Variable Hotels & too little relaxation time

Titan.Puglia-Discover the Heel of Italy
Apart from 6 hour delay in Flight from Edinburgh to Heath Row ( entirely down to BA) Flights and Titan transfers worked well
Overall because of mediaeval towns and cities visited our coach, of necessity, had to park well out of most town centres. This necessitated lengthy walks and in view of age of most of group, 75+, consideration should be given to providing minibus transfers from Coach parks to nearer city centres. This would have saved time, streamlined the tours and allowed more relaxation time at Hotels to utilise Hotel facilities, eg swimming pools, leading to a more relaxed holiday experience.
The "Authentic Italian Dinner" on night 4/5 was overall poor, not of quality expected and did not add to holiday in any way.
Our Tour Manager was average and could have done more to enhance the holiday; local guide in Matera was less than satisfactory, other local guides were good.
The second Hotel was excellent in most aspects although the bedrooms were quite dark
( Travel Sphere housed all their clients in rooms with Balconies worth any extra cost to a firm like Titan, proclaiming they offer up market accommodation. Travel sphere based their entire holiday in this Hotel, bussing clients to similar locations as Titan, possibly more mileage but no need for constant packing and unpacking.
The 3rd Hotel was very poor. Only the swimming pool was up to the standards expected from Titan and for the welcome party drinks to be totally non- alcoholic was hardly 4 star standard. Their bar had no Brandy! They required to know how many wished to dine in the Hotel the second night and when 2 of our group changed their minds and wished to dine in they were told that there was no food for them. The hotel Manager tried to persuade our Tour Manager to change our departure time on the last day. Surely this is agreed with Titan in advance to fit in with plane departure times.
This was our 3rd Titan Holiday and compared with our previous tours to Japan and Vietnam, Cambodia and Laos was poor. We will therefore consider very carefully whether we will use Titan for any future holidays.