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Latest Reviews

★☆☆☆☆

“very rude”

Written on: 05/07/2022 by anthon90 (1 review written)

Hello I suffer from london i am 29 years old i live in one of there supported living one bed flat in South London. i have been treated very very very very poorly and the support is not very good plus they do say they do understand autism but they do not . i have molde within my flat they had asked me to try to clean it myself i have told them i can't they told they will not sending anyone out. this company has also made my mental state bad and from this i have now even stoped eating . PLEASE DON'T USE THIS COMPANY TELL EVERYONE YOU KNOW NOT TO USE THIS COMPANY THIS IS THE WORSE HOUSING COMPNY I HAVE EVER BEEN IN.

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★☆☆☆☆

“They are fools! Especially the person i dealt...”

Written on: 03/07/2021 by Ebonie (1 review written)

They are fools! Especially the person i dealt with and the so called housing manager! Don’t know why the government would put these nincompoops in such power ! They’re only there to bring down their residents! Make them feel worthless and try for put full power over us! Never me! I will continue to ignore their stupid rules cause you don’t even abide to their own rules! Just useless! How do we pay service charge when you don’t do nothing! Crackheads still come to smoke they crack and heroin! Come to wee and poo in the building! The so called gardening patch is dry as hell! The pavement slabs moves! We can’t have pets but you can’t help when their dirty building is full and of mice! The list goes on! Yall are the worst housing association ever! I don’t understand how you people are still running! Fools!

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★☆☆☆☆

“Avoid like the plague”

Written on: 01/10/2020 by KeaganHenry (1 review written)

I rented one of their properties for 20 years only do repairs for chosen ones left because of GDPR violations by staff they will tell any one your business helped neighbours harass me avoid at all costs. Only thing nice about place was open space at end of close.

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★☆☆☆☆

““Not a very very good company plus rude company....”

Written on: 08/04/2020 by jamescannuk (1 review written)

I'm 30 years old and have autism and this Housing Association is trying to evict me as i do keep trying to kill myself at the start of them letting me the flat to me they had know about my health problems as they had a report of social services from merton council. PLEASE EVERYONE STAY WELL AWAY FROM THIS COMPANY AS THEY ARE NOT DISABILITY FRIENDLY COMPANY ALSO.

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Anthon90's Response to jamescannuk's Review

Written on: 05/07/2022

totally agree they are stupid housing ever

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Anthon90's Response to jamescannuk's Review

Written on: 05/07/2022

totally agree they are stupid housing ever

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★★☆☆☆

“Repairs? Forget it!”

Written on: 05/02/2019 by Welch363 (1 review written)

I have two separate views on this HA. On the rent account/income general enquiry side of things the team is great! I can't fault them, have always been really helpful and have actually helped me out a lot. HOWEVER, the repairs side of things with this association is a JOKE! The team is rude, useless and unhelpful. I am gobsmacked at the way I was spoken to by one of the managers today, extremely unprofessional and damn right RUDE! I am also expected to pay for some repairs out of my own pocket that wouldn't have needed doing had the houses been put together properly and not just thrown up within a couple of months. All in all if it wasn't for the lovely team in the general enqueries and rent account department I would reccomend avoiding this HA like the plague! Really feel let down and my home is currently a potential hazard to my young child due to repairs I have been trying to get sorted for over a year!

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★☆☆☆☆

“Worst Housing Association Landlord”

Written on: 15/08/2018 by Javionl283 (1 review written)

They are the most disgusting and shambles of a housing association landlord from hell.They do not carry out repairs when required . There call centre is a joke.They want your money only and provide nothing except excuses why they cant do something ,they should be providing as a landlord. The only way to get anything done is to take legal action against them. I would advise not do rent from this landlord its a mistake.

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Anthon90's Comment

Written on: 05/07/2022

totally agree on this

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★☆☆☆☆

“metropolitan housing partnership”

Written on: 09/06/2018 by Rachel346 (1 review written)

when serious safety faults are certified by gas engineers the landlord doesnt take them seriously if it was the council they would take it seriously, i think there is a lot of penny pinching going on. ask them for a repair is like waiting for ever

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★☆☆☆☆

“Disgusting, appalling , negligent. ”

Written on: 25/04/2018 by lalalahumansteps (1 review written)

They try at every available opportunity to fob any essential works off due to financial output . They will do this at risk of heath and safety of tenants . They do not care . They should be held to account . Now they re about to sign a merger with another housing association they will aquire whom have interest int he private sector . In these scenes they charge people 50 quid a month for having a pet etc . They are simply a revenue motivated organisation . ALL the propaganda on their website about equal opportunity etc is juts a front to look as if they're socially minded . They are nothing more than a business . Nothing more nothing less . Corporate . And they do not care to outlay ANY costs with regard to maintaninsace . There staff area all trained to be revenue minded to the tiniest detail . Their contractors are a joke . So bad that they brought them internally . Which in itself is probably a revenue motivated venture in order to create a new company within a company . The repairs are cack handed, sub standard , never organised and random appointments never kept . The customer services team are there to stonewall you from contact with anyone responsible . If you escalate a complaint it will take years . In the end I had to get my councillors and MP involved . They are useless . Money grabbing tight fisted and inept .

