Gladstone Brookes Reviews - www.gladstonebrookes.co.uk

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2.9 / 5
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Latest Reviews

★☆☆☆☆

“Terrible communication & hardly do any of the required...”

Written on: 10/02/2020 by AnnetteRav75 (1 review written)

Terrible communication and painful to deal with. They hardly do any of the required work and every time you contact them it's painful… Read Full Review

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★☆☆☆☆

“DON'T BOTHER!! SAVE YOURSELF”

Written on: 02/01/2020 by Julianna279 (1 review written)

USELESS. INCOMPETENT. DECEITFUL. DIABOLICAL CUSTOMER SERVICE. NOBODY KNOWS WHAT ANYONE ELSE IS DOING AND THEY CAN'T ASK COLLEAGUES AS APPARENTLY IT'S A HUGE OFFICE BLOCK. LOOK ON STREET VIEW. ITS A LITTLE OLD SCHOOL BUILDING… Read Full Review

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★☆☆☆☆

“Disgraceful Service and no Customer Support Whatsoever”

Written on: 08/08/2019 by AvoidGladstoneBrooks (1 review written)

They are completely useless. Have had two telephone calls and three text messages where they said they have found possible PPI claims and said they would send me further info. 5 weeks on nothing. Have received text messages to log into my account but cannot even register to log in because they do not 'recognise' my personal information. Can never get through to customer services because the phone is always engaged. Have left three messages to cancel my application with them due to poor service… Read Full Review

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★☆☆☆☆

“Diabolical Customer Service”

Written on: 13/02/2018 by Johnson1965 (1 review written)

Appointed this company to peruse two PPI claims on our behalf sent all the documents in three times as they "Lost" the others. When they say they keep you updated you get a text message with the same message "log on to your account" and each time there is no update. When you ring they say we sent you a letter in the post We was told our claims would be resolved in 12-18 weeks well after 2 1/2 years we have still not received payment and after ringing them have now been told our cases are… Read Full Review

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★☆☆☆☆

“Utterly Incompetent and i did a better job myself”

Written on: 22/12/2017 by NikoHaley196 (1 review written)

I submitted an initial PPI check to Gladstone Brookes. It came back unsuccessful, but there was a bit of hope that another account may have some PPI. So new paperwork was sent out for this new claim. They never received it in the post... so re-sent it. THIS PROCESS HAPPENED 4 TIMES! including a recorded delivery one. And! while that lot above was going on, I re-submitted the 1st PPI claim direct to my bank. And??? THEY CAME BACK WITH A 4 FIGURE SUM. Which is all done and received… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 19/06/2017

I contacted Gladstone Brookes over a PPI claim on a mortgage ....and quickly wished I hadn't. After supplying all the information, I needed to contact them and got caught up in a ridiculous recorded message, having to listen to meaningless stuff .... then the message ended! Tried this several times, with the same result, wasting time, effort and money to no effect. Then the bank contacted me directly - and asked exactly the same questions I had answered for Gladsone Brookes. This was their job… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/02/2017 by Jenny4400 (1 review written)

To not use them there a waste of time they've told me that I need to send proof and I've sent proof with even my passport and signature and they said they never received it there Liars they should be shut down!… Read Full Review

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★☆☆☆☆

“PAIN IN BACKSIDE”

Written on: 08/12/2016 by Simeon252 (1 review written)

This firm acted for me two years ago, nothing came of it at all. They have kept my phone number, they have rang me twice a day for two weeks, I had had enough. I spoke to a manager about this constant bombardment of calls touting for business, telling them on on the TPS register, they said I would be removed from there details. Low and behold, three hours later and another call. You have been warned, look forward to a large fine and extra for the stress of it all!!!!!!!!!!!!!… Read Full Review

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★★☆☆☆

“Waste of time”

Written on: 28/10/2016 by AnnieHampton394 (1 review written)

Don't bother using these guys, they take too long to do anything, have no communication ability & cant find PPI on accounts despite sending them statements which show the PPI payments. I have since claimed against policies they said had no PPI or would offer no payout & have received payments, just for spending time doing what they say they do for you!… Read Full Review

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★★★★★

“Very good and helpful”

