LoveSpace Reviews - www.lovespace.co.uk

★★★★☆
3.6 / 5
66% of users recommend this
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★★★★☆

“Very reliable service”

Written on: 01/02/2017 by Patel78 (3 reviews written)

Due to a recent moving house we had to find a storage company for the extra items we had to put in storage. We did some researches online to make sure that the storage provider we hire is reliable and reasonable and this is how we came across Lovespace. We have not complaints of the service we've received from them and our items are currently stored with them, so overall we are very happy with our choice!… Read Full Review

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★★★★☆

“Excellent services”

Written on: 24/01/2017 by Mahoney67 (1 review written)

Great team very helpful representatives polite driver everything lovely. Very profesionals and quick. Very satisfied with their customer services I would absolutely recommend it to someone else. Well done!!!! Kiki… Read Full Review

Lovespaceuk's Comment

Written on: 07/02/2017

Hi Kiki,

Thank you so much for taking time to write us a review. We are glad to hear that you have had a good experience with LOVESPACE and would recommend us to other people.

Best wishes,
The LOVESPACE Team

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★★★★☆

“Good service, good price”

Written on: 20/01/2017

It's really flexible and consumer service is really good! The price is also good!… Read Full Review

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★★★★☆

“this is an good choice ”

Written on: 28/09/2015 by 359O'Connell (1 review written)

I'm really statisfied with the return of my items. They have been well protected during the storage. And Lovespace kindly gives me two shopping bags as gifts when I received my items… Read Full Review

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★★★★☆

“LoveSpace”

Written on: 24/09/2015 by heCormier159 (1 review written)

The ideal solution for students, especially as stored items are collected and redelivered straight to your door. OK pricing and service when collecting/delivering. Indicated for friends, as you can refer a friend and get discount on your order… Read Full Review

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★★★★☆

“pretty good”

Written on: 19/09/2015 by Ball241 (1 review written)

It's pretty good. All are stated clearly and the collection and delivery are prompt.Good service. Only that you have to estimate how many boxes you plan to store in advance… Read Full Review

Lovespaceuk's Comment

Written on: 08/10/2015

Hi,

Thank you for taking your time to leave us a review.

We understand that our customers are not necessarily going to know exactly how many boxes they would like to store hence we only ask them to guess when they make their booking. We only charge for the boxes you do store therefore if you guess more originally and end up having less boxes, just let us know and we will simply amend your pricing plan with us. We advise that customer overestimate rather than underestimate so there are always enough labels to label your boxes with.

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Great Service ”

Written on: 17/09/2015 by RubyMcBride (1 review written)

The only thing I can complain about is that when the driver was picking up my boxes he didn't call me so he came and left without me knowing. I had to pay for another driver to pick up my boxes the same day, because it was my last day in my flat so I didn't have any other options Other than that very pleased with the service… Read Full Review

Lovespaceuk's Comment

Written on: 08/10/2015

Hi,

Thank you for taking your time to leave us a review.

It’s a shame to hear that your collection did not go as smoothly as it should. Unfortunately, not all drivers carry phones as for Health and Safety they are told not to by our courier, and so we're not always able to guarantee a phone call.

Because we are unable to provide this guarantee we do mention this in the emails we send to our customers before their order. We provide these reminders because we want to make sure all customers are informed of this feature up front.

In future, please let us know if there are any reasons for the driver not being able to reach you through knocking on the door or ringing the doorbell so we can find alternative ways to ensure that you know when the driver has arrived.

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Worth the higher price”

Written on: 17/08/2015 by Stephens311 (1 review written)

I have used Lovespace twice. The first time (last year) was a bit of a nightmare as two of my boxes were misplaced and I was sent the wrong one instead and almost all of them were destroyed - however, they did find my boxes a few days later. I decided to use Lovespace again this year to give them another chance and it was absolutely worth it. My boxes were in perfect condition, no dishes or glasses were broken, and all of the boxes were returned to me when I asked. The only thing that could… Read Full Review

Lovespaceuk's Comment

Written on: 19/08/2015

Hi,

Thank you for your review.

We greatly appreciate it when our customers take their time to write us a review and provide us with feedback.

Firstly, we would like to say thank you for giving us a second chance! We're always improving our service based on every customers experience so it's great to hear that your experience this year was vastly different to that of last year.

Over the past year we have implemented many changes to our service to prevent instances such as yours last year from repeating again. For example, we now have parcel level tracking of items to and from our warehouse which means each items journey can be closely monitored at all times. We also reviewed our communication to customers which has also seen a notable improvement in the labelling of items.

Your idea of offering a service to assist with boxes is definitely one we are considering. We are currently trialling ways for us to offer this upgraded service to customers.

We hope to see you again in the future so you can witness even more exciting changes!

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Good service ”

Written on: 10/08/2015

good service- driver who delivered my boxes was very friendly and helpful. There was a hiccup with my delivery at first and I had some doubts about the service but thankfully it was resolved well by a manager on the phone… Read Full Review

Lovespaceuk's Comment

Written on: 19/08/2015

Hi,

Thank you for your review.

We greatly appreciate it when customers take their time to write a review.

It's always great to hear when our drivers are mentioned in reviews as they work very hard to give customers the best experience.

We understand that occasionally slight problems may arise and we're glad to hear yours was resolved. We always aim to resolve any issues as promptly as we can!

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Great service and value!”

