EasyJet

AVOID this company at all costs, absolute joke of a company, my son was sick at the airport on Tuesday the 2nd of April resulting in us arriving at the gate 50 seconds late yes 50 seconds and they refused to allow us to board the flight (spent longer taking off our suitcase) flight took off late and we had to pay over 2k to fly with a different airline later that day, coming home on Friday the 5th we got the gate purposefully early gate was supposed to close at 10.45 we stood in line and waited and waited eventually put us on the shuttle bus at 11.08 we walked up the steps of the airplane at 11.15 this was supposed to be our departure time, didn’t take off until 12.07 almost an hour later but that’s fine apparently, staff are disgustingly rude as well

The worst airline ever. EasyJet are a non-refundable airline, so be very careful what you pay for because anything goes wrong no refunds, and yes they will take your money even though they can’t supply.

I sent emails to the C.E.O the first on was totally ignored, probably busy thinking what he could spend his wages on

( Three Million ) I sent an email to the, I was nearly crying with laughter at this title “ Head of Customer Service “ easyJet doesn’t have any customer service so why to they need a head, very cushy number. I paid for extra legroom seats but got the standard knees up to your chin seats, very hard and uncomfortable, it was not clean either. The worst flight we have ever endured, the plane an Airbus should have been scrapped a long time ago, but being a cheap and very nasty airline easyJet couldn’t care less about your comfort or well being. DO NOT book with these horrendous moronic incompetent uncaring bunch. There are good airlines out there, this bunch is not one of them.

They are a joke, our flight delayed a day, we had to pay the hotel an extra night due to this, they are refusing to pay for the extra night which we had to pay for due to them cancelling the flight! We just got a reply saying we booked the room before the fight was delayed!! Are they having a laugh, why on earth would we, plus they are not offering any compassion for the delay in the flight being delayed 24 hours, we just an email saying its are fault from an email that we can't reply to.

EasyJet customer services is a JOKE!

EasyJet have made it impossible to get refunds for cancelled flights. Yo7 are told to contac5 a helpline which says it is too busy after which it automatically cuts you off .

I tried to book online, chose my flight dates and times to Edinburgh, stopped and ran up to my loft to measure my suitcases complied with their policy then paid. The confirmation when I checked it showed my return flight 24 hours earlier than that I had selected. I phoned and as expected they were experiencing "exceptionally high call volumes" gave up and went back into the booking site to try and change my booking. This advised there would be a charge of £80 to change the date. I then thought I would cancel the booking and start again, this cost £27 for the privilege of a huge waste of time and effort.

I have now booked a train journey which cost more but takes me straight into the city and should be much more relaxing.

My advice is don't bother this company is purely profit with no customer service at all.

So my flight to Berlin was delayed 5 hours due to a technical fault. I arrived into Berlin at 2am so had to stay in a hotel at the airport. So so hard to contact easyjet to get compensation for delay. Then when I did they wouldn't reply. Ok there was a problem. So they have an obligation to put it right. They dodge their responsibilities.

6pm flight. Flight delayed for an 1.5hrs and then canceled for about 80 of us.

EasyJet asked everyone to book a hotel on the easyjet app and then flight next day. Told that hotel costs would then be refunded. Later told this was not the case and no clarity about how to get refund on hotels just booked.

2 hours passed until staff had booked in the hotels. We were told to goto the taxi rank and they would take us to the hotel.

Taxi rank said they had had no contact with easyjet. Taxi's cost £60 per taxi.

No easyjet rep with the whole plane, so went back to find the staff. 1 Hour later a new team from easyjet arrive.

Now told we had to pay for taxi ourselves. We were all in disbelief that they were now asking us to pay for the £60 taxi to the hotel.

45mins later they bought everyone taxis.

Arrived hotel around 11.30pm. The hotel was not expecting all of us.

Everyone finally sorted with rooms by around 12.30pm.

No one from easyjet had communicated how we were to get back in Gatwick for the 8am flight.

