HomeAway - www.homeaway.co.uk Review

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1.8 / 5
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soozypoo's review of HomeAway - www.homeaway.co.uk


“Have booked many villas over 10 yrs or so when it was...”

Written on: 12/08/2019 by soozypoo (6 reviews written)

Have booked many villas over 10 yrs or so when it was owners direct and never had an issue, this year was a nightmare villa owned by English couple.
After arriving it was clear the pool hadn't been cleaned, a filter on the bottom was missing leaving a hole, one pool light was smashed and had half the surround missing.pool cleaners were due twice a week they came twice in a fortnight.
Half the light bulbs had blown in and outside the property, there was snot and bogies wiped down the wardrobes, 4 windows didn't fit in the frame and had huge gaps that you could fit fingers through to outside, bedside lamp had broken wires inside the on off switch held together by tape around the switch as if you moved the cable the light would go on and off.
The roof terrace looked nothing like the photo, bbq had been spray painted to hide the rust, the burners had been eaten away by rust, there were Also several other issues, pillows were heavily stained. I wrote a bad review to home away regarding the property which hasn't gone up,yet good ones that were wrote after mine, have. I also complained that our holiday was ruined as we couldn't use pool and definitely couldn't have a bbq, and as such the photos were not a true depiction of what I booked.
When you choose a property because of one certain feature of it and then when you arrive its nothing like the photo seems to be acceptable
They don't get involved as a 3rd party and now both home away and the owner, consider these things a minor inconvenience!
They sent me a list of their terms and basically it even states that if the property is different to advertised basically you still have no come back, you can only complain if the property is uninhabitable, things like non working a/c, grills and anything not directly part of the property it seems are acceptable if they don't work or unusable

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