LoveSpace Reviews - www.lovespace.co.uk

★★★★☆
3.6 / 5
66% of users recommend this
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★★★★☆

“Good service, good price”

Written on: 20/01/2017

It's really flexible and consumer service is really good! The price is also good!… Read Full Review

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★☆☆☆☆

“Do not store any items you care for”

Written on: 19/01/2017

I had 2 boxes stored with Lovespace for 4.5 months and when I received my boxes back, several items have been broken, some have been bent/damaged and others are missing! I cannot express how disappointed I feel about the service I received. First, after two and half months of having my 2 boxes stored with Lovespace, I received an email saying that one of the boxes was over 25 kg and it had been split into 2 smaller boxes. If it is that important to respect the weight limit, it would be better… Read Full Review

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★★★★★

“Good service, very easy to use.”

Written on: 17/01/2017 by MattCollins (1 review written)

First time using the service and it cant be any more simple to use! Book online, print the label, box is collected. So easy… Read Full Review

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★★★★★

“Great product and service, happy customer”

Written on: 17/01/2017 by Panjab (1 review written)

I've already recommended Lovespace to several people as they fit the bill in several ways. They offer a good, modern service that's more flexible than the traditional storage suppliers. Earlier this year I was selling a larger property and downsizing. Putting stuff into storage with 24/7 access didn't make much sense - it was expensive (with hidden/extra fees), with typically inconvenient locations. With Lovespace, the good service and lack of friction has been convenient and stress-free. I… Read Full Review

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★★★★★

“Amazing service ”

Written on: 09/01/2017

Super stoked with the service. Very easy and straight forward… Read Full Review

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★★★★★

“Made it easy ”

Written on: 08/01/2017 by Jorgensenbt123 (1 review written)

Phew! All my stuff now picked up by the helpful driver. Labels and boxes dropped off two days before, staff online and over the phone very helpful with all my questions. Used because of word of mouth and wasn't disappointed. Thanks… Read Full Review

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★★★★★

“Excellent service, really friendly staff ”

Written on: 07/01/2017 by gzBrowne186 (1 review written)

I am using LoveSpace to store my belongings while I study away from home for several months. I've packed up alot of boxes and had a lot of pickups! Each time I have been impressed by the site, the pickup staff and the staff I speak to on the phone when I have a query. Definitely one to recommend. I would suggest one improvement, though: I find it annoying that the site automatically suggests that I buy packing materials with my order. I, and I suspect most people, purchase packing materials… Read Full Review

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★★★★★

“Made moving easy ”

Written on: 06/01/2017 by Jorgensenbt123 (1 review written)

Phew! All my stuff now picked up by the helpful driver. Labels and boxes dropped off two days before, staff online and over the phone very helpful with all my questions. Used because of word of mouth and wasn't disappointed. Thanks… Read Full Review

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★★★★★

“Amazing Service!”

Written on: 01/01/2017 by Hopper157 (1 review written)

Lovespace is very efficient. They have a very comprehensive website with clear instructions. They provide prompt communication through their online chat. The collection was quick, easy and punctual. They are a great value for money. This is one of the most affordable storage facilities and are perfect for students. I highly recommend this service!… Read Full Review

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★☆☆☆☆

“I used LoveSpace because they offered cheaper prices...”

Written on: 07/10/2016 by Johanna392 (1 review written)

I used LoveSpace because they offered cheaper prices than other storage companies but that wasn't the case in the end. I stored my things with them for close to 4 months with my trouble starting when my things were to be returned in September of this year. I was told that my things would be brought to my new address between 7AM-6PM (stated in an email about my delivery) which isn't helpful since you have to wait the whole day. I waited until 9PM! The next day, I called their customer… Read Full Review

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★☆☆☆☆

“so disstressed ”

Written on: 27/09/2016 by McNamarabo10 (1 review written)

I'm not one to write negative reviews but this was by far the most infuriating, humiliating and stressful experience I've had regarding customer service/a company. Only one of two items arrived the first day with no explanation regarding the other. Impossible to get through to anyone by phone. When I do the information is incorrect or they say they will phone you back and don't three hours later. I was give two alternative delivery dates, but box wasn't delivered on either so I wasted two other… Read Full Review

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★☆☆☆☆

“Horrible experience in September 2016!”

Written on: 24/09/2016 by JamesonWarner1948 (1 review written)

I don't normally write reviews but my experience with lovespace was appalling and completely unacceptable. Having put my belongings into storage with lovespace I expected to be able to recall these items for next day delivery, as is clearly stated on the website. This is the service I've paid for and so this is what I expect. However, I've been waiting for a week to receive my belongings, with no formal word from lovespace about where my belongings are or when they'll be delivered. I am now… Read Full Review

Lovespaceuk's Comment

Written on: 13/12/2016

Dear Suchika,

Thank you for leaving the review. We agree that your recent experience has been unacceptable. As discussed with you earlier we will be returning your items tomorrow.

A small percentage of our customers have been badly affected by delays accessing items in one of our warehouses. This understandably has created concern for those customers and consequent intense demand on our customer service team. We have been bringing in more people to help on the phones and email but this has taken time and communication has therefore been poor as you note.

As you can see from the reviews posted here, this issue really is very recent (last fortnight) and will now be resolved very quickly. We know this is of little comfort to the customers affected over the last several days and we thank you for your patience.

