MyHermes Reviews - www.myhermes.co.uk

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Latest Reviews

★☆☆☆☆

“Utterly useless ”

Written on: 29/12/2021 by CheeandPan (2 reviews written)

Yet another fail making it 8+ in 4 weeks! Parcels posted by shop for guaranteed next day delivery so should have been yesterday (last minute gifts) unfortunately, had I realised the shop was using Hermes I wouldn't have bothered! Here we are, Christmas eve and my order isn't even out for delivery, utterly useless, no other courier has let me down even once! ordered some other bits yesterday and they arrived this morning at 7:30am from over 450 miles away! Hermes, voted worst courier in the UK… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 18/11/2021 by Nunez384 (1 review written)

Always always always have problems when any company I order from uses Hermes as the courier. They never tell you till the last minute either - maybe they know that their cutting costs is gonna put people off buying their products. Get an email - oh, btw your valuable items are gonna be dispatched with Hermes.. who are gonna lose them in their own depot, leave your items in a public place where they'll be stolen or just generally damage them with bad handling.. Whyyyyyy?? They must cost… Read Full Review

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★☆☆☆☆

“Amateurish in the extreme”

Written on: 05/10/2021 by M_Evans (13 reviews written)

Would I recommend to a friend? I wouldn't recommend to my worst enemy! From what I've seen of the operation, I shouldn't be surprised to see someone deliver a Hermes parcel in a wheelbarrow, with a flat tyre. Perhaps that wouldn't be so bad if they were on time. They seem to put obstacles in the way of those who don't want to know the answers to "FAQs" and their automated phone system seem to employ a robot, who is deaf. I never got far enough to get to speak to anyone and if I had, would… Read Full Review

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★☆☆☆☆

“Second time this has happened. Been in all day then...”

Written on: 14/04/2021 by Mills272 (1 review written)

Second time this has happened. Been in all day then get a text message ( attempted delivery made) BS. They have done this twice, why not leave a card, or second leave with neighbour. The reason is because they have not been near the house. The order never turned up. This has only ever happened with hermes. Next time I order anything on amazon I will ask what courier service they use, herpes is useless… Read Full Review

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★☆☆☆☆

“The Worst Delivery Company on eBay”

Written on: 15/02/2021 by TheEvaluator (2 reviews written)

Several times I have bought items on eBay. When a package goes missing in transit there is no way to trace it and Hermes do not care. eBay gives them a sliver of respectability until they lose your package. I hope a disappointed customer finds the CEO and explains it to him hard… Read Full Review

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★☆☆☆☆

“Disrespectful! ”

Written on: 29/01/2021 by SophEL (1 review written)

So this is the second time I have received a parcel from hermes and not only did I never receive an email to say it was arriving on a certain day but I was at work on the day it arrived and there was no note to say it had been left, it had been stuffed next to my bin and got soaking wet in the rain all day, this is the second time it has happened and there is no way to even speak to anybody about it! I spend almost £60 for my parcel to be dumped in the rain I don't think so! If the lazy person… Read Full Review

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★☆☆☆☆

“Hermes “lost” my item. To begin with there was no...”

Written on: 02/12/2020 by DexterStJock (1 review written)

Hermes “lost” my item. To begin with there was no way to contact them, every avenue to contact them was countered with an automated response that lead absolutely nowhere. It was simply impossible to speak to a human. This was an eBay sale and I had no option but to wait until a time when the item could be reported as overdue. By that point I had no option but to refund the buyer for the missing item. Eventually I made a claim and a month or so later was refunded less than a third of its… Read Full Review

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★☆☆☆☆

“Every week lost and damage my parcels! ”

Written on: 26/11/2020 by mfMcCracken412 (1 review written)

Hi, I start my business 5 months ago, and sending more than 200 parcels every month. Every week I have problems with costumers because parcels damadged, lost, or delayed. I loosing money everyday sending by hermes… Read Full Review

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★☆☆☆☆

“Ive been using them for a while sending various items...”

