Virgin Mobile UK - www.virginmobile.com Review

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★★☆☆☆
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MickeyMouse2007's review of Virgin Mobile UK - www.virginmobile.com

☆☆☆☆☆

“Awful customer service, sales department and finance...”

Written on: 02/06/2007 by MickeyMouse2007 (1 review written)

Good Points
Looks a bargain.

Bad Points
Hard to get the monthly payment even if you are a customer with no bad credit history!!!

General Comments
Awful customer service, sales department and finance one.

Tried to apply for the £10 300 minutes / 300 text offer and got a failed credit check issue.

Went on Equifax to make sure everything is all right and it is. Scoring was excellent.

Wrote a letter to Virgin Mobile Customer Service which run an "investigation" and the outcome was sorry your credit check is not good because on top of Equifax we have our internal one (which one?).

3 years with Telewest/Virgin Media, 3 years with Virgin Mobile Pay as you go, no issues, always paid and now this service?

Phoned again the Customer Service which told me, sorry the case is closed you can't apply!!



Avoid Virgin Mobile, they are not serious. Check the Internet and see how many people with long history of Ntl:Telewest/Virgin Media got the same service and dumped Virgin Mobile for another provider. Exactly what I'm going to do.

  • Over 1 Year

    Time with Network

  • Signal Coverage

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Chrisyuk's Response to MickeyMouse2007's Review

Written on: 20/07/2007

Mickey Mouse, you are bang on the money, my girlfriend got knocked back from a contract whilst having a perfect history so we took all our business to 3. no problem with our credit score with them, or anyone else. when she tried to investigate, virgin brick walled us with the data protection act, but they wouldn't accept they weren't breaking it by supplying us info about OURSELVES! I bet old Dicky Branson doesn't know any of this...

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