Written on: 08/08/2015 by BryceHays (1 review written)

A really reliable service with friendly staff. I stored my boxes for three months - the pricing was really reasonable and with only a few days notice I was able to request their return, which was prompt and easy. I live in a confusing block of flats but the driver found me just fine. All emails and calls were picked up promptly. My only complaint is that the emails/ texts you are supposed to receive to tell you what time slot your boxes will be arriving/ picked up at never came either the day… Read Full Review

Lovespaceuk's Comment

Written on: 19/08/2015

Hi,

Thank you for your review.

We greatly appreciate it when customers take their time to leave us a review.

We're glad to hear that you have enjoyed your experience. It's great to hear that your queries were answered promptly and the driver was quick and efficient with finding your apartment.

We're sorry there was an error and you did not receive your 1-hour estimated time slot. When this happens we try our best to contact all our customers to inform them of their time slot.

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Good all-round service”

Written on: 12/05/2015 by andrewjt (1 review written)

Precise pick-up times, accurate estimates for delivery windows and re-deliveries, tech-savvy tracking and effective telephone assistance when needed. Comprehensive and definitely recommended… Read Full Review

Lovespaceuk's Response to andrewjt's Review

Written on: 12/05/2015

Hi,

Thank you very much for your review.

We really appreciate it when our customers take their time to leave us a review.

It's great to hear that we were able to assist you when needed.

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Very helpful service”

Written on: 01/05/2015

It has very helpful service, but what could be improved is that the future invoice could be given before hand to make clear the credit available in the account to the user. But overall, as a storage company, it is great… Read Full Review

Lovespaceuk's Comment

Written on: 08/05/2015

Hi,

Thank you very much for leaving a review.

We appreciate it when customers take their time to provide us with feedback.

We're currently working on improvements to both our invoicing and the account balance display on customer accounts. In the meanwhile, if a customer requests an invoice each month we are more than happy to provide them with one.

We're excited for these changes to be implemented and hope that you will witness all our improvements!

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Overall great experience with couple of issues ”

Written on: 10/04/2015

Absolute positive experience about the Lovespace and its service. Easily reached them through phone, delivered my boxes in 1 day, excellent! Most importantly I got back everything I stored with them(for 5-6 months) in safe. Customer service was great and could handle my special request very flexibly. There were a minor issues only at that time that it seems they have resolved since then.(Whole day window for collecting and delivery, so had to be at home all day waiting for them to come… Read Full Review

Lovespaceuk's Comment

Written on: 10/04/2015

Hi,

Thank you very much for your review.

We really appreciate it when customers take the time to write a review and provide us with feedback.

Sorry to hear that our email communication was slow and we were unable to provide you with a narrower time window for your collection. From listening to feedback like yours we have now, as you have correctly pointed out, improved our service so our customers will not have the issues you experienced.

One aspect we have invested our resources into is the communication between us and our customers, hence why we now have a response rate of under 4 business hours! We have also partnered up with DPD and expanded our own fleet which has allowed us the capability of now offering 1-hour time windows for both collection and deliveries.

We'd love for you to experience our service again and witness all the improvements we have made soon.

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Good service and staff”

Written on: 14/01/2015 by Madisyn459 (1 review written)

Lovespace provides a much need service. They responds very quickly to my enquiries both by email and via their website chat functionality. They are quite flexible and have all possible case scenarios covered, be it deliverer some of your box abroad...etc The only recommendation I'd have is for Lovespace to provide the stickers to identify the boxes they collect. As for example in my case, I didn't have access to a printer and was on the move. So if Lovespace could cater for that and provide the… Read Full Review

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★★★★☆

“Labels ”

Written on: 11/12/2014 by 1957Benson (1 review written)

The only thing I was unhappy about are the labels that were stuck on some of my items. They are very hard to remove and have ruined the appearance with some of my items which I am not happy about. The rest of the service I was quite happy about… Read Full Review

Lovespaceuk's Comment

Written on: 12/01/2015

Hi,

Thank you for your review.

We're very sorry to hear that there has been an issue with labels on your items.

With all items we always request that customers sent in fully wrapped items so that not only are the items protected, but also so when we add labels they can be attached to the wrapping.

We always take the best possible care of our customers items, so we do apologise if there has been an issue.

Best Wishes,

The LOVESPACE Team

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★★★★☆

“Great service”

Written on: 14/11/2014 by McBridevc84 (1 review written)

It's great service and nice delivery !! Provide material and I got to choose my collecting date!! Brilliant service really! The delivery person was very nice and kind!! Would love to use the service again next time!!!… Read Full Review

Lovespaceuk's Comment

Written on: 12/01/2015

Hi,

Thank you very much for taking the time to write the review!

All reviews are extremely important and valuable to us.

We're glad to see you had the quality of experience we always aim to provide our customers and look forward to helping you with your storage needs again in the future.

Best wishes,

The LOVESPACE Team

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★★★★☆

“Good Efficient Service”

Written on: 11/11/2014

This was a valuable service! It enables you to buy items when on sale or offer and be able to store them until the required time. This alleviates the task of storing items in the home until the due date. It was an inexpensive service too. Very satisfied!… Read Full Review

Lovespaceuk's Comment

Written on: 12/01/2015

Hi,

Thank you for your review!

We're very happy to hear you were happy with the Mother Care service we provide, and appreciate you taking the time to write a review.

Best wishes,

The LOVESPACE Team

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★★★★☆

“polite and helpful”

Written on: 24/06/2014 by Olsondp145 (1 review written)

The staff were very polite and the advisor was always helpful when answering any queries I had. The only issue I had was that two vans were sent to collect my item, a lovespace van and a different van. Whilst this was to be extra efficient, I was worried I had given my item to the wrong van and would have liked to know that two vans were being sent as a precaution. But upon phoning love space to check, my worries were calmed. There were no problems with delays or damage to my item, which was a… Read Full Review

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