Hotel guests agreed to meet at 5.30am in lobby to see if easyjet organised anything. Coach arrives at 6am.

When we asked easyjet for breakfast vouchers they refused saying it was included in hotel. Hotel breakfast was only served from 7am onwards, so after we had arrived at Gatwick. Now not eaten for 12hours,

When arrive at Bordeaux my hire car was no longer available. We had paid easyjet for the Europcar hire car. When we rang Europcar the night before they had told us they cant manage our order because it was purchased via easyjet. Easyjet staff said they didn't know what to do. Told me to ring customer phone line, but this is only open week days 8am to 8pm (and it was after 8pm on Saturday). Had to pay extra £150 for the only available car left.

I didn't think it would be possible to have such a broken system. What a terrible experience, waste of time and money. The staff are not trained at all. The whole plane was passed around like a hot potato. Shocking behaviour.

Our flight back to the UK was cancelled, they did in fairness notify us the day before of this by email. We were told to book a new flight, hotel and food and we would be refunded in the email. I had little to no internet access but I managed to rebook the return flight but couldn't check in, print out boarding passes or book a hotel. We went straight to the airport, where no one was visibly able to help us. A kind lady in the ticket office took pity on us and checked us in and printed out our boarding passes. We then had no choice but to arrange a hotel for the night etc. which we did. Soon after our return we presented our hotel expenses etc. to EasyJet, which they then didn't refund because it wasn't done through their website. Could anyone explain how to do that with no internet access? EasyJet couldn't!

We booked on a flight on the 27/06/2017 scheduled for departure at 17:30. We got on the taxi and set out for Luton at 11:45 and arrived at the airport at 12:40 whereby we checked in two sets of luggage at 12:50 and proceeded to security. We had finished going through security by 13:20 and were waiting for the gate number to be announced and according to the information boards the gate was going to be announced at 1700. We were in Accessorize and made a purchase at 17:01 and left the store to proceed to the gate, which was now on the information boards. We arrived at the gate at 17:11 and we were denied boarding.

There were three Easyjet representatives at the gate, two of whom were remarkable rude, and all of which were unhelpful and unprofessional. One of the staff members was smug and looking at his colleague and actually laughing as he appeared to find our distress amusing. We asked to speak to the supervisor as the plane has not yet taken off and we arrived eleven minutes from when the gate number was shown. However, we were told that there was no point in speaking to the supervisor as she would not allow us to board because the flight was already full and our bags had already been offloaded from the plane. In addition to this she also mentioned that there were six other passengers that were denied boarding, which seemed very suspicious as all this took place within eleven minutes. No announcements nor a final call was made for our flights.

We explained that we needed to attend my colleagues’ sisters’ wedding and it was imperative we fly out that day. We were very distressed and shocked at what was happening but what was most shocking as how discourteous and dismissive your staff were and seemed to just expect us to walk away as they wanted to leave the gate themselves. Within five minutes of pleading we asked them what we could do as they offered no advice themselves and in response they told us they will contact someone to escort us to go to customer service and explain to them we have been denied boarding so we can be booked on the next available flight. We have been previously warned from colleagues, friends and family members regarding the unprofessional conduct of Easyjet but I was outraged at what I had experienced. We travel very regularly for leisure and work purposes and have never experienced such unprofessionalism and inefficiency of staff and the airline as a whole.

After some time had passed an Easyjet representative presented himself to us and informed us that he would escort us to collect our luggage and escort us to the customer service desk in order for them to provide us with an alternative flight. Whilst waiting to speak to a customer services representative we explained the situation to him and he said that he would speak to his supervisor to ensure we were to be booked onto the next available flight as this was an error caused by the airline by them overbooking of the flight by Easyjet. As stated on your website under regulation (EU) 261/2004 passengers that have been denied boarding would be offered a full flight refund or a transfer onto the next available flight or an economy seat on a flight with another airline if the next available Easyjet flight was not within a reasonable timeframe. However we were not afforded these options and when we arrived at the customer service desk we were asked to pay an additional fee of £80 for seats on the next available flight which was scheduled for 06:10 the following morning. As per stated on your website it is clearly a regular occurrence due to overbooking of flights and you mention this is a way for you to reduce the price of flight. However, it appears that this is simply to boost your profit margins and absolute greed at the expense of passengers causing disruption and further costs to us like we have experienced.

