Mortgage Matters Direct Reviews - www.mortgagemattersdirect.co.uk

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★★☆☆☆
1.8 / 5
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Media Gallery for Mortgage Matters Direct www.mortgagemattersdirect.co.uk

Mortgage Matters Direct www.mortgagemattersdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Totally unprofessional waste of time and effort”

Written on: 10/10/2018 by JimmyG66 (1 review written)

I was recommended to MMD by a family member who was also dealing with them at that time. My initial dealings with the adviser were over the phone and he asked me a number of questions about my situation and requirements, and was confident that he could help me. We met at his office in Cubbitt and West , Southsea where we talked some more about my options, we agreed a product, I provided him with all the documentation and evidence he'd requested and I signed paperwork to apply for a mortgage. He… Read Full Review

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★★★★★

“I would like to thank”

Written on: 07/08/2018 by rudieII (1 review written)

I would like to thank your Mortgage Advisor at your Welling Branch in Bexley. This is the second time she has helped me in getting a mortgage. She is professional, helpful and very understanding and explains everything clearly and without jargon. Excellent service, thanks again to her. … Read Full Review

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★★★★★

“Best mortgage advisor”

Written on: 01/10/2017 by SatheshVasu (1 review written)

They are the best mortgage advisor in town who helps in sorting your mortgage application without any delays in the process. The documents required were mentioned properly and a clear mention of process was a lot helpful for not losing any extra money was excellent. A customer point of view in each aspect was a plus especially with our mortgage advisor. Any queries related to the application and clarifications were done to build confidence through out the buying process made us feel… Read Full Review

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★☆☆☆☆

“Avoid at all costs! ”

Written on: 03/02/2017 by 459Barton (1 review written)

Purchased a house in the summer 2016 with Ward & Partners who recommended we speak with Mortgage matters. Our initial meeting went well with promises of high quality service but it was all down hill from there. We barely heard anything from them and had to do all the chasing ourselves, they didn't deliver on any of the services promised at the initial meeting (eg negotiate on price and chase up the lawyers) what's worse is that we were missold the mortgage with a promise of cash back that I… Read Full Review

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★☆☆☆☆

“Bad Mortgage Matters Direct”

Written on: 19/02/2016 by mortgagemattersdirectequalbadness (1 review written)

We used Mortgage Maters Direct as we thought, for our first house purchase, we'd use a mortgage advisor. I would not recommend Mortgage Matters Direct to anyone, they are completely unprofessional, and they were responsible for causing severe delays in the purchase and sale of our house (our buyer was also using them). I sent a complaint to their head office, but they don't seem to be proactive in trying to rectify this. I even received a reply from their complaints handler, blaming me… Read Full Review

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★☆☆☆☆

“waste of time with them”

Written on: 16/10/2015 by Salisbury112 (1 review written)

We are first time byers and we decided to use broker who will be more helpful and will provide more information and speed the proccesses. Wrong! Waste of time, lots of stress, lack of communication as I had to chase her up for any updates and info. I'm having appointment with bank mortgage advicer.Never gonna use them again and won't recomend them to even my enemy… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/07/2015 by 44O'Brien (1 review written)

It started well in that the broker identified the only two companies that may lend to me in my circumstances. I passed the initial stage but my case was referred to an underwriter and refused at this stage. The broker had not handled a case with similar circumstances, which I had clearly highlighted at our first meeting. I spent a lot of time, effort and money gathering evidence for a challenge. I was told I could not speak to the company directly. The broker then refused to deal with my case… Read Full Review

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★☆☆☆☆

“Misleading and unprofessional. They coax with wrong info”

Written on: 07/05/2015

I sought their service for a remortgage. After all the info given to me I decided with my hubby to go for the best lender, only to be told a different story once the process had started. We don't know who to turn to, we're going to make an official complaint. I don't believe they should be in business, definitely not worthy of providing a good service. I can't believe that in this day and age they are allowed to rob people with their unprofessional advice. I think a legal suit should set things… Read Full Review

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Mariiarowe's Comment

Written on: 15/05/2015

I was contacted by Mortgage Matters and, as I was looking to use their services, agreed to have a consultant round. I was given quotes verbally and asked for £100 up front for which I declined and sent the consultant on his way with a few choice words. I rung to complain. Apology accepted, I agreed to see another consultant. A smooth suave talking 'typical' salesman who wanted me to sign on the dotted line after our conversation. I explained that I wanted a hard copy of facts n figures before deciding. I received them via email, printed them off n the consultant returned the very same day, very impressive ! So the process began. However, unbeknownst to me smooth talker, I dealt with the mortgage lender who sent a valuer out ( free of charge) prior to lending me the money. I then received a new illustration with an additional £600 whacked on for an values report !!!! To cut a long story shirt, I quoted their own customer promise guarantee and threatened to contact the Financial Services Authority. I refused to pay until I'd had a written reply and then paid what I had initially said. I had asked Mr Smooth talker to 'give it to me in laymans' as the illustration was far too confusing. He hand wrote it out so I was able to photo copy this n send it to them.
DO NOT PAY A PENNY and don't be threatened or intimidated. I'd like to hear 1 good report about them...... A genuine 1. Good luck. Stand your ground

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★☆☆☆☆

“Misleading Idiots”

