The Policy Shop Reviews

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“complete rubbish”

Written on: 11/05/2017 by yjDuggan222 (1 review written)

i purchased car insurance from the policy shop , they put my insurance with a partner company midas , who after 4 weeks went into receivership, , my insurance was cancelled and no refund , was told i might get ten pence in the pound in the distant future, phoned 4 times across 18 months , there system to deal with situation is to put on hold and leave till you give up, or cut off call after a while, these are complete and utter rubbish company and i would advise you don't touch with a barge pole… Read Full Review

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★☆☆☆☆

“shocking services dont help you with anything!!! ”

Written on: 14/02/2017 by hollie12311 (1 review written)

customer services admin are so unhelpful and rude I recommend admiral for any car insurance etc lovely people… Read Full Review

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★☆☆☆☆

“rip off charges hidden”

Written on: 29/01/2017 by Donovan466 (1 review written)

good competitive quotes and policies until you try to make a policy change .When i came to change vehicle due to engine failure them wanted £45.00 to make any change to the policy .Deciding this wasnt good value I took insurance elsewhere . When I rang back to cancel the old policy which had 4 months to run they insisted on charging £75.00 to cancel the policy so i did not receive any refund ,When I queried this charge they said it was in their terms of business which had been sent to me . I… Read Full Review

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★☆☆☆☆

“Bunch of unprofessional an Incompetent ”

Written on: 10/10/2016 by Chibaba (1 review written)

I write this review 10/10/2016 just after cancelling my insurance with this company. I got insurance from them and as we all know the owner has to send the log book to DVLA they requested the new keepers slip which i sent then and 3 days later i recieved a letter telling me they will cancel my insurance if they do not get a copy of the log book. I was shocked as they clearly know its in the hand of DVLA and it takes up to two weeks to get the log book updated, I read review on this site and was… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 07/10/2016 by yellowpages9999 (1 review written)

Terrible. Told me I had put 20 years No claims but theres no way I would have. Sent me an additional bill a week after insuring with them. Avoid this company… Read Full Review

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★☆☆☆☆

“Couldn't be bothered to contact me as promised”

Written on: 31/07/2016 by Aisha344 (1 review written)

I had a quote to buy on line but it said "call us" so I thought i would. After a 10 minute call confirming all details they say "Oh, you've previously had subsidence, our underwriters will need to be contacted and they're closed now" (my previous subsidence, which was 20 years ago, was fully mentioned on the quote search) so I agreed to be called back between 9 and 11 the following day. It is now the following day and they simply couldn't be bothered to call me. If this is how they treat… Read Full Review

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★☆☆☆☆

“DO NOT USE THE POLICY SHOP USELESS.”

Written on: 23/07/2016 by Allapizza (1 review written)

The policy shop car insurance.....I've never dealt with such incompetent people, after sending all the documents requested registered post, I get a email a week later saying they needed more within two hours or the policy would be cancelled...so it took them a week to contact me and then threaten to cancel it...again I send documents straight to them within that hour...thinking I'm not going to be covered....only to get a call the next day saying policy cancelled...I phone back again waiting on… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 12/07/2016

I found this through a comparison site. Looked a good price, could buy on line so clicked through. Filled in loads more details, except at end unable to pay online, site advised to phone, needless to say premium number. I was advised that a few details needed to be checked. 17 yes seventeen minutes later we still weren't there! And it had gone up. I refused to go ahead with the purchase, if customer service is this bad before purchase I dread to think what it would like to make a claim… Read Full Review

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★☆☆☆☆

“Don't waste your time!!”

Written on: 05/07/2016 by Honestoberon (1 review written)

I would recommend pay extra and go elsewhere. - The policy shop have no one to answer your calls so don't expect to speak with anyone if you need help, not without spending a fortune on minutes! - When you do finally get to speak to someone they will be rude, patronising and invasive. I had one guy question my employment because he thought I was lying about how many times I was going to use my car and he knew my job better than I did!! How rude! - When you finally get through to someone to… Read Full Review

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★☆☆☆☆

“FED UP”

Written on: 03/07/2016 by Warrensd351 (1 review written)

No documsnts emailed through to me and cant get through on the telephone line. Absolutely diabolical… Read Full Review

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★★★★★

“good service and price”

Written on: 05/05/2016 by Carrrm438 (1 review written)

