Pets at Home www.petsathome.com Review

★★☆☆☆
1.9 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Doreen Howard's review of Pets at Home www.petsathome.com

☆☆☆☆☆

“I bought a rat from Pets at Home three years ago. ...”

Written on: 27/02/2004 by Doreen Howard (3 reviews written)

Good Points
Good selection of products.

Bad Points
Smells very doggy as you walk in.

General Comments
I bought a rat from Pets at Home three years ago. Although he looked healthy when bought, within a month he was poorly with a lung problem prevalent in rats. Although the shop say they will take back unhealthy animals after a month we were too attached to send him back to his death. We spent the next two and a half years nursing him and making very costly trips to the vet for antibiotics. This disease is well known and I feel that the shop did not screen their suppliers and the parent rats well enough, as this is an hereditary complaint. Also, the plastic cage floor fell apart.

  • Rat £7.50 Cage ?

    Goods purchased & cost

Dee Davies's Response to Doreen Howard's Review

Written on: 12/11/2004

I agree that they do not screen there suppliers very well at all and the staff are not trained fully in animal care!

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198128_Fionalouise's Response to Doreen Howard's Review

Written on: 18/06/2005

i totally disagree with your comment about the staff being not trained.. i think you have just been unlucky with the staff you encountered.. i think its a shame to point the finger at all the staff that works at pets at home and say they dont know anything about the animals they are selling.. otherwise why would they be working there?!

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198128_Fionalouise's Response to Doreen Howard's Review

Written on: 17/06/2005

i think that the staff at pets at home are very friendly staff who know what they are doing.. i have got three rats in total from them and they have all been wonderful pets and very healthy.

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