Dolcis Review

Click here if this is your business
★★☆☆☆
1.6
30.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

shales's review of Dolcis

“My daughters took a pair of shoes back to Dolcis in...”

★☆☆☆☆

written by shales on 14/05/2006

Good Points
Nice shoes

Bad Points
Staff and management attitude

General Comments
My daughters took a pair of shoes back to Dolcis in Chester and they were told that they needed a receipt and their mother to get vouchers back (despite the sign on the wall saying they did not). I went back a week later and got the vouchers no problem. The person next to me in the queue had some shoes in a terrible state after one days wear, and the manager was being most unhelpful and refusing to refund. I intervened and was asked what business was it of mine? To which I replied that I was a customer. No concept of customer service at all.



On returning home and checking our bank account, I found that our original shoe purchase of £20, which had been with vouchers, had also been charged to my wife's Visa card. It was too late to do anything, as they had kept the receipt when returning my vouchers!

Is this company policy or a local problem?

  • Shoes, £20

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0