Gladstone Brookes - www.gladstonebrookes.co.uk

Terrible communication and painful to deal with. They hardly do any of the required work and every time you contact them it's painful.

USELESS. INCOMPETENT. DECEITFUL. DIABOLICAL CUSTOMER SERVICE. NOBODY KNOWS WHAT ANYONE ELSE IS DOING AND THEY CAN'T ASK COLLEAGUES AS APPARENTLY IT'S A HUGE OFFICE BLOCK. LOOK ON STREET VIEW. ITS A LITTLE OLD SCHOOL BUILDING.

They are completely useless. Have had two telephone calls and three text messages where they said they have found possible PPI claims and said they would send me further info. 5 weeks on nothing. Have received text messages to log into my account but cannot even register to log in because they do not 'recognise' my personal information. Can never get through to customer services because the phone is always engaged. Have left three messages to cancel my application with them due to poor service but they have still not responded. I am still getting messages to my phone asking if I want to make a PPI application to them so clearly they are not keeping proper records of their clients. They boast of making billions in their advertisements but obviously not re-investing that in their infrastructure . AVOID AT ALL COSTS

Appointed this company to peruse two PPI claims on our behalf sent all the documents in three times as they "Lost" the others. When they say they keep you updated you get a text message with the same message "log on to your account" and each time there is no update. When you ring they say we sent you a letter in the post

We was told our claims would be resolved in 12-18 weeks well after 2 1/2 years we have still not received payment and after ringing them have now been told our cases are closed.

There are plenty of other great companies that provide a great service in getting you your money back we would suggest however not using these clowns.

I submitted an initial PPI check to Gladstone Brookes. It came back unsuccessful, but there was a bit of hope that another account may have some PPI.

So new paperwork was sent out for this new claim. They never received it in the post... so re-sent it. THIS PROCESS HAPPENED 4 TIMES! including a recorded delivery one.

And! while that lot above was going on, I re-submitted the 1st PPI claim direct to my bank. And??? THEY CAME BACK WITH A 4 FIGURE SUM. Which is all done and received.

MEANWHILE? I keep being contacted by Gladstone Brookes for these missing forms.

AVOID AVOID AVOID

I'm not bitter about it, just bemused and disappointed with them.

I contacted Gladstone Brookes over a PPI claim on a mortgage ....and quickly wished I hadn't. After supplying all the information, I needed to contact them and got caught up in a ridiculous recorded message, having to listen to meaningless stuff .... then the message ended! Tried this several times, with the same result, wasting time, effort and money to no effect.

Then the bank contacted me directly - and asked exactly the same questions I had answered for Gladsone Brookes. This was their job, they were going to get 25% of any payout and as far as I was concerned , they did nothing.

Received a letter from the bank, turning down my claim, followed by a pathetic letter from Gladstone Brookes with a tepid ' well, you could try to appeal ......'

Do not waste your time with these people. There are plenty of much better firms.

To not use them there a waste of time they've told me that I need to send proof and I've sent proof with even my passport and signature and they said they never received it there Liars they should be shut down!

This firm acted for me two years ago, nothing came of it at all. They have kept my phone number, they have rang me twice a day for two weeks, I had had enough. I spoke to a manager about this constant bombardment of calls touting for business, telling them on on the TPS register, they said I would be removed from there details. Low and behold, three hours later and another call. You have been warned, look forward to a large fine and extra for the stress of it all!!!!!!!!!!!!!

Don't bother using these guys, they take too long to do anything, have no communication ability & cant find PPI on accounts despite sending them statements which show the PPI payments.

I have since claimed against policies they said had no PPI or would offer no payout & have received payments, just for spending time doing what they say they do for you!

Very quite and helpful and ring when another was going on .