WORST COMPANY EVER-destroys property,doesn't care/reimburse

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  • Value For Money

jackmeat's review of Seven Seas Worldwide

★☆☆☆☆

“WORST COMPANY EVER-destroys property,doesn't...”

Written on: 30/07/2020 by jackmeat (1 review written)

For the quick, WORST COMPANY I have ever dealt with. Now the long version: First, I had paid in my deposit in 2017 for half the US version of it, which was half before pickup on the box shipment. Long and short is 2.5 years later when I was ready to actually ship, the amount had more than doubled. I was in CONSTANT email contact during that period of time, so they had ample time to tell me during that the price was doubling due to their Chicago warehouse closing. Ok, I will leave that one alone, there really is not much I can dispute there after finding this out but I should've known there was worse to come. Next, I arrange to have a family member to take a DAY off work since :

Your Collect Full has been scheduled for 09:00 to 18:00 on 20-Jan-2020.This is a guided time and subject to traffic conditions.

Seven Seas Worldwide Inc

Well, this day comes....and starts to go so I frantically begin calling to find out what the problem is. Seven Seas is unable to find out why it hasn't been picked up and claim they cannot get any information since their contact in their other office isn't there due to what time it is. This is sad enough, BUT I phoned UPS myself since I understand how to get information, and was able to speak directly with Seven Seas account manager at UPS who told me that there had been NO pickups scheduled for Illinois that day, and there were 3 total. So clearly Seven Seas did NOT call in the pickup. Then I told them it would have to be on Saturday which I was told by seven seas they were unable to do weekend pickups. I again told them that I worked for UPS (which I did in the past) and that they most certainly do have Saturday pickups. Then I was told I WOULD HAVE TO PAY FOR THE PICKUP PRICE DIFFERENCE. I refused this and finally that was dropped and they paid for it. Then for their mistake (they called it, I call it neglect) they gave me $40 off. Fine, at this point I can't say anything until I get my boxes anyway.
Well, now I have received my boxes, finally. One of the 3 boxes was utterly destroyed with pictures of the damage sent in to show that they were mishandled and damage to my goods was shown. Even though I also had basic insurance (paid for the amount of $230) on the shipment, I received from customer service the following (brief snippet).

"However in regard to the insurance claim that you wish to make, I have discussed the issue with our insurance desk whom have obtained your shipment information and they have advised me that Basic Insurance was selected to cover your shipment and regrettably the Basic Insurance policy does not offer any coverage for damage or breakage. Basic Insurance is a Total Loss policy and extends cover to the loss of the entire box during its transit and therefore its subsequent non-delivery to you."

So after trying to screw me over on every step of the process, the last and final piece to this is they refuse to even pay for the mere $230 worth of items that were damaged, which of course was worth quite a bit more than that. I am reasonable and would be happy with that slight amount, but this company could not even do that. If you ever think of shipping anything internationally, please for your own sanity, do NOT use this company.
(any and all email correspondence is available if you would like further proof) 

  • Value For Money

By Sevenseasworldwide

Written on: 28/08/2020

Hi,

As you clearly point out you waited 2.5 years to use our services and we did inform that prices had changed when you finally arranged the collection of your belongings. We utilise the services of our preferred partner UPS to pick up your shipment and do acknowledge there was a miscommunication regarding your collection and we recompensed you for this.

You selected to only insure your shipment if the box and contents had been lost in transit and not to cover any breakages. Our insurance packages are explained on the website where we also offer videos and hints and tips on how to pack your belongings.

We appreciate and regret your frustration.

Regards, Seven Seas Worldwide.

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