LoveSpace Reviews - www.lovespace.co.uk

★★★★☆
3.6 / 5
65.5% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
LoveSpace - www.lovespace.co.uk - Ask a question now

Media Gallery for LoveSpace - www.lovespace.co.uk

LoveSpace - www.lovespace.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“wasted my time ”

Written on: 25/09/2021 by Madelynd412 (1 review written)

My storage should be back on Sept 21, now is Sept 25, it is almost a 1-week delay, my storage still has not arrived. I called them every day but every time there is a new mistake or problem leading to a reschedule. I stayed at home everyday to wait for my storage (they send the "should be arrived today" email twice). Completely waste of my time… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst storage company ever”

Written on: 14/09/2021 by mvg34 (1 review written)

If I could put 0 stars I would. I strong not recommend this storage company, other than being very disorganised they have a bad collection system, you have to be waiting all day at the window for the truck collecting your stuff. Mine was there for less than 2 minutes, the time I come down the stairs to open the door he/she was already gone. I had to reschedule the collection slot for more than 3 times, with very unexperienced and not polite customer assistance. My stuff was kept for 3 months… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad bad storage ”

Written on: 05/09/2021 by AndreReynolds (1 review written)

As international students, a friend and I had to store our things over the summer. We were recommended LoveSpace, but were ultimately very disappointed. Upon collecting our things, we were met with hostility and rudeness from the workers. We had explained that we were not able to fully carry all of our things and had asked for help to carry things out but the pickup drivers threatened to leave if we didn’t bring our things outside quickly enough ultimately not helping us. We sent an email… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HIDDEN FEES”

Written on: 02/09/2021 by tyrneh (1 review written)

Awful experience with Lovespace, you'll have to pay absurdly high hidden fees to get your stuff back. When you pay, it shows 20 pounds for storage. But to get storage back, they charge you an extra month and 40 pounds in delivery fee. BE UPFRONT, how is this legal … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely Terrible Customer Service and Negligence”

Written on: 25/08/2021 by Adaf210 (1 review written)

I have been using Lovespace to store many luggages for 1.5 years. Realising that I'll not be returning to the UK for some time, I decided to donate my luggages to charity. However, I left an important item in the storage and therefore I called to request Lovespace to find it. What happened is what I would describe as the worst customer service I have ever experienced. Having first spoken to Anmol at the beginning of July, he assured me that the Lovespace warehouse would be able to find it… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Slow service ”

Written on: 16/07/2021 by chrisonderstall (1 review written)

I had real difficulties in trying to arrange a collection time, with an unpleasant surprise of a collection courier arriving at 8am. 10 days after they collected my possessions I got another unpleasant surprise with a huge monthly price. They seem a hit and miss, some staff helpful and others absent/slow… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Damaged a 200 pound item ”

Written on: 09/10/2020 by Amelie227 (1 review written)

They broke off the next of my 200 pound electric guitar and are refusing to take full responsibility for it or pay me any compensations. I payed over 400 pounds for the collection, storage and return of my items only to find my guitar damaged beyond repair. Would not recommend :) don’t even get me started on all the money they sneakily tried to take that i needed to get refunded ://… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible company, ridiculous amount of hidden fees and...”

Written on: 19/08/2020 by aloisiyai (1 review written)

Terrible company, ridiculous amount of hidden fees and charges with no explanation for any of them, I had to call 4 separate times just to get a simple breakdown of what I was actually paying for. Very hard to even get through on the phone. When he collected the boxes he was in a massive rush saying that he’s not allowed time to unload and he will get in trouble if he’s any later, which leads me to believe that even the working conditions are bad. There was one woman in customer service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't do it! Worst service and unreasonable high prices! ”

Written on: 30/07/2020 by hnBarrett362 (1 review written)

I have placed an order with LoveSpace two month ago to get my stuff in the student accommodation packed and shipped. Since then I only have trouble with this company and my stuff is still with them. First of all, my account I created somehow didn't work and as I called LoveSpace, they told me there is no account. Therefore, I created a new account and suddenly the told me there actually are two accounts and they charged me twice. Next, they charged me for storage even if I ordered shipping… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very misleading and honest”

Written on: 23/07/2020 by LewisGoodwin (1 review written)

Worst company ever. As a student you’re very vulnerable to the tricks this company plays. I purchased with this company because I thought it would be cheap and cost effective. However, most of the information on the site is misleading. I now have to spend £400 on storage which only lasts 3 months. Don’t book with this company! You can find cheaper elsewhere. Even if you want your items delivered before the end of your plan, you STILL have to pay for the whole plan. Secondly, the customer… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“WORST SERVICES”

