LoveSpace Reviews - www.lovespace.co.uk

★★★★☆
3.6 / 5
66% of users recommend this
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LoveSpace - www.lovespace.co.uk

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★★★☆☆

“Costy and poorly executed service”

Written on: 18/09/2015 by OmarLucas (1 review written)

I hired another company for storage called WeStore. WeStore eventually closed and they arranged LoveSpace to pick up the boxes and transfer to their facilities, under their care. They were very fast to create my new account and prompt me to update all billing information. They were going to offer the same price as WeStore for one year. So far, so good. Then, when I decided to get my boxes, they wanted an "early return fee" of £219.12 for five boxes. I complained, they fixed the issue. It took… Read Full Review

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★★★☆☆

“Pick up messy, delivery very good”

Written on: 24/08/2015

I stored 6 boxes for 3 months. I had them picked up at one address and delivered to a different one. The pick up was frustrating: the driver would not call me on the phone and thus he would not find the entrance to my place. I had to rearrange the pick up and it was really inconvenient for me. On the other hand, delivery was carried professionally and quickly even though there were construction works being carried in my street. The boxes I stored were well preserved and all items were intact… Read Full Review

Lovespaceuk's Comment

Written on: 08/10/2015

Hi,

Thank you for taking your time to leave us a review.

It’s a shame to hear that your collection did not go as smoothly as it should. Unfortunately, not all drivers carry a phone for work purposes therefore we cannot guarantee that you will receive a call. This is mentioned in various places on our website as well as the emails we send to you before your collection takes place.

We understand that certain addresses are more difficult to find and access than others and we do remind customers to let us know of any difficulties the driver may experience so we can choose the best courier for your collection/delivery.

We’re glad that for your delivery of your items the driver routed to your address was able to find you with ease.

Best Wishes,

The LOVESPACE Team

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★★★☆☆

“Lovely drivers, poor invoicing and organisation”

Written on: 19/03/2015 by Padillarp143 (1 review written)

Pros: Drivers on both collection and delivery were really lovely, helpful and communicated well with when they would arrive. Cons: Had to request an invoice from Lovespace every single month, no receipt sent for billing. Lovespace actually emailed me at one point to ask what I had stored with them as they had got confused/labels had fallen off things. Didn't really inspire confidence!… Read Full Review

Lovespaceuk's Comment

Written on: 19/03/2015

Hi,

Thank you very much for your review.

We really appreciate it when customers take the time to write a review and provide us with feedback.

Our drivers work very hard to keep customers happy and they will be happy to hear your kind words.

As part of our continuous effort to improve our service, we have been working on adding automatic invoicing to our system as we appreciate how important it is for all customers. This is due to be released within the next two months.

We completely appreciate your comment on labels maybe falling off and apologise for any inconvenience caused. Our labels are very adhesive and this is a very rare occurrence. Even so, we conduct regular audits of our warehouse, as well as checks of all accounts to always ensure we have complete information about each item stored with us. In the event of us contacting customers, we only do so where we want to guarantee we have complete and accurate information at all times.


Best Wishes,

The LOVESPACE Team

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★★★☆☆

“The service was great and I got my things back in...”

Written on: 10/01/2015 by meghnasethy (1 review written)

The service was great and I got my things back in perfect condition. I would certainly reccomend your service to others. The reason I have rated only 3 stars is due to the confusion in communication with me and the drivers. I had a lot of trouble when my items had to be picked up. There seemed to be a number of differences in what the drivers knew and what your staff thought they had told the driving service. Fortunately the return was easy… Read Full Review

Lovespaceuk's Response to meghnasethy's Review

Written on: 12/01/2015

Hi Meghna,

Thank you very much for your review. We appreciate receiving feedback from our customers as it lets us improve our services.

We're sorry about the communication issues experienced with the driver. We've been improving our coverage in Exeter, and are happy to announce we now use DPD for collections in the area and we have seen the service improve.

Best wishes,

The LOVESPACE Team

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