Written on: 23/01/2015

I'll keep this very brief. Avoid at all cost, just like they avoided me and my partner when trying to chase them up, only to be finally told that we couldn't borrow enough for our house, even though we were told we could borrow more than enough. Absolute joke!!!!… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 21/01/2015 by ShaniaPorterfield368 (1 review written)

We have just had the utter misfortune of dealing with mortgage matters on the purchase of our first home. We decided to go with them as they came recommended by Ward and Partners and we felt that they would help our purchase run smoothly. Our first appointment was with a friendly enough employee who went through our details to give us an idea of how much we could borrow. We were supposed to have a follow up with him two weeks later but ended up with someone else, the first employee was not… Read Full Review

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★☆☆☆☆

“Stay Clear”

Written on: 08/01/2015 by Farrell453 (1 review written)

Went through this company when advised by my estate agents. After they found my 'best' mortgage I did more research of my own, found another the same for hundreds of pounds cheaper. Upon completion of contacts, Mortgage Matters then charged me 250 for their admin fees in helping successfully process my mortgage application. Daylight robbery for merely giving me a very poor initial deal, and then having a another company do all the groundwork. Stay Clear… Read Full Review

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★★★★☆

“During the initial phase of property search, We were...”

Written on: 22/11/2014 by Brayan472 (1 review written)

During the initial phase of property search, We were referred to an agent with Mortgage matters direct. She was really helpful in helping us understand how mortgages work and gave a good overall idea of the full process. She got us a mortgage in principle promptly when we required one to make an offer on a property. She was really accommodating and very willing to help.. patiently answered all our questions. For the first appointment, we were at the wrong office (Purley) rather than Shirley… Read Full Review

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★☆☆☆☆

“Absolute and utter rubbish company avoid like the plague”

Written on: 04/08/2014 by CoryKirby (1 review written)

I had the misfortune of dealing with this company through ward and partner estate agents, We where promised the best deal as they had full access to the market and said it would be easier through them as it's all in house. After 4 weeks of constantly calling them and never being called back about how things are progressing we finally get an answer from them that Santander have offered us £153.000 £25.000 lower than we actually needed for our first home, and to this there reply was we don't… Read Full Review

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★☆☆☆☆

“Non Proffessional”

Written on: 27/06/2014 by MackenzieGunn377 (1 review written)

I took a phone call from a phone survey. Inadvertently disclosed the name of our protection provider. The following evening I got a call from this shower of imposters saying they were our provider. They offered to reduce the premium, but offered no review just a copy of policies I had in place. They are not advisors just after easy money. Best speaking to a person face to face who you can contact at a later date should you have any issues. Otherwise just go online direct… Read Full Review

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★☆☆☆☆

“"Mortgage Matters" phoned claiming to be my lender”

Written on: 21/05/2014 by Millsqe343 (1 review written)

Wife took a phone call from a phone survey while I was away on business. Inadvertently disclosed the name of our mortgage provider. The following morning she got a call from this shower of imposters saying they were our provider. I will be reporting them to our actual provider. AVOID… Read Full Review

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★☆☆☆☆

“never again avoid”

Written on: 05/05/2014 by Robertos1982 (1 review written)

I was trying to buy my first house through ward and partners so thought I would use these as I didnt know what to do. I started the whole process in January 2014 finally found a lender for the house i wanted so paid for valuation fees and search fees only to find out I can't take this house basically because my mortgage advisor didnt give all the proper details of the property therefore meaning I have lost money and 5 months of my time. They say they will call you and don't just an appalling… Read Full Review

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★★★★★

“Helpful and professional ”

Written on: 27/04/2014

I have never written a review before but seeing all the negative feedback on this site I felt I should comment on my experience with Mortgage Matters Direct (MMD)… When me and my partner decided to buy our first house together we started shopping around for a mortgage, we found it difficult as I have a far from perfect credit history and my partner is self-employed. We were advised by an estate agent to talk to their in house broker (who works for MMD) to see what he could do. Within 3 days… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 24/03/2014 by Disgruntled1724 (1 review written)

We were looking for properties in Woodford, Essex. Douglas Allen (estate agents) said we could only get on their 'preferred buyer list' (i.e. be shown houses before posting on Rightmove) if we first met their mortgage advisor (from Mortgage Matters Direct). We met the advisor (Woodford Green / Barkingside office) who confirmed we were financially OK. We then put an offer on a house which was accepted. We had other mortgage advisors who would work on the basis of mortgage commission only… Read Full Review

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★☆☆☆☆

“nuisance phone calls”

Written on: 23/03/2014 by Tristen1991 (1 review written)

yet again I have just had another phone call from this company, the time is 7.15pm on a Friday night, I have just finished work, they apologise for ringing me well then don't, ring me I am not interested in any of their products,i have a short term left on my mortgage, so if they ever get around to reading this STOP RINGING MY HOME… Read Full Review

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★★★★☆

“Professional”

Written on: 19/03/2014 by Williamsonhj411 (1 review written)

We dealt with Mortgage Matters Direct Walthamstow. The broker was courteous, professional, friendly and honest. He was unfortunately unable to find us a mortgage better than the one we had already found, however was direct about this and recommended we stick with our original choice… Read Full Review

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