Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.8 / 5
49% of users recommend this
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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Latest Reviews

★☆☆☆☆

“Terrible company”

Written on: 24/08/2017 by Immanuel1954 (1 review written)

Avoid like the plague. Ages to hear back from claim, told on phone that claim was fine then I get an email saying it was rejected. Never ever use… Read Full Review

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★★★★★

“5 Stars!! ”

Written on: 22/08/2017 by wjames (1 review written)

I was covered by super-cover as an extension to my travel insurance. I had been in SE Asia for two months and my brand new Samsung S8 became faulty with battery problems whilst on my trip. The screen was also slightly damaged. I sent my phone on Tuesday 15th and it arrived back on Monday 22nd. Phone is working perfectly and the battery issue seems to be fixed. The screen has also been replaced and looks immaculate. I know there has been a lot of bad reviews about this company and prior to… Read Full Review

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★☆☆☆☆

“imposible to get through on the phone”

Written on: 21/08/2017 by Deepdish1948 (1 review written)

Avoid at all cost do not respond to enquiries on phone or via email… Read Full Review

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★☆☆☆☆

“Key cover only just been sent nearly 1yr after I took...”

Written on: 27/07/2017 by Jordwar836 (1 review written)

Absolutely diabolical!!! I have had my insurance policy for nearly a year now! When I took out my policy I was wondering when all of the documents for my key cover were and didn't get any so I assumed that it was just included in my insurance policy! Today I received a letter with my key fob in that is supposed to keep my keys safe, which should have been given to me when I started the policy? No point in giving it me now when I have just over a month or so of my policy left? Absolutey useless… Read Full Review

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★☆☆☆☆

“Terrible and a rip off ”

Written on: 28/06/2017 by NeilDougherty (1 review written)

This company is a complete shambles I sent my samsung phone to them 6 weeks ago for water damage and since not heard anything about it. When I ring them I get passed over from one representative to another and nobody can tell me when I will have it back let alone tell me if they have received it. They keep saying somebody will call me back with an update but nobody ever rings. I am completely at my my witts end and close to reporting them to the relevant authorities. Don't make the same mistake… Read Full Review

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★☆☆☆☆

“Refusing to key cover policy”

Written on: 28/06/2017 by Gaugey389 (1 review written)

They claim their policy doesn't cover new locks despite it very plainly stating that it indeed does cover new locks. New locks are the only way I can replace the keys so it's very disingenuous of them to claim they would cover replacement keys when new locks is the only way to actually replace them… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 21/06/2017 by Abdullahr4 (1 review written)

Hi, Please do not use this company. I went on a walk with my parents with my phone in my pocket, the phone fell out of my pocket, this company did not believe me. Even after sending phone bills and dispatch notes etc, they still didnt believe me or pay out. I lost my phone in march, still havent got any repayment! 4 MONTHS LATER IM STILL FIGHTING!! They do not look at the evidence you provide and they are NOT flexible. My phone provider isnt able to phone due to policy, which is fine by me, but… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 09/05/2017 by Simssu1990 (1 review written)

every excuse in the book not to pay out on a claim. 1 hour to answer calls. now they are falling out with my insurance provider Kwik fit over terms and conditions 4 weeks later still no where near on settling the claim… Read Full Review

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★☆☆☆☆

“IPhone 5c water damage.”

Written on: 01/04/2017 by MaximillianPritchard171 (1 review written)

I sent my phone off over 2 weeks ago. I have not heard a single thing as to whether the phone was received or if they could fix or replace it. I have tried to contact them and not had anything back. I had a contact which went silent on emails to me and then provided me with an incorrect email address to chase my repair up on! Still waiting to hear any news… Read Full Review

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★☆☆☆☆

“Absolute charlatans ”

Written on: 31/03/2017 by 380Cullen (1 review written)

Quick enough to take my money but in no hurry to replace my phone when it got stolen . I wouldn't recommend them to my worst enemy I've waited almost 4 weeks for my claim to be settled and I still don't have a new phone… Read Full Review

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★☆☆☆☆

“Do NOT go with this company!!!!”

