Santa Eulalia, Orquidea Aparthotel Review

Good Points
Near the beach

Bad Points
Unhelpful Staff
Very Noisey
Very hard to get a space by the pool

General Comments
Over-all Rating - Far from relaxing, wouldn't go back or recommend the Orquidea Aparthotel!!!!



Rooms

From the outside the resort looks impressive, but as soon as you step through the front door you are inflicted with a very disgruntled receptionist. Our room was clean and functional, with a very small balcony (only suitable as a washing line), overlooking waste land. The room was situated opposite the entertainment stage, so at night the noise level was very loud until around midnight. We did ask the lovely receptionist if we could swap rooms, to which she stated we were not opposite the stage (what she says goes). She did give us a key to another room on the quiet side, but by the kitchen and it stunk, I'm not sure if it was of rotting food or drains, but we stayed in the original room.



Swimming Pool

In the morning at 9.30 we decided to sit by the swimming pool, but unfortunately there was no where to sit. Having spoken to another guest I found out that the sun beds are all stacked up at night and locked. In the morning at 8am they are unlocked to a crowd of aggressive guests who stampede grabbing up to eight at time, they lay them out around the pool in a space where another family member has waited so no one else can pinch their spot, and then they mark their territory by putting their towels on them. The next day I was there at 8am, but still only managed to get 1 chair for the 3 of us, and didn't have any chance of getting an umbrella. The swimming pools were packed; even the children's' pool had adults in it playing ball games over the divide from the adult's pool, with no regarding for the young children's safety. Guests dive bombed constantly and most days you could not see the water for inflatables' and the noise level was horrendous.



Food

Once you have arrived you can upgrade and have breakfast and dinner included, which is what we did. It was very good value but basic, the kids loved it.



Entertainment

The two entertainers were excellent and great with kids. The entertainment started around 10pm in the evening, it was very tacky and repetitive. Every night they start with bingo, followed by a kids' disco, which had the same music with songs like the Birdie Song, followed by a competition. We experienced the kids talents contest one night and Miss Orquidea another. If you went with Thompson their reps were fantastic and really encouraged all the children to join in.



First Choice Representative

He could often be found relaxing in the reclining position with his hands behind his head and legs out-stretched. We did disturb him one day to ask him where the town hall was, he said he didn't know he didn't live here. So we asked for a map, to which he replied he didn't have one.





Check-Out

We had previously arranged to have a late check out, when I went down to confirm the exact departure time, the receptionist said our room was no longer available, but we could use the courtesy room for 30mins at 12.30 (6 hours before our departure time), or pay the same £30approx, but move to another room. I told I was unhappy as I already confirmed the late check-out in our room, she said I don't like your attitude we are doing you a favour and nothing is available now, leave at 12.00. I spoke to the First Choice Rep who's only input was, well the receptionist may re-consider if you apologise. I hadn't been rude or aggressive and was very disappointed with the reps lack of support. We did apologise to her, then we received a lot of abuse from her and a key to a room with no running cold water in the kitchen and no kettle and it still cost us £30.

Beware of the wrath of the receptionist!!!