a matter of minutes, however if I transfer from A&L toNatwest it can take a few… Read Full Review

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★☆☆☆☆

“Truely awful bank. Switched to them to run our day to...”

Written on: 06/04/2011

Truely awful bank. Switched to them to run our day to day finances. Difficult to use online banking, terrible, terrible customer service staffed by seemingly competely untrained staff. Switched to Lloyds now, whilst far from perfect, by comparison seem a paragon of customer service excellence.

Unfortunately kept a v. large amount of money in a savings account with them since the interest rate was good. All the while they have been charging my current account because I was not making use of it… Read Full Review

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★☆☆☆☆

“Another angry AL/Santander customer, who was promised...”

Written on: 02/04/2011

Another angry AL/Santander customer, who was promised that if i switched all of my monies over to them, i would receive £150 after 12 months, I was given the option of 2 accounts, one in which I would receive £100 almost straight away for joining them at a lower interest rate or 2 at a higher interest rate I would recieve £150 at the end of 12 months, both me and my partner went for this, he opted for the £100 which he received and I opted for more at a later date, Sam the man who works… Read Full Review

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★☆☆☆☆

“Since Santander took over the adminisration of A & L...”

Written on: 30/03/2011

Since Santander took over the adminisration of A & L accounts it has become a shambles trying to resolve anything. Several issues have needed to be resovlved yet no one seems to be able to actually do it. In branch they inform you to call the telephone banking; they transfer you between departments - each time security checked - yet noone is able to do what is requested. Maybe they should be competency checked as the service is consistent but consistently abysmal. the decision to leave… Read Full Review

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★☆☆☆☆

“I CLOSED THIS ACCOUNT MORE THAN ONE YEAR AGO BUT...”

Written on: 21/12/2010

I CLOSED THIS ACCOUNT MORE THAN ONE YEAR AGO BUT CANNOT STOP THE FLOOD OF EMAILS FROM SANTANDER.
I WOULD TELL MY FRIENDS DON'T TOUCH SANTANDER… Read Full Review

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★☆☆☆☆

“Since Sandander has taken over Alliance and Leicester...”

Written on: 17/12/2010

Since Sandander has taken over Alliance and Leicester Premier Direct telephone bank I have had nothing but trouble. Do not touch this bank. Just to transfer a small amount of money to another bank account is a quest in itself. It takes ages over the phone talking to security. I have had my account blocked because I could not answer one of their silly questions causing massive inconvenience. This bank is terrible. I have another telephone bank with First Direct and they are excellent. Be warned!… Read Full Review

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★☆☆☆☆

“This is the worst bank I have ever come across - it...”

Written on: 04/12/2010

This is the worst bank I have ever come across - it charges youi for being in credit with several thousand pounds if you have not paid in £1000 in the last month - utter stgupidity. Rating less than zero… Read Full Review

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★☆☆☆☆

“I would advise anyone not to open an account with...”

Written on: 01/11/2010

I would advise anyone not to open an account with Santander. I had a £50K bond with them and a current account. The bond matured in May 2009 and I cashed this in and reduced my current account balance to £3 credit. I have now received a letter advising me I owe them £156 - because I have not used the account. The account was on online one and, as far as I was concerned, as the account was in credit there was no need to check the balance. The whole overdrawn balance is as a result of charges… Read Full Review

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★☆☆☆☆

“When A&L moved over to Santander i was unable to...”

Written on: 31/10/2010

When A&L moved over to Santander i was unable to access my online account for weeks. Took numerous phone calls. santander are taking over, they now run the services on Debenhams/Topman account cards, their customer service is rock bottom, you have to speak to foreign people on the phone who are not able to have a cnversation with you or understand why you are calling. Santander sre the pits which is why i switched my current account immediately and wouldnt recommend anyone joining this company… Read Full Review

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★☆☆☆☆

“If I could have done a minus rating on all I would...”

Written on: 27/04/2010

If I could have done a minus rating on all I would have!!!!!
I opened an account with The Alliance and Leicester over two yoears ago and after such hassle with them after only a month I requested to close the account. Of course I was told I could not just close my account and infact would have to leave a sum of £5 in the account while they processed my request. I have now received my first letters to inform me firstly they have decided to cancel my over draft.......on an account I thought I… Read Full Review

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★☆☆☆☆

“I am writing this review as a serious warning to...”

