muvus.co.uk Reviews - www.muvus.co.uk

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Latest Reviews

★☆☆☆☆

“Dishonest rogue traders”

Written on: 30/10/2015 by smbg253 (1 review written)

I've had an awful experience with Muvus.co.uk/ They moved me at the end of august. The 2 operative who turned up clearly weren't trained, just 2 men with a luton van. They have caused irreparable damage to a very expensive dining room table by stacking chairs on it without covering it and mangled a zinc shed I had, the rook is all buckled and there are swathes of paintwork missing off it. I complained by sending, so far, 13 emails, each time copying in 5 different members of staff. I have sent… Read Full Review

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★☆☆☆☆

“Never turned-up & won't give us our money back!”

Written on: 19/10/2015 by Almeidagl106 (1 review written)

I get the feeling there is one guy, named Shawn who is the salesman, operations manager, and the removals guy. But on the website, it's made to look like a bigger organisation. Booked these guys to move house, they never turned up. Tried calling LOADS of times, the number on their website goes through to someones Giff Gaff mobile phone voicemail. Did eventually speak to Shawn - dispite him admitting they'd failed to deliver the service we'd paid for, they wouldn't give us our money back. If… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 30/09/2015 by Omoyeni (1 review written)

Please please please do not use this company they are terrible and provide a poor service. We booked and paid in advance for them to carry out our move and they did not turn up. When I called on the day to complain i was offered no apology but rather a pathetic explanation that the booking was made for 3rd Sep 2004 (11 years ago). We were left stranded. I have since been trying to get a refund and still a month on have not received it. This company is truly the worst. Honestly please do not use… Read Full Review

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★☆☆☆☆

“Don't use unless you want to buy new furniture ”

Written on: 13/08/2015 by 134Jorgensen (1 review written)

Like with others they damaged some expensive furniture. 7 months on no sign of the insurance claim they pretended to file or any response to emails and phone calls. … Read Full Review

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★☆☆☆☆

“Terrible avoid ”

Written on: 06/08/2015 by Mrvec (1 review written)

NEVER USE UNLESS YOU WANT A HORRIBLE MOVE They damaged all our furniture. The driver was not himself! Rubbish service they could not have been worse! We sent them to court to get our money back. They are just a 3rd party organiser with no discipline and no idea what is going on. DO NOT TRUST THEM … Read Full Review

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★☆☆☆☆

“Damaged our goods”

Written on: 09/07/2015 by Mikegriffin35 (1 review written)

This company went from bad to worse they said our move of over 200 miles would be done over 2 days as we requested then changed their minds and wanted more money for the benefit then after having to constantly chase them for details it gets to moving day and instead of a large lorry as booked we get 2 Luton vans and 2 men who proceed to ram all our things into the vans and crammed them to the roof so much so that the shutter on the van didn't want to shut but hey give it a couple o good slams… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 08/07/2015 by jordansadler (1 review written)

When I first got my removal quote online, it was immediately followed up with a phone call. Then three subsequent calls a day for the next week until I made a decision to use them. They were the best price and now I understand why. On removal day, the two men they sent over were punctual and polite but they were not removal men. Just two guys with a van. However, hey managed to get our items to our other house in good time. A few were stacked awkwardly but we let this slide. When it came to… Read Full Review

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★☆☆☆☆

“Do not use Muvus.co.uk- they are crooks! ”

Written on: 01/05/2015 by Sydney45 (1 review written)

This was the worst experience of our lives so far! We found muvus through the internet and now wish I had scrolled past their page. I wish I had read the reviews on this page before booking my move with them too! Do not be fooled by their website. We booked with muvus through a lovely sounding lady on the phone. She went through all the options they offered with us and took all our details. Based on our conversation she advised us on the size of the van we would need to move house and we… Read Full Review

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★☆☆☆☆

“Nightmare movers”

Written on: 12/03/2015

Worst experience ever. Muvus has a professional looking website and person on the phone but provided us with an expensive, nightmare service in north London. Everything went wrong, the team was unprofessional and fighting in our house, they didn't have the right tools for dismantling, didn't get the job done in the agreed time (a full day!) and we had to help carry things up and down the stairs, damaged the hallway and some of our furniture beyond repair ..... . After all was done and months of… Read Full Review

Mrvec's Comment

Written on: 26/03/2015

Exactly this happened to us in July 2014 and they are not paying for our broken furniture. We are going to take them to court. STAY AWAY !

