Never move to a property they manage

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1990james's review of HLM Property Management - www.hlmproperty.co.uk

★☆☆☆☆

“Never move to a property they manage”

Written on: 01/05/2020 by 1990james (1 review written)

Dreadful firm, do not maintain the building. Mismanaged the building over so many years. Impossible to speak with your property manager, they NEVER reply to emails. Its a revolving door of people who work there as im guessing they treat their staff as they do the people who live in the buildings they manage. Three years living there 4 property managers, one couldn't string a sentence together as English was not her first language, another was offensively think and constantly ill. The current manager seems embarrassed to work there but nice enough, still gets nothing done.

The only way you are sure to make contact with is to stop paying their management fees, then they threaten legal action.

Shame on the company and anyone who works there, they have made my experience living in my property feel like a jail sentence. I have been trying to move for 2 years now as they have increased their service from £150 a month to £350 a month with no warning to replace window that they have failed to maintain. They have not received a quote for works 2 years into the process but have stuck their finger in the air with estimates. I am told it is company policy to collect the money before quotes are carried out.

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