Black and Yellow Moves - www.blackandyellowmoves.co.uk

You stole £500 worth of noise-cancelling headphones and iPhones from me and have managed to dodge high court bailiffs pursuing you over it ever since. I can’t believe you’ve got the cheek to claim you’ve got five-star reviews, or that you’re even still trading! You’re unaccountable You should be thoroughly ashamed of yourselves. You disgust me.

After receiving an competitive online quote, they promptly sent round a surveyor who said our stuff would easily fit a Luton van. I agreed with this, as we'd only recently moved house using one.

I then got a phone call saying they would need to send a larger vehicle and the cost would increase by 25% (£200).

I ended up going with them despite this as I though this would relieve the pressure of squeezing everythjng into a Luton van and they were available at short notice.

On the day they turned up in a Luton van! Which everything fitted in. I thought I'd let this slide.

Once loaded I received a bullying phone call saying they needed full payment before the van moved. I refused and after threats that they would start to unload, I ended up paying half upfront and then half on arrival.

Removals team were friendly enough, but one was unprofessional and hardly took care when loading and unloading. Damaging several walls of our new house.

Avoid.

I could not be more disappointed with this company and their service. It appears to be run by a bunch of non professional thugs who care least about customer service and more about cutting corners and squeezing every penny out of the job.

Don’t be kites by the competitive cost quoted, they will try to squeeze more and make up for it. The service is abhorrent and not what you need to appease your mind at a stressful relocation period.

I used this company twice. First time, I had Team wolverine come in and they were outstanding. Did an impeccable job at packing quickly, efficiently and professionally. Competed the entire job without asking for help (even though my wife and I volunteered many times) and we were so pleased with the outcome. Price was competitive and we tipped the team richly as a thank you.

Less than a year on, we needed to move again as we bought as house and so asked for the exact same service and team. We had the same amount of personal items to move so our requirements were identical. To our surprise, even though we had an online survey and a confirmation by email and phone, they sent a different team on the day with a smaller van.

The team was nowhere as professional as the first one. They dragged their feet, kept on taking breaks, the team leader was constantly on the phone working with one hand only. we got them lunch and coffees and they instead disappeared for a good 45 minutes after having already taken a 1 hour break by mid morning. By mid day (4 hours into the job), they hadn’t finished packing one room. Working at a fraction of the speed of the first team. We complained and told them they needed to hurry up and take less breaks. They started playing difficult, being even slower and disappearing for longer periods. By 2pm no progress was made. My wife and I were packing alongside everyone and taking boxes out to the van. It became clear there was a storage space issue with the smaller van. When I asked about it, they denied that it would be even though it was clear the space would be insufficient.

We fell into an argument as our stress levels were too high by then and I admit I lost my temper and raised my voice to spring the insolent team leader into action. A few minutes I got a call from head office who Instead of apologising on behalf of the team just made the situation worse: instead of calming it down and admitting to the team being behind schedule and the van being too small, the boss I was talking so starting threatening of reporting me to the policy for verbal and physical abuse and to tell his team to walk off on the job.Which is exactly what happened moments later. I saw the team had stopped working and they were about to start unloading our personal items out of the van and in the rain to abandon the job!!!

I couldn’t believe what was going on and with a kid and wife and half our items packed and the other waiting to be, i swallowed my pride and tried to resolve the situation by resetting the dialogue with the team. While they were totally unprofessional and had been taking the Mickey, I found myself apologising for losing my temper only so they could start working again. There was no way I could find someone else to come in on such short notice and they knew they had an edge over me.

Worse yet, they started demanding for more money to avoid going to the police and for the extra work that they had to do to and finally admitted the van was too small (how convenient to do so now!!). 

They asked for an extra £250! I agreed to pay an extra £50 at the end just to finish with these jokers. After all they had all my personal and Lifelong belongings in their hands.

I ADVISE AGAINST USING THIS COMPANY. BETTER GO TO A MORE REPUTABLE AND PROFESSIONAL FIRM.

I used B&Y moves when moving house last weekend. I thought the whole operation would take around 5 hours but they did it all in 3. Not rushed at all, just super efficient. The two men were very nice and just got the job done, no messing around. I'd highly recommend them to anyone. Oh, and the cost was very reasonable!

Hired black and yellow in January and they were brilliant. Very organised and efficient, at a great price too. Would definitely recommend and use again

The staff members worked tirelessly for 12 hours. Throughout they were friendly, helpful and cooperative. I could not fault them. I would definitely recommend this company to family and friends.

The whole process of moving with Black and Yellow was made as straightforward as possible by the professionalism and hard work of the team.

The initial email communication and then quote via video chat was efficient and simple. We were quickly quoted and then the person I dealt with kept in touch running up for the build.

We elected for a packing service (which I would recommend) and the guys came the day before and worked efficiently packing up a 3 bed house in a matter of hours.

On the day, the team were on time and highly professional.

They were polite and extremely (extremely) careful with all items and the houses at both ends. They worked solidly for close to 9.5 hours and were cheerful and happy to help throughout.

At one point a small item was slightly broken through no fault of the movers - they offered to go online and replace the item immediately (this wasn’t necessary! But showed how diligent the team were).

Overall - the hard work and professionalism of the whole process made what is a stressful time, so much easier.

They are well priced and excellent at what they do.

I used Black and Yellow Moves relocating from South East London to the Bristol/North Somerset area last Friday. Vlad and team came around on Thursday to pack and dismantle, they were incredibly efficient, friendly and communicative. The following day they came back loaded the vans and then dealt with a horrendous journey (due to seriously bad traffic on both the M4 and M5) to Bristol. Upon arrival, the team apologised for the delay, despite it not being their fault and worked incredibly hard to get the job finished in a timely manor, assemble furniture and get each box in the correct room. I wouldn't hesitate to recommend B&Y Moves to anyone in the London area and I'd highly recommend opting for them to pack everything as well. Price was on point, we had several quotes and theirs came up in the middle and I certainly saw good value for money. Great service and great team! Cheers guys!

I can't speak highly enough of Black&Yellow Moves! We used them last month to move from London to Amsterdam and we were so impressed with their professionalism!

I have been contacted by their sales manager and he gave me a reasonable price. At first I believed that the price is pretty low as it was £100.00 less than what other companies quoted me but I was wrong.

On the day of the move they arrived earlier than 8 am and they have started as we agreed at 08:00 AM. We offered them coffee and tea as they worked very hard and they managed to fill up the van in 3 hours. They were so coordinated bya guy who was dismantling everything and the other two guys were carrying into the van.

When they left I was continuously informed about where their van was through a gps tracking app that they've got, this way we knew exactly where our belongings were.

They arrived on the following morning and they have waited until we were ready. It was pretty hard as it was the 3rd floor with no lift but they never complained about it so we tipped them.

I will recommend them to everyone as they are trustworthy and very good.

Thank you for such a great move.

I've opted for multiple trips with a smaller can (5T Luton) as it was cheaper and my new property wasn't that far. It only took 2 trips for A3 bed house. Team Wolverine made the whole process really smooth. The loading took less than 3 hours and the guys were really careful with all of our stuff. Also, to avoid extra trip at the estimating stage they do the survey over a video call which I thought was a brilliant idea and environmentally friendly.