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“DFS have a reputation to keep, so I would suggest they...”

Written on: 08/03/2007 by laura lee (1 review written)

Good Points
From afar, it is a nice moden looking sofa.

Bad Points
Black spots on the leather, tears in the leather, a chip on the foot board and two DFS managers coming around to my house to try and talk me into repairs, when I'd just had it delivered. There is also bad stitching, which is easily fixed they say, but I say it should never have left the factory in this state. I'm very angry and disapointed, as they promised me I would be very satisfied. It's also dirty, but I was told there would be no reason to clean it, as it would be delivered in perfect condition.

General Comments
DFS have a reputation to keep, so I would suggest they quality control their goods before they ship them to customers, instead of sending two big 'manager' blokes out to talk one small woman into having a repair she didn't want.

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