Reviews good & bad deleted without explanation....?

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Guest's review of Trustpilot - www.trustpilot.com

★☆☆☆☆

“Reviews good and bad deleted without explanation....?”

Written on: 27/11/2021

I left a positive review for one company and it was removed by Trustpilot. I sent several emails over many weeks asking for details from Trustpilot but they did not answer. As it was a positive review I can only assume it was flagged by one of that company's competitors. As Trustpilot refuse to respond I guess I'll never know. Whilst in the past I have always thought of Trustpilot as an honest organisation who provided the opportunity for customers to share their honest experiences in an open and transparent manner. They were my "go-to" review website. I now have grave doubts whether they are as impartial as they pretend. I shall not be using them in future.

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