Toyota, North Hollywood, CA

My customer service rep like all of the service reps with whom I have dealt, he was right on the ball in getting me set and ready to roll in my Prius as quickly and as efficiently as possible.

should have gone to longo!

Said the car had just been sold 10 minutes earlier. They know it takes over 2 hours to go through the whole process. Hmmm. Bad service, no call or was the car never there?

New to India and aerodynamically designed, hence less takers. But I love the Toyota Innova G-4. All features of a high end car but priced to suit the Indian pocket.

Deceptive sales tactics using a warranty they don't support even though the warranty is called Toyota Extra Care. Lie about all the things they will do for you should your car ever need service and then refuse to deliver after you buy the vehicle.

The complaints about Toyota of North Hollywood are never ending. Time and time again I read about people's horrible experiences at this dealership. My experience probably tops it all.

I was there to return a vehicle I leased from them. Before the due date of my car I made two attempts to schedule an appointment by leaving two voice mails, one message two weeks prior to my due date and the second message two days before the date. I did not receive a call back and was told that I could not be helped because I did not have an appointment. The GM said he won't take my car and that he didn't care how much I had to pay extra to keep my car over the weekend. When I told him about my two attempts he said he didn't care and that I needed to leave. He charged at me, yelled into my face, shoved me back with his entire body and said I can't do anything about it even if I report this incident. I called Toyota USA and was told that they couldn't do anything because the dealerships operate independently of the headquarters. All they could do was type up what I said and forward it to the dealership, hence ensuring that no repercussions take place after a misconduct of an employee (especially the General Manager). This is just a little warning to help you think twice about purchasing a vehicle from people like this. I guess they have a different strategy for customer service?

We bought a Toyota Yaris from this dealer. The car came with 3 month parts and labour guarantee.

Immediately after buying the car we realised that the remote central locking did not work. This was sold to me as "...having remote central locking."

We contacted the dealer the next day but no offer of replacing or fixing the key was considered. In fact he was very rude and suggested that I "go and install it myself!"

£150 for a new key was charged to me from Toyota. Surprisingly this didn't cover our 3 month parts and labour warranty.

***Avoid***