Lost my boxes

★★★★☆
3.6 / 5
66% of users recommend this
  • Value For Money

vtYates2's review of LoveSpace - www.lovespace.co.uk

★☆☆☆☆

“Lost my boxes”

Written on: 30/05/2014 by vtYates2 (1 review written)

A promising start up and brilliant concept lead me to use the LOVESPACE service. I had boxes or as they refer to them "materials" delivered, packed them up and collected from multiple locations.

What went wrong:
- First collection, CityLink their collection partner claimed couldn't make collection due as was closed.. a 24/7/365 Guardroom.. lies
- Second collection was promised for the morning however arrived late
- 2 of my first 10 boxes did not make it to the LOVESPACE warehouse and were not tracked
- After weeks of searching they were not located and offered the standard £100 insurance claim per box, no good for your personal effect!
- Boxes/Materials for the second collection was delivered to the wrong address (refunded)
- Boxes exterior looked in damaged condition on delivery, however majority of stuff was ok (1 x item glass smashed on front of unit even though double layered with bubble wrap.

What worked:
- Third collection worked fine
- Delivery was only 12minutes late for a "by 9am" delivery
- Customer service very helpful
- Decent value for money

Overall - Poor service with insufficient tracking, I recommend use a different company or another solution!

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