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Morenoir461's review of Black and Yellow Moves - www.blackandyellowmoves.co.uk

★★☆☆☆

“Unprofessional”

Written on: 21/05/2020 by Morenoir461 (1 review written)

After receiving an competitive online quote, they promptly sent round a surveyor who said our stuff would easily fit a Luton van. I agreed with this, as we'd only recently moved house using one.

I then got a phone call saying they would need to send a larger vehicle and the cost would increase by 25% (£200).

I ended up going with them despite this as I though this would relieve the pressure of squeezing everythjng into a Luton van and they were available at short notice.

On the day they turned up in a Luton van! Which everything fitted in. I thought I'd let this slide.

Once loaded I received a bullying phone call saying they needed full payment before the van moved. I refused and after threats that they would start to unload, I ended up paying half upfront and then half on arrival.

Removals team were friendly enough, but one was unprofessional and hardly took care when loading and unloading. Damaging several walls of our new house.

Avoid.

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