Totally Inadequate & Amateur cavity wall insulation

4.3 / 5
86% of users recommend this

Perkinstc287's review of DMS Energy Solutions


“Totally Inadequate & Amateur cavity wall insulation”

Written on: 14/02/2018 by Perkinstc287 (1 review written)

We have regretted using them for cavity wall installations and despite numerous emails/calls, they have still not fixed the issues they caused by trying to find out where the beads were continually escaping from our house. No survey was carried out on the property and on installation day, they turned up 2.5 hours late, asked to use our electrical extension lead and connected to our electricity (never asked if our equipment was safe to use). They then said they didn’t have enough material to do the job and would return the following day. Arrangements were made with work for a days leave and waited in all next day...never showed up & when DMS were contacted, they said the fitter shouldn’t have told us that as they are not in charge of timetable! Eventually got it done, however they missed a large hole and had to return.....then the mess started from October till the end of January. Our property was covered in beads continually coming out of the building. DMS did come on numerous occasions (not always at arranged times) to try to establish the leak, they topped up the beading and again it came back out. They changed the air bricks to smaller ones & now we have gaps in brickwork, to which one fitter said was too poor quality to leave, yet they haven’t been back to fix, despite emailing and verbally saying they would. They have now said the beading is escaping from our gas meter box and should have been picked up gas company, despite the meter box being installed over 20 years ago. They stuck silicone on the box 2 weeks ago and said they would return the next day to rectify the issues, yet they have never shown up nor acknowledged emails asking what is happening. CIGA have been notified asking that they don’t issue a certificate yet. Our advice to you if you are considering using them is don’t, get someone who rates customer service and can carry our work competently and does not require you to waste days off work when they don’t turn up despite arranging to. Pictures can be supplied to verify this review.

Anonymeus's Comment

Written on: 14/02/2018

Would be grateful of pics or get in touch with us too pls

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