Written on: 06/04/2016 by Isiah289 (1 review written)

Very quite and helpful and ring when another was going on… Read Full Review

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★★★★☆

“Ppi claim ”

Written on: 27/02/2016 by CharlieHuber (1 review written)

I rang em in October had a chat on phone they sent me out some paperwork and all I needed do was sign it and send it back. Have now received a refund and a very happy man. Thank-you gladstone… Read Full Review

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★★★★★

“very efficiant service”

Written on: 22/02/2016 by kyraleeds (1 review written)

Thanks to Gladstone brookes I have received some ppi that i did not know i had don't mind paying their fee as without them I would have had nothing. Very helpfull staff would highly recommend… Read Full Review

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★★★★★

“Excellent friendly service”

Written on: 05/02/2016 by Schwartzxh225 (1 review written)

I have just received my ppi back (that i did not know i even had)thanks to Gladstone brookes. I found the service they give is excellent,yes they do charge a fee only if they are successful but it was money i did not know i had anyway.Would highly recommend… Read Full Review

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★☆☆☆☆

“5 years, nothing. no emails, phonecalls absolutely nothing”

Written on: 30/10/2015 by NayeliHood433 (1 review written)

5 years ago I put in a ppi claim, sent back paperwork, they didn't receive it. filled it all out again, sent it back. received more forms, filled them out, sent them back, they never received them. Then, any forms I received I sent back recorded & they still didn't receive it even though I had a signature. I have phoned a lot of times, I've emailed a lot of times. Nobody ever gets back to me or responds to my emails. Would have been nice to have someone to talk to about all the problems… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 19/09/2015 by Camron337 (1 review written)

night mare to deal with… Read Full Review

Darrend83's Comment

Written on: 27/02/2016

Not really. Daft comment

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★☆☆☆☆

“Bad English, bad company.”

Written on: 04/09/2015 by Palomaw427 (1 review written)

A company that does not care about the incorrect use of English in its TV advertising, does not care about getting things right… Read Full Review

Hedgehogs100's Comment

Written on: 22/10/2015

I agree. If they don't have a basic grasp of the English language, how can we take them seriously. Go back to school, Gladstone Brookes!!

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Darrend83's Comment

Written on: 27/02/2016

Lol its an advert. Oh dear

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★☆☆☆☆

“Off putting ads.”

Written on: 10/06/2015 by AudreyGillespie (1 review written)

Your current effort awakened my interest in PPI but I would not use Gladstone Brookes.Is English the second language of the ad presenter.One would hope that your service is not as bad as your English.I suspect you could not care less… Read Full Review

Troggy1961's Comment

Written on: 19/06/2015

The ad men should be sacked! For God's sake, how hard is it to get the grammar correct!

'you and I'; sounds posh but shows the numpty up as a total idiot.

Just take the other person out and see how it sounds......

mis-sold to you and I

mis-sold to I


mis-sold to you and me

mis-sold to me

It's not rocket science!

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★☆☆☆☆

“Two years of frustration for very little.”

Written on: 27/03/2015 by dlCantrell186 (1 review written)

I had three claims being handled by this company (two with the same bank)The first was sorted very easily once they had found my file, it had been lost and found elsewhere in their department. I did think that the information I had to supply in paperwork was so great I could just as easily have sorted it myself to be honest. After deducting their fees I obtained £300.00. The problems really started with the second and third claims as they related to my mortgage the red light should have… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 12/03/2015 by ssssssssssssss (1 review written)

I simply enquired to these people about a PPI claim but decided to do this myself (Which was very easy and did not cost me a penny) I had a phone call from a no to professional person and I informed him I have made a claim and no longer needed their service. Now I am being pestered by up to 4 telephone calls a day from different people at Gladstone Brookes asking about my enquiry . I have requested my details to be removed from their system and for them not to contact me but alas, it… Read Full Review

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★☆☆☆☆

“Bad company”

Written on: 16/12/2014 by KathleenHayden (1 review written)

Bad company, lot of time being transferred from one person to another, they send a lot of paperwork,but don't even give a complete invoice total at end, terrible company , do not even come near to justifying fee, avoid at all costs… Read Full Review

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