Due to the timeframe of the next available flight being unsuitable, as we had a wedding to attend the following morning and reading the information of your website, we opted for a booking with an alternative airline as it was imperative we arrive at our destination that day. We booked a one way flight with Ryanair flight FR9206 scheduled to depart within the hour, which cost us £280.98. In addition to the ordeal we had experienced and rearranging another flight we had to attempt to arrange another transfer as we were obviously going to miss our booked transfer, which means we incurred further fees as a result of unreliability and unprofessionalism of your airline. We went through security again and back into the airport awaiting our next flight at this point feeling deflated, tired and reduced to tears at the appalling start to our holiday.

When we arrived at our destination and by the time we collected our luggage the airport was completely cleared as all the transfers were booked up and the small number of taxi’s had been taken due to it not being peak season. Two airport cleaners kindly contacted a taxi for us which cost us 100 euros (airport prices).

Upon our return we were dubious due to what we had experienced and decided to arrive at the airport five hours before our flight was scheduled to take off. Our return flight was on 07/07/2017 on flight EZY2022 which was departing at 20:55. We proceeded to check in and the Easyjet representative at the desk said that we had to pay and check in our luggage as he felt that they were overfilled despite the luggage being within the dimensions stated on your website. He went on to state that his colleagues at the gate will not allow the luggage through and we would be charged 60 euros and that it would be wiser to check them in now for 42 euros, as we did not want any further complications. We asked how long it would take us to arrive at the gate because we were worried about the flight possibly being overbooked and did not want to endure the same situation again due to work commitments the following morning. At this point Easyjet was well aware that the flight was going to be delayed and he informed us of this. He saw that we were worried and suggested that if we checked in our second hand luggage for a small fee we would be given priority which meant that the flight will not leave without and that we would be called and boarded first and in addition, our luggage will arrive on the conveyor belt first at our destination, so we opted for this.

Unfortunately this was not the case and we paid for a service we did not receive. We were not called for and customers had randomly started queuing so we just joined the queues as there seem to be a high volume of passengers and we saw that even non priority passengers were also being boarded, which does not guarantee our seats. He claimed his colleagues would charge us for our luggage at the gate as he felt it was overfilled but he was at the gate himself and he allowed luggage through for other passengers that were clearly not within the dimensions your website states. The flight was originally scheduled to depart on 07/07/2017 at 20:55 however; the actual departure was on 08/07/2017 at 12:04. The flight was delayed for more than three hours and in accordance to EU regulation this entitles us to compensation. Whilst we were getting off the shuttle bus waiting to board the plane flight attendants were simultaneously disposing of garbage bags was utterly disgraceful and unacceptable as this should have been done before passengers arrive. We boarded the plane which was absolutely filthy and it was apparent that it was not cleaned as there was food and rubbish on the seats and the floor. I counted six bags that were not hand luggage size but were hold luggage size which the person I dealt with had allowed passengers to take onto the plane but my bag, which was smaller than the stated dimensions on your website, was supposedly overfilled and not allowed onto the plane. Due to our previous experience I did not want to risk giving Easyjet an excuse to deny us boarding again, so I paid to check my luggage in unnecessarily it appears.

On our arrival to Luton airport unfortunately although we paid for the priority service our luggage arrived with the last six remaining passengers at the conveyor belt with us and the first luggage’s that arrived did not have the priority tags. All in all we had a horrendous and unacceptable experience which led to further incurred costs affecting both the start and the end of our holiday. We would never use your airlines again nor would we recommend you as a provider as not only did this have financial implications for us but also health implications.

Cheapest flights by a mile, I checked in using the app before arrival, dropped off baggage and enjoyed my on time flight what more can you ask for?