Bad bad storage

As international students, a friend and I had to store our things over the summer. We were recommended LoveSpace, but were ultimately very disappointed.
Upon collecting our things, we were met with hostility and rudeness from the workers. We had explained that we were not able to fully carry all of our things and had asked for help to carry things out but the pickup drivers threatened to leave if we didn’t bring our things outside quickly enough ultimately not helping us. We sent an email that concerned this issue, and got no response.
Now, we are looking into things being delivered back to us, and even though the website advertises a 50£ delivery fee (the fees were never clearly mentioned upon picking the storage anyways), we are facing either an 85£ or 135£ fee. Considering the amount that we have already payed LoveSpace (initial payment, 90£ monthly fee, and delivery fee) we find the rudeness and their lack of response to our concerns to be disgraceful.
We will not be working with them again, and with the amount of storages in the area, I am confident there are better ones out there.