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Anthon90's Response to lalalahumansteps's Review

Written on: 05/07/2022

yes totally agree on this

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★☆☆☆☆

“Not a very very good company plus rude company. STAY AWAY”

Written on: 23/04/2018 by JamesCann (1 review written)

Hello I suffer from autism i am 28 years old i live in one of there supported living one bed flat in South London. i have been treated very very very very poorly and the support is not very good plus they do say they do understand autism but they do not . i have molde within my flat they had asked me to try to clean it myself i have told them i can't they told they will not sending anyone out. this company has also made my mental state bad and from this i have now even stoped eating . PLEASE DON'T USE THIS COMPANY TELL EVERYONE YOU KNOW NOT TO USE THIS COMPANY THIS IS THE WORSE HOUSING COMPNY I HAVE EVER BEEN IN.

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★☆☆☆☆

“Awful”

Written on: 08/04/2018 by Ghuytre (1 review written)

I own a leasehold property of which metropolitan are the freeholders and managing agents. They have just repaid £33k to our sinking fund which they took to cover the cost of cyclical repairs two years ago which were not carried out. They charged £1000 to change a cheap light fitting with a similar cheap light fitting, £800 for a small panel of glass in a door to be replaced and the list goes on and on. They installed security gates two weeks ago which still have no lock on so are of no use whatsoever, they just wanted to get the expenditure in before their year end of 31 March. Customer service is appalling and that's if you can get through. Unable to deal with antisocial tenants, 12 of them in a 2 bed flat, even though subletting is not permitted. Avoid like the plague. 

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★☆☆☆☆

“Repairs never turn up ”

Written on: 04/03/2018 by 273Self (1 review written)

I have been a tenant for 16 years were ok at first what a joke they are now. Dictating appointments arranging alternative app never turning up rude chavs on help desk in a disabled tenant never done anything to help me. Arranged an app this morning for electrical check up for 10 10 30 ring up networks. No reply left messages no body ring back no body turned up. Letter sent pre said if I do not accept this app I will be going against myntenency agreement what a joke they r. Well gonna phone met now. Gonna give em all guns blazing

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Petergriffinn's Comment

Written on: 21/04/2018

They are useless and tight fisted

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★☆☆☆☆

“Inconsiderate, Rude, Appaling Services”

Written on: 17/12/2017 by Ross486 (1 review written)

i have been waiting 5 days for hot water and heating, my repair was reported and i have been fobbed off everytime i make contact. The customer service team put you through to BSW who then have no clue about your repair and just tell you they will get back to you as soon as they know something. Metropolitan are not interested in any repair they should do and you wait months before it gets fixed. I would never recommenced this housing association.

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Budgirl's Comment

Written on: 07/10/2020

Lucky you I waited 3 years for them to do my heating hot water system and as of the time of ending my tenancy due to their disgusting behaviour they still had not done it in fact in twenty years they never did my repairs all the repairs were done by me I do have a tip for you become a drug dealer they not only get their repairs done they even get new fixtures and fittings no one else gets, my ex disabled neighbour put in for her toilet to be done she was told to flush it with a bucket as it would take 6 weeks for them to repair her toilet a drug dealer round the corner not only got a repair in 2 weeks she got a whole new bathroom suite.

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★☆☆☆☆

“THE WORST EVER”

Written on: 14/11/2017 by Jaycez313 (1 review written)

I would not even recommend Metropolitan Housing Association to a dog, even it were homeless. They appear to be extremely disorganized and some of the staff, especially those of the Nottinghamshire areas rude. disrespectful and patronizing, from my own personal experience. They do not make enough effort to maintain their properties to the required 'decent homes' living standards and they do not seem bothered in doing so. They appear to be rather glib and non-chalant and have a 'don't care' attitude to the welfare of their tenants. Some of their repair staff will turn up at the property you are paying rent for any old time, sometimes without an appointment and you may even get chatted up too, which is definitely not the professional way to conduct any sort of business. Apparently there is a new Chief Executive; I do hope that there will be rapid changes all round and that the properties will be upgraded to the required standards.