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★★★★★

“From start to finish was very much smooth. The guys...”

Written on: 05/02/2015 by McKenzie457 (1 review written)

From start to finish was very much smooth. The guys did a great job with the packing and unpacking, not one thing smashed or damaged!!!! I'm very happy, thank you Muvus.. It's was a lovely way to start a new home!… Read Full Review

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★★★★★

“Friendly and professional ”

Written on: 03/02/2015 by Misstaceyg (1 review written)

I was really happy with the service i received from the guys. On the day of moving the boys turned up and where very friendly, we had some trouble getting the wardrobe in to the new house but the boys sorted the problem out quickly and professionally Overall I was very happy with the service I received and would highly recommend the firm to anybody looking for a stress free move thanks guys … Read Full Review

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★☆☆☆☆

“Muvus staff stole from us! WARNING.”

Written on: 28/01/2015 by pg_thirsty (1 review written)

This company was dreadful from the start. They turned up with one less person than promised and still charged us extra because it took longer with just the two movers. Then we discovered one mover had taken a cheque from our chequebook, forged wife's signature and stolen £500 from us. Then we discovered he had a criminal record.  The police are now involved. Muvus have refused to accept responsibility for anything or give any compensation. They will not return our calls or give us their… Read Full Review

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★☆☆☆☆

“Do not use (we did)”

Written on: 13/12/2014 by Munn398 (1 review written)

We used them to move. Firstly we only got half the boxes we paid for (this has never been refunded). The van rolled off the drive and nearly hit me. They had no protective equipment - our table was damaged, our sideboard had a leg ripped off, our sideboard was scratched, our bed damaged. About £2,000 of damage to our furniture (note - all the stuff we packed was fine). We had a list signed by the mover for the damage, took photos and submitted these on the day after we moved. We were told 1-2… Read Full Review

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★★★★☆

“Friendly and Reliable company”

Written on: 11/12/2014 by 168Moore (1 review written)

Really pleased I opted to use Muvus. Very efficient booking service, competitive prices, friendly and efficient 'operations' team and the removal guys on the day were above and beyond what I expected. Due to delays with our solicitors we ran over our booking time. This was dealt with smoothly and again was great value for money… Read Full Review

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★★★★★

“Simon says Great efficient service ”

Written on: 05/12/2014

I don't usually do reviews but given the friendly staff and efficient service I got I really was more than happy to do so. I have many delicate items and I must say they handled everything with great care. They move was surprising quick given the amount if stuff I had. I was specifically impressed with the way they disassembled and reassembled my furniture with such ease. Good job guys until the next move Thanks simon… Read Full Review

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★★★★★

“friendly & value for money”

Written on: 13/11/2014 by angelbrown (1 review written)

Very friendly and nice manner the removal guy was very quick and on his job I would recommend them to anyone that is moving great value for money! l would definitely use them again if I was to move again!… Read Full Review

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★★★★★

“Professional and Smooth Service! ”

Written on: 05/11/2014 by Aabdulla (1 review written)

I was provided with a fair quote and the guys were on time and it went as they said it would in terms of time of arrival and delivery. I was throughly impressed with the level of professionalism and workmanship. They made the hectic move a smooth experience. I already recommended it to family and friends on the move. Overall, it was great service… Read Full Review

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★★★★★

“The best moving experience”

Written on: 24/10/2014 by Angel299 (1 review written)

This company was great. All of the staff were really kind and helpful. They gave me a really competitive price and the service was top notch. The removals guy who came were excellent with a nice, kind friendly manner. I will definitely be using them again if I move… Read Full Review

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