Written on: 14/04/2010

I am writing this review as a serious warning to others who are considering using the Alliance and Leicester switching service. If I could give a negative score I would have done so. I was shocked on carrying out a basic online search at the number of people who have had similar experiences before me and yet there has been no change in the behaviour of Alliance and Leicester

I am in the situation that Direct Debits have been switched by Alliance and Leicester from my current bank but no… Read Full Review

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★☆☆☆☆

“If you strip out the marketing gimmicks, this is a...”

Written on: 02/02/2010

If you strip out the marketing gimmicks, this is a horrible bank to deal with. Customer service is non existent in my opinion. Letters are ignored and to add insult to injury, a promise to pay £5 into my account as a good will gesture was debited from my account either in error or on purpose-I don't know.
Then I had to argue with A and L to get this further error connected. Literally pounds spent hanging on the phone to no effect.
Awful. I've closed my account… Read Full Review

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★☆☆☆☆

“I have been with Alliance & Leicester for around 15...”

Written on: 22/01/2010

I have been with Alliance & Leicester for around 15 years. In that time I have seen their customer service go from second to none to the most woefully inadequate service I have ever had the misfortune of coming across!
The customer service department have absolutely no clue to the point where they will actually lie to you not only on the phone but in writing. I am a credit card fraud investigator so I have a better than most understanding on how debit and credit card transactions work, I could… Read Full Review

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★☆☆☆☆

“The online service is without doubt the worst i have...”

Written on: 16/01/2010

The online service is without doubt the worst i have ever used.Halifax is absolutely miles ahead in that respect. The Premier Direct a/c is fine for the first year to take advantage of the high interest rate. However i have written to customer services twice to ask them what my options are after the high interest rate runs out, and if i keep a/c open do i have to continue to fund it with £500 mth. Once again no response. Their customer service is simply terrible. I have 2 current accounts and… Read Full Review

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★★★★★

“Timing are particularly bad. We have 2 current...”

Written on: 25/01/2009

Timing are particularly bad. We have 2 current accounts and one savings (all joint accounts) but money transfered in between can take anything upto 4 days - with money 'floating' around the banking system no where to be seen. When we use swich in shops it can also take several days for it to show on our accounts this was more obvious at Christmas with the two of us shopping at different times and spending alot of money. Due to this it in near impossible to keep track of how much money is in our… Read Full Review

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★☆☆☆☆

“One advantage of internet banking is supposed to be...”

Written on: 23/01/2009

One advantage of internet banking is supposed to be being able to track your account quickly whereever you are in the world. Alliance & Leicester's over-elaborate security arrangements completely defeat the point: 1) You need to remember an 8 digit ID number (different from your account or card number) to access the account. This is a random password, not a username you can select yourself. They advise you to write it down - which means you need to have it with you at all times e.g. in order to… Read Full Review

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★★★★★

“I transferred to A&L from Lloyds and now have a...”

Written on: 26/11/2008 by starfux (1 review written)

I transferred to A&L from Lloyds and now have a Personal account, a Joint account and a Saving account with them. I have kept the acccouns above zero so I've not experienced any excessives charges. From my personal experience and from what I've read other banks seem more aggressive about their charges however.
To make the accounts even better I'd like to see inter-account transfers shown on the balance instantly, other than that I am very impressed… Read Full Review

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★★★★★

“Having read some of the reviews I was a little nervous...”

Written on: 09/10/2008 by ashowell (1 review written)

Having read some of the reviews I was a little nervous of my decision to switch to A&L after being with my old bank for over 30 years.
I have to say that the switch was so slick and painless that I'd do it again without doubt.
There was a couple of debits that went through on the old account when I was expecting them out of the new one but I had left a balance in the old account so this wasn't a problem.
The great thing is seeing my money earning some decent interest rather than the few pence I… Read Full Review

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★★★★☆

“Not really had any problems with my Alliance and...”

Written on: 14/09/2008

Not really had any problems with my Alliance and Leicester direct current account. Will switch after interest rate falls I think though - no prizes for loyalty!… Read Full Review

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☆☆☆☆☆

“I have a premier account with Alliance & Leicester for...”

Written on: 06/09/2008 by Velvet84 (1 review written)

I have a premier account with Alliance & Leicester for my personal use and a Current account for my joint direct debits etc. When I transfer money across to either it takes 48 hours to clear, even though it shows in the statement the money is there, it hasn't 'cleared' so I get charged for when direct debits come out before the transfer has finished clearing. But when looking at the statement no where does it show I've gone over my limit. Very confusing. The call centre staff are rude and… Read Full Review

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