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Petergriffinn's Comment

Written on: 21/04/2018

They are useless I agree and also they are tight fisted

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★☆☆☆☆

“Awful corrupt company”

Written on: 24/07/2017 by Williams293 (1 review written)

I have worked in social care for almost 30years and was appauled at my treatment at M.H the frontline staff are amazing, but, management from team leaders through to area manager are dreadful. Total lack of support and honesty. The management are all childhood friends, challenge one over bad practice and you are ingnored lied to and treated terribly. One manager lulled me into a conversation about my concerns and then secretly recorded what i said and played it to the whole management team. Awful

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Petergriffinn's Comment

Written on: 21/04/2018

They should have their license to run a housing association taken away they are useless

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Budgirl's Comment

Written on: 07/10/2020


You do not surprise me GDPR means nothing to these people it is foreign word suggest you do what i did complain to the information commissioners office and the housing ombudsman I did the more people complain officially the more chance someone in authority will launch an official investigation about this slum landlord with tax fiddle status.

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★☆☆☆☆

“The incompetent Housing Association”

Written on: 22/07/2017 by rgDunlap13 (1 review written)

The property which I am living in is substandard and when I have tried to report repairs, there is a slow response, with some outstanding, where I have to call the customer service centre repeatedly, to get anything done. I have had a very noisy and leaky boiler for ages yet their plumbers have cleared it as safe! The wall sof the property is extremely thin, so I can hear the neighbour plug the socket into the wall and switch is on, so my property is not condusive to a 'private life'. If I make a formal complaint, which I have done, it appears that there's a lot of spin to blame me as the tenant, ie nitpicking to make themselves look good. This housing association will not admit to the failings in their organization; they seem disorganized and the properties are not up to par. In my opinion environmental health should be involved and there should be an asbestos check on each property as I have got the impression from reliable sources, that there is an awareness that some of their properties contain asbestos, ie do their tenants know about this?

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Petergriffinn's Comment

Written on: 21/04/2018

My place has a thin war as well

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★☆☆☆☆

“Try another housing association avoid”

Written on: 04/07/2017 by Kayleighb426 (1 review written)

They should take their tenants more seriously stop fobbing off everytime you ask for repairs to property

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★☆☆☆☆

“Poor services”

Written on: 27/03/2017 by Sienaj200 (1 review written)

I absolutely dread having any interaction with Metropolitan Housing. They require better standards when it comes to repairs and attending these appointments. You could be waiting weeks for a repair and the contractors don't arrive or contact you to tell you they won't be attending. It's happened to me 4 times now and I've waited in for 2 days and no one has turned up. They don't contact you but reschedule an appointment regardless if your availability. They really need to consider whether there employees/contractors are capable of doing the job.

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Stewiegriffin1974's Comment

Written on: 04/07/2017

So true they are the worst housing association

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★☆☆☆☆

“Awful housing company / landlord”

Written on: 01/02/2017 by Daniellerose1 (1 review written)

Awful customer service and so so slow with dealing with ANYTHING. Took them 6 weeks to transfer account names over so I was still paying rent 6 weeks after I sold the property! They are so awful and slow and not responsive. Avoid this company at all costs.

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★☆☆☆☆

“WORST LANDLORD EVER”

Written on: 05/07/2016 by 44Levesque (1 review written)

Metropolitan is the worst landlord anyone can have. Poor customer service You pay service charge for services that you don't get Poor maintenance The never take responsibility for anything They only care about rent

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Stewiegriffin1974's Comment

Written on: 04/07/2017

They also are vety tight fisted when spending money on repairs

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Petergriffinn's Comment

Written on: 21/04/2018

They are misers and money grabbers

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★☆☆☆☆

“Put an offer on an apartment and they lost it”

Written on: 04/07/2016 by mszvg (1 review written)

Nearly 3 weeks ago I put an offer in on one of their shared ownership properties in Stevenage, spoke to their mortgage advisor a couple of days later to check if we can afford it and how much we can buy. Tried chasing them up over a week later via email, 2 days later I received a reply. They have no record of me so basically they've lost my paperwork. Told me it would be investigated that day and I would be contacted. Several days later no call. They also informed me the property has increased in price. What a joke. I will never consider one of their properties again and will be suggesting that none of my family and friends do either. They've left me stuck in a one bed flat with a baby because I cant afford a 2 bed and pay childcare so I can work.

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