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“I bought a camera for £29:99, in a half price sale....”

Written on: 16/05/2007 by jj2205 (12 reviews written)

Good Points
Some helpful staff.

Bad Points
The after sales service was dreadful, and totally inaccurate advice was given.
Cramped aisles and poor layout.

General Comments
I bought a camera for £29:99, in a half price sale. After 4 weeks the camera developed a fault, and I took it back to the shop. I was told by a supervisor that she could do nothing for me until I had a number to give her from a helpline that Woolworths have. I obtained the number from another assistant and rang them. I explained what the problem was, and I was told to simply take the item back to the shop for a refund or exchange. I informed him that the woman had insisted that she would do nothing for me unless I have a number, and he told me that as the item was under £45, it did not need a number, and they should know this!

I returned to the shop, and the supervisor was very unhelpful. She refused to do anything until I gave her a reference number from the people at the helpline. I called the helpline again, and I explained my position with the shop supervisor. I was told to take it back, and tell them that as the item is under £45, a reference number is not given! When i returned to the shop, the supervisor was not there, but a junior assistant was. I spoke to her, and she said exactly what the man at the helpline had said. She exchanged my camera and apologised for me being messed about. How come a junior knows more than a supervisor when it comes to this? I thanked her and left with a new camera, but I think the supervisor should have been setting a good example to the juniors and treating customers with some respect and dignity!

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