Air Asia

I booked a flight from VTZ to GOI on a particular date. That flight got cancelled due to operational issue, however they have booked the flight which is prior to the actual my reaching time. Now I have to book a hotel for day where my additional charge has to get incurred. So I asked the customer care to provide some recovery option to it. There recovery is not at all favorable to the customer. In fact it will only help to grow their business.

air asia cancelled my flight to bali.told me my case is closed .no refund.will never travel with them again.plus rubbish customer services too.

Beware! The baggage fees are more than double the ticket price.

I have flown with air asia 4 times..each time there has been a problem. This time sealed the deal for me. I am a hotelier and we have been dealing with them on corporate and group bookings. There is no way they are going to stuff our guests around like they have stuffed me around.

I booked to take my wife and infant child on a long haul flight...I am a very very experienced flyer myself. The booking was for 2 adults and one infant. During the booking no seat allocation came up which I though was a little strange as I wanted a seat with bassinet. I phoned the company a few days later to find out about a bassinet seat. The woman says no seats left they were all booked prior to your booking. I asked why didnt a pop up come up and say so...she said no need...to which I replied I would have booked on another airline...she replied lucky for us we now have your booking...you will need to book another seat. I said I have already paid for an infant $85 dollars. This went on and on and she simply hung up saying she had other customers to deal with. I went through the same thing on their chat line with "lil" simply terminating the discussion. I went through the same thing then with their call centre who kept trying to sell me a (1) business class seat with a bassinet! their opinion was that I must understand that they have the right to sell me a seat regardless of the fact that it is not what I booked and paid for and that there is nothing I can do.

Well there is something I can do and it starts here...this is a misrepresentation of the facts simply to get money out of someone. They can easily fix it by supplying a third seat and a bassinet. But No I must pay... they can easily fix the booking system ...but why when it cons money out of people.

DONT FLY WITH THEM... choose another airline and do some research before you pay these guys anything...Scoot and Tiger are much better. I will be cementing my corporate deal with either of them and my group booking...100's of them..."good on ya" Air Asia your lack of care and little confidence trick will cost you tens of thousands every year.

I booked the flight last September between Singapore and Langkawi. I'm supposed to be on it on Friday. So today I go online to make sure the times on the itinerary are still the same. I put my booking number in, name etc. A message comes up 'no record of booking'. So I try and call them, their UK line is dead. I try to chat with them online. 72 minutes waiting time, and then the line is disconnected. What if I get to Singapore and there is no flight? I'm pulling my hair out here. A few years ago I had a flight cancelled with another Asian airline, who didn't bother to tell me. What am I supposed to do now?

My sister booked their kuala to adelaide last sept2014....dec 2 she received email that all flights from KL to Adelaide are cancelled starting jan 22.....from their email you need to choose if full refund or booked another flight from different destination...my sister choose full refund and sent the filling refund last dec 6.... When i went to Kl i ask the air asia office and they told me they will refund within 15-45 days...so waited until feb 2 nothin happen i called up Manila office coz my sister is from philippines just to follow up and they make a case file for the said flight..need to wait 24-48 hours ..nothing happen..then after 4 days i rang them and still nothing happen with the case and they told us to wait another 3-5 days...and when i ask what happen after 5 days nothing happen and they said wait again...i said almost 3 months waiting for the refund but when we pay for the ticket it was deducted right away from credit card...what a shameful company...we need to booked in another airlines using that money but when can we receievd OUR money

Air Asia

(good bad or indifferent?)

Having planned a Fact-Finding Tour of Thailand following the military coup earlier in the year, I needed to get to three of the most popular destinations in that country, Bangkok, Chiang Mai and Krabi.

To do this within my allotted time span, I had no alternative but to fly between these cities. Airlines offering this service range from the full service ones such as Bangkok Airways to budget ones like Air Asia. The price differential is quite marked, so I elected to try Air Asia, which would allow me to compare it with Bangkok Airways, who I had flown with before.

So what did I find out about this airline and how would I rate its standards and performance?

Months before my departure date from the UK and in order to solicit as much information as I could about the airline, I wrote to its Public Relations department based in Kuala Lumpur, Malaysia requesting a short interview with either their Head of Station in Bangkok or the Duty Manager on the day of my flight from there to Chiang Mai.

It took three more letters to its head office before I even received a reply. That reply was indeed odd, in that it asked more questions of me than I even intended asking of them. I had, by the way, forwarded my full credentials as an Independent Travel Writer and information as to my own website, to enable them to 'get a feel' of the type of articles I produce.

Eventually, after writing direct to the CEO, I did receive a reply and some weeks later, an invitation to meet with their Head of Station in Bangkok prior to my check-in time at Bangkok. Good, I thought, and noted the details of that person in my diary.

