Fitness First Review

“I have just succeeded in extricating myself from...”

Written on: 24/07/2007 by fatandgrumpy (1 review written)

Bad Points
The contract that you hold you to is abysmal.

General Comments
I have just succeeded in extricating myself from Fitness First. It has taken SEVEN months. I was a member of the club for two years. At the beginning of January this year I provided a months notice as stipulated in the contract. However, Fitness First claimed that as I had started the month, i.e. I gave notice on the 2nd January, they still insisted I had to pay for the whole of February as well. All correspondence I received from Fitness First managed to get my name (and gender) wrong, my address wrong and it was only through luck that I received the letters at all. Within three weeks of refusing to pay the February payment I began to get strongly worded and thinly veiled threatening letters from their head office. Numerous conversations later I discovered that further letters had been sent to my old address (despite informing them I had moved on three separate occasions.) My account, which they claimed was overdue by £41.50 (for February) had been sent immediately to a debt recovery agency who then sent through extremely threatening letters and upped the amount to £66.50. Further telephone calls and correspondence ensued. Finally last week I received a letter (again wrong name, and gender, sent to my old address) from a solicitor informing me that I was to be taken to court with the threat of a CCJ being put on my credit file. Thank God the people who moved into my old house are so helpful! Admitting defeat (and not wishing to risk a CCJ!) I finally paid up for February, that is, for a service I hadn't used. I leave it up to you to decide whether you wish to join a company that behaves in this manner.