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“Shocking service and error with a much delayed fix. I...”

Written on: 31/03/2011

Shocking service and error with a much delayed fix. I rang them 5 times over 3 months to fix overpayment and refused to pay next bill till credit was returned. Spoke to different people who promised to sort things out. Had even emailed internet bank statement to prove double charging. Instead, phone was cut off for non payment of latest bill instead. Then, to supposedly resolve things, I had to order a bank statement as internet statement not acceptable, which takes another week plus bank charge for producing the payment... I am now totally drained!

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