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“Here's the now common story of my experience with the...”

Written on: 23/09/2008

Good Points
I purchased two Miele dishwashers. One is fine.

Bad Points
See general comments.

General Comments
Here's the now common story of my experience with the Miele G646SC Plus. The tech comes to fix it when a light goes on "drain outlet not functioning' or something like that. He spends hours trying to figure this out. He tells me water got into the computer part of the dishwasher. This is an area consumers cannot get into or they would know.( Miele can run diagnostics over the phone line with you pushing buttons on your dishwasher) So they know when someone tinkers with these things. It requires special tools/ it is sealed away from any aspect of consumer wear and tear. Miele said it would cost over $750.00 for the new part. I am not responsible for poor engineering seals that failed to protect the BRAIN of the dishwasher. I have still not heard back from two letters sent to Miele. After two letters, we still have not even received a phone call. This dishwasher broke under five years of age. Nothing a consumer should be concerned about having to fix.. Their are laws protecting consumers on appliances that fail. I heard Miele was a proud company. Stands by their product? Two letters and still no response? Not nice.

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