I bought my home insurance with the Policy Shop this year. I was very pleased with the price, but mostly with the service. I had to make a change to my policy and spoke to a lady in customer service who was really helpful and got the changes made quickly and easily with no change to the policy price (we had an extension), we had to pay a small admin charge, but they all seem to do this these days. Happy days! thanks… Read Full Review

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★☆☆☆☆

“Never ever use THEPOLICYSHOP ”

Written on: 23/04/2016 by TristonCarney290 (1 review written)

I have corrected their mistake and they charge me £50 for correcting proposal documents and then change my monthly insurance and you cannot cancel it. if you wish to try try it on your own risk................... For me its like new scheme and all these price comparison website must have good commission by selling their dodgy product to customer… Read Full Review

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★☆☆☆☆

“Took one year to sort out someone hitting my car”

Written on: 18/03/2016 by Slimian (1 review written)

In my 1st year someone hit me. And as my insurance lapsed before my claim was sorted they chaeged me £1500 to insure my car, same car same everything. I was assurred that i would het all this back and my insurance would be adjusted when i got my no claims back. I should have been given no less than 800 back but they only offered me £302 and offered me this like it was a good thing. They paid me £278 for someone hitting my car and charged me over £800 more to stay with them. I did this in… Read Full Review

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★★★★☆

“good cusomer service”

Written on: 25/02/2016 by duiman (1 review written)

i been with policy shop 2 years now no problems but i was like you guys review mad ....and i spoke to the guy on the phone was really nice guy beat all my other insurance quotes and i have a dui and im 24 but dno how policy shop has any bad reviews i thought the guy was really helpfull and its really quick over phone they rang me back to save me money cant knock them tbh… Read Full Review

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★☆☆☆☆

“Never ever use!!!! Company makes rules up as they go...”

Written on: 06/02/2016 by Stickman23 (1 review written)

This company is an absolute joke!! I was helping a friend insure his car as he is scared of computers :) Never use them!! Security device fitted as standard but this company don't accept it!! Hikes price up 400 quid!!! But every other company accepts this!!! DO NOT USE!! I plan on spreading this as much as possible!!!!… Read Full Review

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★☆☆☆☆

“no no!”

Written on: 26/11/2015 by Lane1994 (1 review written)

Hello, Do not get involved with this company! They can suggest cheap insurance but services are very poor. Customer service is just annoying - they ignoring my email, I tried to ring them like 10 time but they always too busy to answer etc. I have cancelled my insurance after month of using and the money should be returned to my account....guess what? They weren't....now I am fighting and trying at least to contact them somehow to get my money back!… Read Full Review

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★★★★★

“Dont know what all the fuss is about!”

Written on: 31/10/2015 by vxWilkinson360 (1 review written)

Having read the reviews for this company before calling I wasn't expecting much but thought id give them a go anyway. Spoke to 3 different people when receiving a quote,all 3 were exceptionally helpful and polite. I chose to receive all correspondence by email and everything was sent to me as soon as possible. Had no problem returning documents to them, customer service are more helpful than any others I've dealt with and hold times aren't any worse than any other insurance companies. Up to now… Read Full Review

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★☆☆☆☆

“Disgraceful and un-professional.”

Written on: 13/08/2015 by Heatshield (2 reviews written)

This company is a joke. I was with them for a few months, i tried to change my policy onto another vehicle, i was told i could not do it. I was told that i would need to cancel and take out another policy. Then they charged me £45.00 admin fee. I asked or a quote on replacement vehicle? the price i was given was nearly 4 times higher than a quote elsewhere. I cancelled the policy, they are refusing to give me my NCD that i earned before i joined them, they are ignoring my requests for… Read Full Review

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★★★★☆

“Helpful and professional”

Written on: 02/06/2015 by Robmurg (1 review written)

Cons: I had trouble getting through on the phone, ending up on hold on a premium number a couple of times. Pros: The agent I spoke to was very helpful and professional and 'went the extra mile' to get me a good quote for my home contents. Conclusion: Would be 5 stars if they had a local rate number to call them on. … Read Full Review

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★☆☆☆☆

“Nightmare Company”

Written on: 04/05/2015 by Caroliner158 (1 review written)

Where to start with this shambolic company. I had both of my cars covered under seperate policys with this mob. They kept trying to take a DD for car 1 2 days before my pay day, which i kept telling them and have in writing. I then asked to cancel my policy with them for Car 1 and now they seemed to cancelled Car 2 Policy aswell without warning. Their customer service is shocking. Car 1 policy premium kept going up month after month, started on 86 a month to 133 a month without warning or… Read Full Review

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