Horn is coming back to the United States

“Horn is coming back to the United States”

Written on: 30/07/2013

Maybe they should have stayed somewhere else.
I ordered a heavier duty lift for my sewing cabinet because I had upgraded my sewing machine to a Bernina 830 which is a heavier sewing machine. When it arrived the lift did not fit the cabinet. Where the lift mounts is particle board. In order to make it fit there had to be new holes drilled. My husband the engineer in the family did not want to put my sewing machine on the lift remounted where new holes just offset to the others would go because he did not think it was safe.

Long story short; Horn refuses to take the $310 lift back so I am stuck with it.

I think they may have forgotten good customer service while out of the country.

It is too bad to. I was going to get another cabinet for my sewing room. I like the look of the Horn cabinet but not the quality(particle board finished to look like wood) or their business practices.