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★★☆☆☆

“We've used Saga on several occasions but every time...”

Written on: 28/09/2010

We've used Saga on several occasions but every time we've had trouble with their back office UK admin. For example paperwork has not arrived on time, tickets have been wrong (we were once told that wrong names on tickets did not matter!) and their service was generally slapdash. Once on the holiday, their reps. were fine and we always had a good time. But after terrible booking problems a couple of years back on a South American tour, experienced by most members of the party, we vowed we'd never travel with them again. Be careful!

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