Platinum Motorhouse LTD - www.platinummotorhouse.com

Paid a £200 holding deposit on car, drove from Norfolk, did 138 miles and spent 3 hrs driving to get there to be told on arrival they had sold the car to somone else. The other person was stil there when i arrived abd he had not rung to say he was coming or paid any deposit on the car.

SO had 6 hrs driving just to have a 30 minute row and blood pressure that went through the roof.

Was going to buy an audi s4, they seemed helpful at first, paid the deposit but there was always something wrong with the car and they never got round to sorting it until my finance pulled the plug. But I had paid the deposit of 200 pounds and they wouldn't refund it! Horrible people when you find out what they are like too and no shock they are Muslim immigrants! Beware everybody!!!!

This has now been our 6th, 7th, and 8th vehicles from Platinum Motor House. It's been a couple of weeks since our orders and as always we feel extremely satisfied with the service.

Being motor traders ourselves, we regularly compare our purchase with others in the trade and feel that once again our purchase from Platinum Motors represents a phenomenal value for us in Dubai: both in quality and cost.

In this age of high prices and poor customer service it is refreshing to see an organization that has managed to price its cars competitively and still provide exceptional customer service. These two business fundamentals help us feel that we have made another smart choice by dealing with Platinum.

Rest assured that we will be back for more vehicle. You keep supplying them, we'll keep selling them.

All the best

Mohamed Obaid Al-Jaber

Prestige Cars International

I decided that when I retired I would use part of my pension pot to fulfil a lifelong dream to own an Aston Martin. Having searched the web I was impressed with Platinum Motor-house's service and attracted immediately to a Quantum Silver Volante of which I'm now the proud owner. When I dealt with Platinum Motor-house, I found them very helpful and full of info on the Aston, the price settled it and the deal was done! I wanted them to arrange for delivery to Tuscany and they quickly arranged this so I was soon able to be driving the Volante around Florence where now it regularly turns heads resulting in several near accidents where drivers have taken their eyes of the road. One guy went straight across a mini-roundabout and up a kerb when totally distracted! Thanks to the team at Platinum Motor-house for their help and great customer service experience in buying my dream car, I'll certainly recommend them to anyone interested in buying a prestige vehicle.

I placed an online order with Platinum Motorhouse for an Audi RS5 as I was having trouble locating one that matched my requirements in Spain.

The guys kept me informed at all stages of the process, and once they found one that I liked they got the paperwork started.

I placed a 10% deposit to secure the vehicle, and was told the rest would be payable once they were ready to deliver the vehicle.

Normally I'm wary of leaving a deposit with any company I've never dealt with as you hear all kind of horror stories in the internet.

But after doing some research and making sure the company fully checked out I decided to go ahead.

It's refreshing to find a company that actually delivers on it's promises.

This is the first time I've dealt with Platinum and my experience was pleasant and hassle-free.

Platinum Motorhouse surpassed all my expectations and I would happily recommend them top others.

i saw a car and phoned in and paid 100 pounds deposit ,i drove down 200 miles from scotland on the saturday the next week as arranged .

as i was close i got a phone call to say there was aproblem with the cars gearbox and i could not get it . as i had driven all that distance i asked to see it but was refused , i was told to come back next week and they would pay my train fair.

5 weeks later it was not fixed correpondence with the garage was nil .

this guy agreed i could have a refund .a year on i am still waiting

.

They have told me lately i will get a cheque.....

DO NOT GO NEAR THIS COMPANY

YOU HAVE BEEN WARNED

your robert kirkland

ps NEXT TIME IM DOWN THAT WAY THEY WILL BE VERY SORRY

Bought a black vauxhaul signum on 7th October. Advert on website and autotrader (and Allen conman salesman told me verbally) it had full service history and was in immaculate condition. He also told me it has just had a full service.

After about 20 phone calls asking to come and test drive the car (each call was told by Allen to call back tomorrow)I eventually got to see it. test drove ok but was slight oil leak under car and engine management light was on. Car wasnt immacculate but in good condition for its age and Allen promised boh would be fixed and car buffed up before collection and I then bought the car. Allen promised he would post the servicde history as Lex leasing hadnt sent it to him yet.

