LoveSpace Reviews - www.lovespace.co.uk

★★★★☆
3.7 / 5
69% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible company, ridiculous amount of hidden fees and...”

Written on: 19/08/2020 by aloisiyai (1 review written)

Terrible company, ridiculous amount of hidden fees and charges with no explanation for any of them, I had to call 4 separate times just to get a simple breakdown of what I was actually paying for. Very hard to even get through on the phone. When he collected the boxes he was in a massive rush saying that he’s not allowed time to unload and he will get in trouble if he’s any later, which leads me to believe that even the working conditions are bad. There was one woman in customer service… Read Full Review

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★☆☆☆☆

“Don't do it! Worst service and unreasonable high prices! ”

Written on: 30/07/2020 by hnBarrett362 (1 review written)

I have placed an order with LoveSpace two month ago to get my stuff in the student accommodation packed and shipped. Since then I only have trouble with this company and my stuff is still with them. First of all, my account I created somehow didn't work and as I called LoveSpace, they told me there is no account. Therefore, I created a new account and suddenly the told me there actually are two accounts and they charged me twice. Next, they charged me for storage even if I ordered shipping… Read Full Review

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★☆☆☆☆

“Very misleading and honest”

Written on: 23/07/2020 by LewisGoodwin (1 review written)

Worst company ever. As a student you’re very vulnerable to the tricks this company plays. I purchased with this company because I thought it would be cheap and cost effective. However, most of the information on the site is misleading. I now have to spend £400 on storage which only lasts 3 months. Don’t book with this company! You can find cheaper elsewhere. Even if you want your items delivered before the end of your plan, you STILL have to pay for the whole plan. Secondly, the customer… Read Full Review

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★☆☆☆☆

“WORST SERVICES”

Written on: 11/06/2020 by AlizaMcGraw (1 review written)

Worst services ever! Besides having MANY problems with the delivery and pick up, they charged me a full month for not being able to collect my boxes on time due to Covid 2019 (at an exaggerate rate). Fine, it's not like they care for their customers. Then they said they would refund me for 3 out of the 4 weeks I paid for. I am still waiting for a refund since April 2020!!! AND they are not answering my emails anymore. Fascinating how I had to pay every month on time, but they haven't been… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 26/01/2020 by autopilotoff1080 (1 review written)

Until I decided to get my items returned, I was pretty satisfied with Lovespace. My boxes were collected promptly by the company and stored at a competitive monthly rate, with everything trackable through an online interface. But it is precisely when you return your items that the company gets you, leaving a very nasty surprise for the end. In order to get my 8 boxes returned to me, I had to pay the outrageously high amount of £132. This amounts to more than what I paid for four months of… Read Full Review

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★☆☆☆☆

“LOVESPACE awful service”

Written on: 16/01/2020 by Ryker158 (1 review written)

Their customer service is awful. My box arrived with a hole in the side. Everything comes with a hidden charge. Use a regular storage company… Read Full Review

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★☆☆☆☆

“Do not use this company at all!”

Written on: 07/10/2018 by 26Driscoll (1 review written)

Do not use this company , My journey with love space has been a particularly difficult one and I still do not have my box. Every day for the past two weeks I have been told different things in regarding the delivery of my box. Each time I am told it will be delivered it never is!… Read Full Review

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★☆☆☆☆

“Delivery failed”

Written on: 28/09/2018 by LylaPeck60 (1 review written)

I'm starting university upcoming Monday and I really wished to have all of my stuff back before this time just to settle in a new house, plus I urgently need some of these things for my lectures but either Lovespace or ParcelForce messed something up. I stayed whole day in the house just to find out in an email that I was ''unavailable''. I have a huge window facing the street, I would notice or hear a car. My flatmates confirmed they didn't see any delivery car as well. I provided correct… Read Full Review

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★☆☆☆☆

“If only -5 star was an option.”

Written on: 05/09/2018 by Self451 (1 review written)

If -5 star was an option this is the rating I would give. I had the biggest nightmare with my return delivery. 1. Whilst trying to book a Saturday return delivery online I realised it wasn't an option. I had to make multiple international calls asking LoveSpace to sort out the problem. Despite getting multiple written and verbal reassurances that the problem will be resolved within the day, it took 3 days in the end and I barely made the 11 am deadline. 2. As an international student, I had… Read Full Review

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★☆☆☆☆

“Unreliable company-storage boxes.”

