Hairassociates

Hairassociates has terrible customer service - when I complained (politely) about too much hair being cut,the hairdresser became very defensive and I was surrounded by several staff all disputing what I was saying! Two of the staff had previously agreed that a great deal more than an inch had been removed from my hair, but then backtracked.

I am appalled at their reaction and blatant disregard for the fact that I was VERY clear that I had been growing my hair for 18 months and wanted to retain the length. The hairdresser had understood this by comfirming "I will take no more than an inch off the length."

I have never ever had to complain about a haircut before - but I felt so upset about it I had no choice.