Engine management light came back on halfway home so as I live a long way away I called the next day...Allen told me to ring back tomorrow. This repeated for 7 weeks!!! During the 7 weeks i was asking for the service hisotry which eh said he was chasing Lex for. I aslo asked why logbook hasnt come. He didnt know!

Eventually I asked an independant garage to look at the car. Exhaust been botched and is hanging off. Particulate filter blocked and needed flushing or replacing. oil filter knackered and needed replacing. Glowplugs need replacing. Two bald tyres (accepted I should have noticed this when i looked at the car).

I called Allen to tell him...he said he would not be fixing any of this. But to take the car down for them to sort. Er no allen if your not fixing it isnt coming! Had the car fixed here at a cost of £300. Sent him invoice but he is ignoring.

10 weeks later I still have no service hostory or logbook. They havent paid me for the work done. ive now involve dtrading standards and consumer direct. My aim: to get them closed down!

Everyone who has a problem with this garage should report them to TS and CD. They are bordering illegal.

RE - Platinum Motorhouse - if you are thinking of buying a car from here, going off my experience and opinion - DONT DO IT.

These guys aren't able to deal with after-sale issues.... are nice and friendly when they think you will be spending some money, but disappear into thin air if there is a problem.

I bought a Honda Accord for £3000, which is now requiring a new engine after only 6 weeks, an engine fault had caused a complete loss of engine compression, this has been confirmed by an independent mechanic.

A replacement engine is the cheapest way to remedy the problem due to the cost of parts and labour to fix the existing one. (Going off 3 independent assessments).

Since this occurred I have made multiple (+20) calls to the office to discuss the issue, these calls are met with promises to call back, the call back only happened once course this never happens. Eventually I managed to speak with Faisal, he promised to send their own mechanic, with a date and time agreed, the mechanic did not show up. Since then Platinum Motorhouse have refused to acknowledge there is a problem and I have now not had a car for 4 weeks.

I then sent letter of complaint by recorded delivery, asking for a repair, replacement or refund, this was signed for by the company as 'platinum', when I called to discuss a response - they denied all knowledge of receiving it. I was then asked to fax the letter, which I did, but as yet have still not had a response.

It looks as though I will need to get the repairs sorted and claim the money back from the trader with the help of trading standards and consumer direct.

I wish I had read the reviews on this site before I dealt with this company, as I certainly wouldn't have bought from here.

I bought a C class Merc from these jokers who said it would be mot'd for 12 months. When I heard strange sounds from the suspension and the footbrake didn't work it was promptly returned to them. They had the car for 6 weeks before anything was actually done. After many fob offs from Allen, who could sell sand to the arabs but lies through his teeth, It was sent to a mechanic down the road. After many phone calls and visits to "their" mechanic it was finally sorted. The mechanic they use is a mobile mechanic and seemed a very honest and straight guy. Even he told me that other customers had a lot of problems with them selling as he put it "knackered cars" and messing people around until they got fed up. Even he was messed around when it came to them paying the bills. He also told me this car should not have passed an MOT as the rear brakes were not working at all, and the front suspension arms were so badly worn they could have given at any time! He even showed me the parts he'd replaced. A rubbish company to deal with, a shame the poor mechanic has to deal with idiots like them!

I was looking at a BMW estate. The Auto Trader ad seemed very promising - high spec car, reasonable mileage, lots of warranty, so I called them in the morning to arrange a visit that afternoon. Travelled from Liverpool to see the car. When I arrived, the car was in a garage next door on a ramp, having an injector fitted. The mechanics weren't going to take the car off the ramp for me to look at (not that the first impression left me wanting to touch the car with a barge pole). The salesman then proceeded to take me to his office to discuss terms - valued my trade-in Merc slk at 3000 out of the book and proceeded to offer me £2000 for it.

Shame I can't mark these shysters out of 5 for cheek ;-)

In short, if you're not local - be wary.