Written on: 11/06/2020 by AlizaMcGraw (1 review written)

Worst services ever! Besides having MANY problems with the delivery and pick up, they charged me a full month for not being able to collect my boxes on time due to Covid 2019 (at an exaggerate rate). Fine, it's not like they care for their customers. Then they said they would refund me for 3 out of the 4 weeks I paid for. I am still waiting for a refund since April 2020!!! AND they are not answering my emails anymore. Fascinating how I had to pay every month on time, but they haven't been… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid”

Written on: 26/01/2020 by autopilotoff1080 (1 review written)

Until I decided to get my items returned, I was pretty satisfied with Lovespace. My boxes were collected promptly by the company and stored at a competitive monthly rate, with everything trackable through an online interface. But it is precisely when you return your items that the company gets you, leaving a very nasty surprise for the end. In order to get my 8 boxes returned to me, I had to pay the outrageously high amount of £132. This amounts to more than what I paid for four months of… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“LOVESPACE awful service”

Written on: 16/01/2020 by Ryker158 (1 review written)

Their customer service is awful. My box arrived with a hole in the side. Everything comes with a hidden charge. Use a regular storage company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use this company at all!”

Written on: 07/10/2018 by 26Driscoll (1 review written)

Do not use this company , My journey with love space has been a particularly difficult one and I still do not have my box. Every day for the past two weeks I have been told different things in regarding the delivery of my box. Each time I am told it will be delivered it never is!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Delivery failed”

Written on: 28/09/2018 by LylaPeck60 (1 review written)

I'm starting university upcoming Monday and I really wished to have all of my stuff back before this time just to settle in a new house, plus I urgently need some of these things for my lectures but either Lovespace or ParcelForce messed something up. I stayed whole day in the house just to find out in an email that I was ''unavailable''. I have a huge window facing the street, I would notice or hear a car. My flatmates confirmed they didn't see any delivery car as well. I provided correct… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“If only -5 star was an option.”

Written on: 05/09/2018 by Self451 (1 review written)

If -5 star was an option this is the rating I would give. I had the biggest nightmare with my return delivery. 1. Whilst trying to book a Saturday return delivery online I realised it wasn't an option. I had to make multiple international calls asking LoveSpace to sort out the problem. Despite getting multiple written and verbal reassurances that the problem will be resolved within the day, it took 3 days in the end and I barely made the 11 am deadline. 2. As an international student, I had… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreliable company-storage boxes.”

Written on: 17/11/2017 by Garner487 (1 review written)

I wouldn't recommend or advise any student to book with this company-Lovespace. I booked with them at the start re storage boxes. There were few hassles as their vans won't collect it beyond a certain time say 1pm. Then they will charge you for that even it wasn't collected at all. There were lot of hidden charges such as cancellation charges, monthy charges, boxes et al. Then i made a quick decision to dump them as i decided to bring them home myself. Glad that i did it despite v heavy… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ABSOLUTELY ABHORRENT ”

Written on: 30/08/2017 by Dominick69 (1 review written)

ABSOLUTELY ABHORRENT Never again will I use Love Space again. I am a student that has to move home every year so storing all my bits and bobs is essential. I have used many different companies before but decided to use Love Space this year because I had seen an ad and it seemed like a reputable company. I have been absolutely shocked by all the 'secret costs' and fares that they charge for storing a few boxes. There are several things they have not made clear especially regarding their… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Complete Illusion”

Written on: 09/08/2017 by NolaPalmer (1 review written)

This is the poorest service I have ever experienced. It's genuinely an illusion. As a student, I required a self storage service and this is the first website that popped up in Google. In a state of urgency, I decided to use this service. I admit that it looked very simple but this was a marketing illusion. There are so many hidden costs, from the size and weight of your box to an actual delivery charge.. it's all hidden. They have a collection and delivery time slot that they give you on email… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“It's the worst company I have seen”

Written on: 30/05/2017 by 350Orr (1 review written)

It's the worst company I have seen. I chose some packing materials and made a booking of collection online; however the day before the collection their system sent an email which mentioned I just made the booking without packing materials. Besides, they said I had to buy the packing materials on my own before the collection shortly. Moreover, their driver does not have my mobile number to notify when should I bring the large box of stuff downstairs. And my living place doesn't have reception and… Read Full Review

Reviewspdf's Comment

Written on: 21/06/2017

I agree and had the same experience

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview