Don't do it! Worst service & unreasonable high prices!

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hnBarrett362's review of LoveSpace - www.lovespace.co.uk

★☆☆☆☆

“Don't do it! Worst service and unreasonable high prices! ”

Written on: 30/07/2020 by hnBarrett362 (1 review written)

I have placed an order with LoveSpace two month ago to get my stuff in the student accommodation packed and shipped. Since then I only have trouble with this company and my stuff is still with them.

First of all, my account I created somehow didn't work and as I called LoveSpace, they told me there is no account. Therefore, I created a new account and suddenly the told me there actually are two accounts and they charged me twice.

Next, they charged me for storage even if I ordered shipping, so I had to claim refund. Than they told me they gonna inform me when they will collect my stuff, but they never did and my flatmate one day called me worried, that there are men in my room.

Then after some time, they told me that they have made inventory with my stuff and there are 7 boxes. I was really suspicious as I came with only one big suitcase to the UK and now there should be 7 large boxes. Furthermore, three of these boxes were described with "Paper work", but I don't even have enough papr work to fill one box, so I asked for pictures. When the pictures of these three boxes came, I saw that they were half empty. Also, the company admitted that they hadn't packed my suitcase as agreed, so I asked them to repack my stuff efficiently and to fill the boxes to it's maximum.

Now, two months later I still don't have the pictures of the rest of my boxes, but they have me a quote about 350 £ only for the shipment (I've already payed the 225£ for packing) and after I asked how this is possible, they told me my boxes weigh over 60 Kilo. That's very interesting as I came with less than 30 Kilo to the UK. Also, suddenly there was an additional box which I should pay for but which never was in my inventory, and as I asked them what this box is they asked ME if I could clarify that this isn't my box. As if I would work in their warehouse and would know the content of the boxes they have there. In the meantime they charged my card again "accidentally" so I had to claim a refund again.

Clearly, this company is a total mess and don't get anything done except a shitload of mistakes. All they do is to rip off poor students in a difficult situation with unreasonable prices. If I would have known earlier about all the trouble I'm getting with LoveSpace I never ever would have hired them!

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