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“This was the worst airline that I have ever flown...”

Written on: 05/01/2011

This was the worst airline that I have ever flown with. Our flight from London to Madrid was late so we had to run for the connecting flight. The flight Madrid to Havana was 10 hours long. The plane seemed very outdated, very small seats, no leg room, no individual tv screens, staff in old fashioned scruffy uniforms. Friend asked for help to stow her hand luggage and was told no you will have to put it under the seat in front (in an already cramped seating space on a 10 hour flight). Luggage fell out of the cabin onto another passenger when he asked the stewardess to check that the cabins were secure she said there was nothing she could do, it was a plane it moves and therefore luggage is likley to fall out! We were sat on the plane for 1.5 hours before we left, once in the air after another hour we asked for water and was told no you will have to wait until food is served. Food was disgusting, we asked the stewardess whether the pasta dish with some sort of meat had pork in as a friend was muslim, she shrugged her shoulders and said she had no idea it just came as a paste. Another friend asked for the vegetarian option and again shoulders were shrugged, the tray was whipped away from her and she was told there was no other option everybody gets the same. Apart from one drink with your dinner we had to pay for all other beverages and only by walking down the end of the plane, there was no trolley service. They charged for headphones also and only played one film in the 10 hours we were in the air. Another passenger asked for a sick bag and was told by the stewardess that she wasnt sure if there were any and she had to go to the back to look for one. When you ring the buzzer they ignore you, I did get somebody to come eventually and I was in mid conversation with my friend so when I realised she had arrived she had already turned it off and walked off. The plane was hot, cramped, metal arm rests that made your hands go numb and most people walked off with pain in the cocyx. The return flight was not much better, staff were friendlier but they only offered water to half the plane and when I asked for mine I was told she would be back and I had to wait. Eventually she came back with water and apologised and promptly spilt it over me. I wish I could say that this was a budget flight and therefore accept some of the poor service levels but it was actually no cheaper then other flights. I would never fly with Air Europa again they are shockingly bad. Oh and I second some of the other reviews in that the English was very bad, there were limited updates from the pilot and the descent was not even announced on the outbound flight. AWFUL

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