Written on: 17/11/2017 by Garner487 (1 review written)

I wouldn't recommend or advise any student to book with this company-Lovespace. I booked with them at the start re storage boxes. There were few hassles as their vans won't collect it beyond a certain time say 1pm. Then they will charge you for that even it wasn't collected at all. There were lot of hidden charges such as cancellation charges, monthy charges, boxes et al. Then i made a quick decision to dump them as i decided to bring them home myself. Glad that i did it despite v heavy… Read Full Review

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★☆☆☆☆

“ABSOLUTELY ABHORRENT ”

Written on: 30/08/2017 by Dominick69 (1 review written)

ABSOLUTELY ABHORRENT Never again will I use Love Space again. I am a student that has to move home every year so storing all my bits and bobs is essential. I have used many different companies before but decided to use Love Space this year because I had seen an ad and it seemed like a reputable company. I have been absolutely shocked by all the 'secret costs' and fares that they charge for storing a few boxes. There are several things they have not made clear especially regarding their… Read Full Review

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★☆☆☆☆

“Complete Illusion”

Written on: 09/08/2017 by NolaPalmer (1 review written)

This is the poorest service I have ever experienced. It's genuinely an illusion. As a student, I required a self storage service and this is the first website that popped up in Google. In a state of urgency, I decided to use this service. I admit that it looked very simple but this was a marketing illusion. There are so many hidden costs, from the size and weight of your box to an actual delivery charge.. it's all hidden. They have a collection and delivery time slot that they give you on email… Read Full Review

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★★★★★

“Fantastic service, well worth the money!”

Written on: 25/06/2017 by Kulez1 (1 review written)

We used this service for temporary storage during building works. The service was so easy to use, from booking to printing the labels for the boxes, to the collection of the boxes. He was polite and efficient when collecting the boxes. The only thing that was a bit annoying was having the write the label numbers onto the actual boxes too, however I do understand why this is recommended. Overall we think this service is a great idea and would highly recommend to others, as it definitely takes… Read Full Review

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★★☆☆☆

“Poor service for 3 separate Bristol students”

Written on: 21/06/2017 by Reviewspdf (1 review written)

My daughter and 2 of her friends are all international students at UWE Bristol. All moved out of student accommodation in May 2017, left the UK and will move into different apartments in Bristol in September. All 3 decided to use LoveSpace for summer storage as none had the transportation means required for self-storage. On the website, one has to book a date for drop off of packing materials and a separate date for pick up of boxes for storage. Scheduling is anytime during the day in a 9… Read Full Review

Shihua's Response to Reviewspdf's Review

Written on: 15/08/2017

They have lost one of my box over storage time. They are now still investigating . I would not use this company again never

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★☆☆☆☆

“It's the worst company I have seen”

Written on: 30/05/2017 by 350Orr (1 review written)

It's the worst company I have seen. I chose some packing materials and made a booking of collection online; however the day before the collection their system sent an email which mentioned I just made the booking without packing materials. Besides, they said I had to buy the packing materials on my own before the collection shortly. Moreover, their driver does not have my mobile number to notify when should I bring the large box of stuff downstairs. And my living place doesn't have reception and… Read Full Review

Reviewspdf's Comment

Written on: 21/06/2017

I agree and had the same experience

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★☆☆☆☆

“Worst experience ever”

Written on: 26/05/2017 by Salvadord267 (1 review written)

If you don't left your items from 07:00-18:00 at ground floor, the driver will not be collecting your items. Amazing thought of how a rational human being would wait with their boxes for the whole day at the main entrance without any notifications. Not even text messages. The whole website did not mention anything about text messages while it is stated that phone calls are not guaranteed. And you have to pay £20 for being unable to wait at ground floor from 07:00-18:00, with extra charges… Read Full Review

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★★★★★

“Great service!”

Written on: 03/03/2017 by shanezhong (1 review written)

I am moving home recently and i have too many stuffs. It's difficult for me to just do it myself. I heard LOVESPACE from my friend and i gave it a try. The whole team is very friendly and helpful and patient! the person I dealt with was helping me from online material ordering through to the final steps, he's very helpful and patient to answer all my questions. The materials delivery is also very fast and efficient and he asked me do i need anything else, tape etc. - very considerate. The… Read Full Review

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★★★★★

“Quick, easy & friendly!!”

Written on: 03/03/2017

This is my first time using a removal service/ storage company and amazed at how easy and quick it was. I felt aprehensive at first but due to the friendliness of staff i felt completely at ease and would defo recommend them to my friends and family!! The cost is brilliant compared to other companies. Defo give them a try!! :) … Read Full Review

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★★★★★

“Simple and efficient”

Written on: 28/02/2017 by marktully (1 review written)

I just needed cardboard boxes to move home. I ordered on Monday and they arrived by 10am on Tuesday. The driver was friendly and helped my carry them. The boxes are strong and included bubble wrap and tape. Highly recommended… Read Full Review

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★★★★★

“The best storage service in London”

Written on: 22/02/2017 by Nikkibog (1 review written)

I've written many times about how great Lovespace is and this is no different. I cannot find fault with what they do, how they do it and how they look after me. Thank you!… Read Full Review

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