Written on: 30/03/2017 by cjGibbs435 (1 review written)

I took out the gadget insurance with Supercover Insurance for going backpcking solo on a 6 month trip. In my first week travelling, I unfortunatly had my phone stolen from me. As a young female solo traveller, I felt really vunerable without a phone, which I explained in my claim but the whole process of my claim was painfully long. The staff were not helpful, sometimes very rude! And it felt like they didn't care. In the end, 10 weeks after I originally submitted my claim, the insurance said… Read Full Review

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★☆☆☆☆

“Worst company ever ”

Written on: 19/01/2017

It took nearly 2 week for them to contact me my daughter snapped the jack in her iPad and cracked the iPad where ear phones go in then I was told they will remove jack but not replace back of iPad so wat was I paying for they were done accidentally and I was covered against accidentall damage but they said it's cosmetic damage absolute joke and the customer service is appalling… Read Full Review

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★☆☆☆☆

“Terrible co artists”

Written on: 04/01/2017 by hm112819 (1 review written)

They are literally a bunch of jokers. Took the insurance out, then made to 'prove' I own a broken phone I have in my possession. They wont accept forwarded emails (but bizarrely, will accept a printed email). Claimed to not receive emails from 3 and Samsung. They have finally taken the phone in, but I've not had it back for 10 days. All in all 5 weeks without a phone. I've learnt my lesson, I will pay more for insurance in the future… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 22/12/2016 by Kel1323 (1 review written)

Supercover Insurance are awful, avoid at all costs. Took ages to even set up a claim they wouldnt except my email receipt (which is all Argos provided) so had the hassle of getting Argos to email direct. Then wanted 3 way conference call with Vodadone to prove I was using the phone. Sent the phone off they had it 2 weeks heard nothing, they threw away my original Samsung box and in the end sent a so say brand new phone. Absolute rubbish now this phone has turned itself off 4 times they are… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 03/12/2016 by Alissa488 (1 review written)

Dont want replace my phone after I provide everything they ask. Zero stars… Read Full Review

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★☆☆☆☆

“Take your Money But Wont Honour Genuine Claim!! Liars!!”

Written on: 21/10/2016 by kennyheb (1 review written)

Took out Insurance with this crowd and was unfortunate enough to have to make a claim. I filed a claim and sent all required proof of ownership and usage etc. at which point they asked for proof of last date time of usage which my carrier said was impossible to provide. I contacted them and said they were welcome to contact my carrier however they just canceled the claim. So even though I provided all required information at the point of claim Supercover turned round and requested… Read Full Review

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Rab.shaw96's Response to kennyheb's Review

Written on: 19/06/2017

The exact same has happened to me!!! An Awful Company! DO NOT USE

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★☆☆☆☆

“Supercover is nor super!”

Written on: 11/10/2016 by Piggy36 (1 review written)

23/09/16 Still no phone. Told it was ordered 10 days after claim made. It hadn'tarrived by yesterday. I called today and they stated it had been ordered from Argos but they have no tracking number so can not supply and estimated day of arrival. Almost 3 weeks and still no phone. 30/09/2016 Still no phone 25 days after making a claim. I called them and they now say that this will have to be chased up with Argos. Apart from this review this whole experience is leaving me speachless. No reply… Read Full Review

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★☆☆☆☆

“If I could give them zero stars I would”

Written on: 03/10/2016 by jaybaguk (1 review written)

I first phoned to claim for a damaged Apple watch on 8/8/16. I filled in the on line form and sent a photo of my proof of purchase and waited. I heard nothing for about a week so I called to see what was happening and was informed that the person dealing with my claim had been out of the office for a few days. Nobody else, it seems, bothered to look at/took responsibility for my claim so it just lay there until the person returned. She gave me the option of sending it direct to Apple, paying… Read Full Review

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★☆☆☆☆

“Worst insurance company”

Written on: 18/08/2016

Please do not insure your item with this company. I insured a mobile phone and the company have been appalling. Getting in touch with them takes ages as they don't have enough people manning the phones and when you do get through no one can do anything anyway. I had to have two 'phone interviews' where they ask you the same questions repeatedly. I know they need to check genuine claims but I felt like an offender! It took almost a week before they issued a phone and when it came, was locked… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 12/08/2016 by Lindax (1 review written)

I would not recommend this company had my phone insured by them had to make a claim as damage to my phone It took about 2 weeks and when finally got my phone back was disgusted they had fixed the glass hadn't touched the casing Said because it didn't stop the phone from working then it wasn't covered , but Quick to phone for exes payment would never use this company again… Read Full Review

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