CDA FWV460 Water and Ice Dispenser

Worst thing I've ever bought, save your money a load of rubbish

No wonder CDA have withdrawn this product Bought one 18 mths ago and it is so noisy we have to switch it off . Water comes out warm a really bad buy

history of FWV470SS ice maker purchased by pr COOPER, and installed at the WOODLANDS, friday LANE, barston SOLIHULL, B92 0HZ cda ice maker purchased from kitchen appliance centre february 10TH 2012 fitted may 31ST 2012 extended 5 year guarantee taken out 1OTH july 2012 ice maker not WORKING, spoke to them job NO.93761 16TH july no contact from CDA, spoke to anyother person, i was advised that my job had been given to an outside CONTRACTOR, (EVANS care and REPAIR) 7TH august no contact from CDA, so CALLED, and was informed that evans care and repair no longer carried out work for CDA. further informed that cda had their own service engineer for my AREA, he was currently on HOLIDAY, but an engineer from another area would call me to arrange VISIT. 16TH august 2012 cda engineer called found ice tray to be broken admitted cda were aware of this PROBLEM, and advised that an upgraded version of the ice tray would be fitted when available august 24TH engineer fitted mark 2 ice tray 1ST october turned off machine for holiday in thailand 31ST october returned from holiday attempted to turn on MACHINE, to no AVAIL. 1ST november reported FAULT, job NO. 107389, spoke to a different person 8TH november engineer called diagnosed the motor as seized 15TH november no contact from cda since engineers VISIT, so CALLED, expressed my deep dissatisfaction with the machines PERFORMANCE, and lack of COMMUNICATION, and requested the machine be EXCHANGED, was told by customer service my request would be relayed to a MANAGER, and i would be receiving a call from a manager within 24 HOURS. 16TH november no call received from MANAGER, SO, i again called customer SERVICE, and went over the same points as PREVIOUSLY, to no AVAIL. again requested to speak to a MANAGER, and was told this was not possible as the manager was not in command of all the FACTS, i offered to enlighten the MANAGER, but my offer was DECLINED. i again requested the machine be EXCHANGED, but was informed this was not cda POLICY, whatever the CIRCUMSTANCES, parts had been ordered for the repair of the MACHINE, and i would be informed when they were AVAILABLE. as at november 16TH, i calculate the machine has been fitted for 168 DAYS, of THESE, it was switched off for 30 days during my VACATION, and has been BROKEN/AWAITING repair for a further 61 DAYS. SO, as at november 16TH 2012, it has actually produced ice for only 77 days out of 168 i calculate this to be 45.83% EFFICIENCY, with the efficiency percentage decreasing every day that the machine is not WORKING. 5TH december 2012 ice maker REPAIRED. new ice tray fitted ( 3RD one ) and one other new PART. 6TH december 2012 ice maker not WORKING. reported to CDA, job NO. 017389 spoke to them, they informed me the machine would now be REPLACED, and i would be contacted regarding arrangements on december 7TH. 7TH december 2012 the promised contact from cda has not HAPPENED, so i contacted THEM. i was informed that the ice maker would not be CHANGED, a new modified ice tray had been ORDERED, and i would be informed when it would be FITTED. requested to speak to the person who i am advised is head of customer CARE, and the author of the letter i received from CDA. i was told that she was not available AGAIN. i requested to speak to someone of AUTHORITY, but was advised no one was AVAILABLE. i then requested that someone call me urgently to sort this OUT. 17TH december no contact from CDA, so i CALLED, and they advised ME, that all she could do was put a note on the SYSTEM, requesting that this matter be sorted out URGENTLY. the machine has now been installed for 201 days ( 31/5/2012 – 17/12/2012) by my CALCULATION, the machine has produced ice on only 77DAYS, and has not functioned on 124 DAYS, giving an efficiency rating of 38.3% as at 18/12/2012 18/12/2012 received message on MOBILE, instructing me to call 07553347405, and quote job NO. 107389. called 3 TIMES, phone straight to RECORDING, switched OFF, left MESSAGE!!!!!!!!!!!!!!!!!! i am exasperated with this MACHINE, and dearly wish i had never seen IT, the water it delivers is at room TEMPERATURE, meaning that if the room is WARM, the water is WARM. the service and attention i have received from cda is nothing short of DISGRACEFUL, i have never experienced service as poor as this in my 68 YEARS. would i recommend CDA, or buy their products in the FUTURE, never in a million YEARS. cda are aware of the problems with this MACHINE, and it would appear that customers are being used as guinea pigs to refine and develop the PRODUCT. i will keep this review UPDATED, but my ADVICE, based on my EXPERIENCE, stay well clear

The unit has never worked for more than a few weeks at a time. The water chiller is an open resevoir and difficult to clean. The ice shut off and thawed into the water resevoir.

After 9 months of hassle CDA have finally agreed to change the FWV460 for newer model FWV470 which is an icemaker and measured water (unchilled) dispenser, (clearly they have recognised the hygiene problem) but I have to get someone to take out the existing appliance and fit the replacement. I agreed just to get this sorted out.

I would not have accepted this exchange except for the fact the kitchen was designed to include this integrated appliance, so without it there would be an empty space.

I have found no other alternative apart from American style fridges but I wanted an integrated fridge not a metal one.

Go for a Zip hot water and chilled water dispenser, get the ice from somewhere else. I had one in a previuos property, the company was excellent to deal with and the unit did what the sales bumf said

This appliance is a disappointment. It does not have the functionality expected in a water and ice dispenser. The 460 model that is now discontinued had a UV filter and chilled the dispensed water (although it with problems related to cleaning and drainage). The new “improved” 470 model does not have a UV filter (it does have a mechanical inline filter) and does not chill the water - it is just a digital tap! The ice maker does make ice without you having to worry about filling ice cube trays or bags but the ice drawer mechanism is cumbersome and could have done with dispensing ice directly into a glass on demand (as seen in many fast food outlets). For the cost of this appliance you are best advised to seek alternatives – there are chilled filtered water dispensers available as stand alone or under-sink versions, for ice you would be better sticking with your freezer. As a cost comparison you can buy many of the American style fridge freezers with integrated water dispensers for less than the cost of this appliance.