Just prior to my departure from UK, I received an email which told me that the planned interview with their Head of Station was cancelled because he had to attend a meeting. Disappointed but having to accept, I replied, advising them that I would be therefore content to conduct a short interview with the duty manager of the day. I did not receive an acknowledgement of my email.

So, we come to the actual day of departure from Bangkok to Chiang Mai. I duly presented myself at the check-in desk of Air Asia and showed copies of the correspondence between their head office and myself. That went down like a lead balloon. “Sorry, no duty manager on duty today – no interview possible.”

There we have it. My first encounter with this widely advertising airline. As the late Eric Morecambe would have said...”RUGGISH!”

So now to the flights themselves. What was I about to experience following those already under my belt? The aircraft was configured as a single cabin with a centre aisle separating three seats either side. The first few rows sported cotton covers over the seat headrest. These 'special' seats were reserved for those 'discerning' passengers willing to pay a premium for the privilege of occupying them. What a crazy rule. I say this because on all three flights I took, I only witnessed five occupied seats! No doubt the pilot had trouble configuring his weight and balance system to make the aircraft fly level. The other seats were so close together, that for any person over five feet six inches (like myself) were forced into a painful contortion of lower limbs to avoid digging their knees into the seat-back of the one in front.

Minutes after the aircraft departed, the four cabin crew members wasted no time in blocking the aisles with trolleys flogging drinks and snacks, followed quickly by the same four trying their best to get passengers to buy mementos of Air Asia.

Eventually we landed some 15 minutes behind schedule and to my utter amazement, the pilot taxied the aircraft along the twists and turns of varying taxiways at an alarming speed, one which I had never experienced before – one which, as a previous holder of a pilots licence, was alien to my training. Perhaps this speed was maintained to lessen the turnaround slot time limit and so reduce the costs of any overrun?

My next flight (Chiang Mai to Krabi) due to depart at 12 noon was cancelled. Its replacement was rescheduled to depart at 5.30pm. Some service eh? This of course meant a totally wasted day for me and meant arriving at my pre-booked hotel at 9pm instead of 3pm. No apologies – no explanations from Air Asia. The only consistency being the aircraft seating configurations and TWO hours of discomfort instead of one.

More of the same on my last flight so there is little point in relating it.

All in all, my experiences were certainly negative ones.

So, as is printed on my personal cards...'I Tell It As It Is'.

Short haul is ok, however long haul is horrendous! We booked to go from KL to SYD which was an 8 hour 10 min flight. We were shocked when we got in the air to find out you have to pay for a blanket! It was even worse that it was a nighttime flight! Also the so called entertainment was a tablet which only had a four hour battery life! No good for an 8 hour flight and you had to pay extra for that too! Food had to be ordered when booking, which we did but it was awful. The whole journey from taking off to landing was rubbish. Customer service was appalling! I just don't understand how an airline makes you pay for food, entertainment and a blanket for such a long journey?! Never again with this so called air line!

Air Asia cancelled our return flight 26 days before departure, without telling us.

They did not tell us when we checked in to depart, or when we checked online for our return flight details.

We received multiple marketing and promotion emails from Air Asia, so they had our correct email address. On the supposed morning of our departure, at the airport, we find out that Air Asia use a 3rd party to notify passengers of cancellations, which we obviously did not receive. Air Asia KNEW we had not received notice of cancellation because they called twice - but only after we were already on holiday in Indonesia and they expected to connect with us through the Australian number. Too little, too Late! They should have sent emails daily. They should have called on the 16th April, instead of depending on an email. We even tried to return early and contacted Air Asia to do so, and they redirected us to a website, another 3rd party, which would only allow us to return later, not earlier. So frustrating. We now have a 15 hour wait till the evening flight. And, all Air Asia can do is give us vouchers to McDonalds. And, supposedly put us up at a hotel for the day, but 3 hours, no wait 4 hours and counting we're waiting for the hotel bus ( they sent a hotel shuttle only 8 fitted on it -- the rest of us are waiting for it to come back: more waiting!) Worst Airline I've ever travelled on in 50 years. Never again.

KEEP UP THE GOOD WORK !!! ALL MY FLIGHTS TO HONG KONG AND SHANGHAI WAS ALWAYS TRULY FULLY SATISFIED !!! GOOD SERVICE WITH PRETTY STEWARDS AS ALWAYS ....!!! FOOD WAS GOOD & TASTY !!!

IF AIR ASIA GOES INTERNATIONAL...........I WOULD SURELY SUBSCRIBE TO AIR ASIA !!!