Best wishes,
The LOVESPACE Team

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★☆☆☆☆

“Dreadful problems getting boxes returned in September 2016”

Written on: 23/09/2016 by katewhetstone (1 review written)

We are currently having dreadful problems with Lovespace service. They seem to be in extreme difficulty meeting the demand for stored items to be returned to university students at the start of the academic year. They are now two days late with the majority of my daughters stuff, are unreachable on the phone and also seem to have no idea where the missing stuff is or when they can deliver it. I would recommend extreme caution before committing any thing to their care. My daughter booked 10… Read Full Review

Lovespaceuk's Response to katewhetstone's Review

Written on: 13/12/2016

Hi,

We're very sorry that you've had a couple of stressful days trying to get in touch with us. It was the busiest two-week period we've ever experienced and as a result of our own faults we were not able to manage the huge volume. We're really sorry.

We are really glad to hear your compliments of the LOVESPACE Team despite the glitch you've experienced, and all boxes have arrived in perfect condition. Thank you for considering to try our service again next year; we have been working very hard to improve our service and will continue to do so.

Best wishes,
The LOVESPACE Team

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★☆☆☆☆

“Lost luggage”

Written on: 17/09/2016 by avoidLoveSpace (1 review written)

Avoid this company! I have stored my 4 luggage boxes with them and on the return day, the company told me that 1 of them cannot be found and onload to the van. I expected to receive 3 boxes thereafter but it turned out to be that i only received 1 box. When I made the call to question them, they explained that this was purely miscommunication and will send back my boxes the next day, a Saturday. I did receive email confirmation of my return of the remaining 3 boxes but on the actual return day… Read Full Review

Anthony7765's Response to avoidLoveSpace's Review

Written on: 18/09/2016

I got same problem. Have you recived your items?

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Larasarah's reply to Anthony7765's Comment

Written on: 19/09/2016

I've got the same problem. One of my boxes got delivered end of August, the other one seems to be lost. They haven't replied to my messages for the past 20 days. AVOID everyone, it's that unprofessional.

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Avoidlovespace's reply to Anthony7765's Comment

Written on: 21/09/2016

Hi ok so they finally returned my remaining items, after more than a week of pain and chase.

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Avoidlovespace's reply to Anthony7765's Comment

Written on: 21/09/2016

Hi ok so they finally returned my remaining items, after more than a week of pain and chase.

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Lovespaceuk's Response to avoidLoveSpace's Review

Written on: 13/12/2016

Dear customers,

We're very sorry to hear that you hadn't received the service we aim to provide. In that period we were receiving an exceptionally high volume of orders and calls/emails. We do apologise for not being able to get back to you soon enough.

As mentioned before due to the high volume of boxes going out of the warehouse, we had experienced some outbound delays. We believe everyone had receive their boxes back after several days.

Please accept our sincere apology and we are looking into improving our service in future.

Best wishes,
The LOVESPACE Team

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★★★★★

“Great experience”

Written on: 19/11/2015 by Izabellev360 (1 review written)

I found out about LoveSpace while I was searching for option for storing my luggage. The experience was really good and the staff is very supportive… Read Full Review

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★★★★★

“Easy and hassle free - fantastic service”

Written on: 13/11/2015 by EKFloyd (1 review written)

As I live in London without a car I was quite worried about renting a van to put my a belongings in storage - then a friend recommended your service. Great website making it easy to understand the service and track my items. The delivery man was super helpful when he picked up boxes and did all the heavy lifting. LoveSpace made it easy to get my stuff out of storage with plenty of availability for delivery slots. Amazing service and I will recommend to friends… Read Full Review

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★★☆☆☆

“good service but things in my boxes were broken ”

Written on: 08/11/2015 by Sherwood218 (1 review written)

The service was really good. But when I received my boxes all of the boxes had something that has been broken. This could be because not much care is taken at the storage facility… Read Full Review

Lovespaceuk's Comment

Written on: 10/11/2015

Hi,

We're very sorry to hear there have been issues with your delivery. Our warehouse staff always take great care over the items that come in to us, and so we are very disappointed to hear that it sounds like we have fallen short of our usual high standards on this occasion.

However, we're unable to identify you on our system from the details provided, and so we're currently unable to contact you to discuss things further. Can you please contact us so that we may help with the issues experienced?

Best Wishes,

The LOVESPACE Team

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★★★★★

“Great service”

Written on: 07/11/2015 by Yoseline235 (1 review written)

50 boxes were stored conveniently with Lovespace for 10 months. They have been delivered back today and everything's in perfect condition. The delivery arrived on time and the guys unloaded quickly and efficiently, they were polite and helpful. Delighted with the overall service… Read Full Review

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★★★★★

“Excellent, just as advertised”

Written on: 02/11/2015 by 136Robles (1 review written)

Lovespace picked my boxes up as promised and delivered them as expected. The driver was very helpful and even helped me take some boxes up the stairs. The whole experience was stress-free and as good as I could have hoped. Good stuff!… Read Full Review

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★★★★★

“Amazing”

Written on: 01/11/2015 by Emmalee316 (1 review written)

You guys rock. Everything throughout the whole process, from calling to store a year ago, to getting it delivered back today with last minute amends to delivery dates and time, all of your staff across the board have been great. Your real-time chat support is perfect. I couldn't even be bothered to wrap the couch i sent. I received it back wrapped and delivered straight into my living room. Brilliant service. Keep it up… Read Full Review

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