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★★☆☆☆

“I purchased annual insurance with insure and go last...”

Written on: 27/08/2010

I purchased annual insurance with insure and go last year and, although did not need to claim nor speak to anyone was, impressed that they offered coverage for Asthma, something I always worry about when I am away with the change of climate. I thought the annual insurance was good value for money and DID reccomend them to friends.

This year while taking my only out of business trip and not using my own credit card coverage, I decided to go back to insure and go.My quote for both of us was £30.17 and I went through the same questionaire as before. Only this time when I receved the email containing my documents, my certificate (4th down the list of attachements) states on the 2nd page 'not covered for asthma' the whole purpose of my chosing the company. When I called Insure and go I was greeted by 'Amy' who was more interested in advising me that I could not cancel my claim within 30 days despite not giving me any other information and my payment being 16mins prior to my call. After being transfered 4 times I was eventually brought through the questionairre again, as some of the questions where in my opinion ambiguous and received the cover I requested only miraculously this time it was £23.52 more than my original claim and only £41 less than an annual. In my opinion the monkeys answering the phone have no idea about customer service or solution and are happy to answer a phone in the same monotone you'd expect from a call center, keep to the script of the manual they are provided on onboarding and offer no value at all.

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