Written on: 09/11/2020 by elyasnoor (1 review written)

Ive been using them for a while sending various items and have had no problem, untill I decided to send a rather more expensive item (camera lens) The item gets "damaged" in transit without any explanation. 5 weeks later they refund me 5% of the value of the item and they refuse to send me back the "damaged" item. I highly recommend people NOT to send anything of high value with myhermes. And fyi...communication with them is a LOT of headache....never again… Read Full Review

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★☆☆☆☆

“Watch Joe lycetts got your back hermes episode ”

Written on: 25/08/2020 by ptSantiago170 (1 review written)

WATCH JOE LYCETTS GOT YOUR BACK HERMES EPISODE leave a review at hermesparcels too!! by far the worst parcel company in the uk! dont belive me? then watch joe lycetts got your back myhermes episode!! hermes has always been a no go for me after ive lost so many items ranging from clothing, trainers and toys once an items tracking is at standstill its as good as gone but hermes wont help for 10-12 days theyll just tell you its on the way! but that was the good old says when you could speak to… Read Full Review

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★☆☆☆☆

“Impossibe to communicate with via telephone or email”

Written on: 12/08/2020 by RylieBlack312 (1 review written)

I have had two parcels delivered by Hermes, both of which have been damaged in transit. Can I communicate with any human being? Can I claim against the insurance cover taken out. No. Their phone number states that their phone lines are down for maintenance (!) and that we should use something, which does not work either. I suggest you try another parcel company, but certainly not Hermes. He was the Messenger God and was pretty efficient… Read Full Review

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M_Evans's Comment

Written on: 05/10/2021

Title of review says it all.

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★☆☆☆☆

“No customer service ”

Written on: 26/06/2020 by 361Casey (1 review written)

Left a card saying the missed me and despite not authorising to be left with a neighbour or a safe place the card said they had left it with a neighbour. When I went to the neighbour they did not leave it with him. I tried to contact them however only robots on the phone and online chat I requested a CALL BACK through the website said be within in 48 hours. 5 days later I got an email saying my issue was resolved as the driver said it was delivered to the correct address .... how can this be… Read Full Review

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★☆☆☆☆

“I sent a £1500 laptop which was underpriced in...”

Written on: 28/05/2020 by Shogdit (1 review written)

I sent a £1500 laptop which was underpriced in weight After sending me a text to confirm how to pay , it was then cancelled And then the parcel disappears into thin air Apparently they can’t check its location Here’s what they sent in the final response Response By E-mail (Xxxxxxxx Dear Xxxxx Regarding parcel number: xxxxxxxxxxxx Thank you for contacting Hermes. Firstly, may I take this opportunity to sincerely apologise for the frustration and inconvenience you have been caused due… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 17/01/2020 by DeanRS (1 review written)

Ordered a return label online. Charged twice and no return label received. Phoned to resolve the issue but you cannot speak to anyone - the only way you can communicate with them is via web chat. I therefore started a web chat & explained the issue. Whilst they were sympathetic I was in as many words told that it was my problem. So no return label & two charges!!… Read Full Review

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★☆☆☆☆

“worst courier in the world”

Written on: 15/01/2020

Deliveries "lost", very difficult to contact, very awkward and long drawn out efforts to gain refund after 1 month and submitting all the info they required several times they still are asking for more and still no refund. My emails now get rejected by their system stating not recognised despite them using very same email address to contact me. They procrastinate and delay. I have evidence that drivers sign on behalf of customers without customers permission. Pay a few bob more and get less… Read Full Review

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★☆☆☆☆

“Worst delivery service in the world”

Written on: 06/01/2020 by 317Wright (1 review written)

If I could give a negative star rating, I would. I ordered from Sports Direct a pair of trainers as a Christmas present for my son on the 18th of December - delivery is through Hermes. On the 23rd Dec, I received a confirmation email from Hermes saying it had been delivered to the Hermes drop off location (shop). I went in and nothing there. I went in the next day and nothing. At 5pm, I had no choice on 24th Dec to go into a local Sports Direct and buy a pair of trainers. I emailed Hermes CEO… Read Full Review

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★☆☆☆☆

“ Failed to deliver Christmas gifts”

Written on: 31/12/2019

ASOS order placed well before Christmas, using Premier Delivery service (ironically!) Hermes failed to deliver on time and their tracking status remained unchanged from 22/12/19 to 30/12/19. Yesterday, after I complained to ASOS, Hermes miraculously updated tracking to: ‘delivered to secure location’.  Family at home ALL DAY, sat in room with clear view of front garden. Hermes sent email saying package delivered, so we searched property, bins, under car etc; nothing! Not left with… Read Full Review

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★☆☆☆☆

“My hemme parcell ”

Written on: 16/12/2019 by Tanyaz33 (1 review written)

Been away for week end was exspecting acouple of parcels from my hemmes looked on site said it had been delived to local office as not there said they had been put in blue bin which is not behind a fence then monday morning the bin men arrive to empys bins so as you can guess no parcels in there i only got back late monday night be aware take proper insurance out other wise they wont pay out… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 24/06/2019 by Demetrius354 (1 review written)

Marked my parcel as delivered, not to me at my clearly marked address though! Nightmare trying to get a straight answer and rude unhelpful customer service. Broke my letterbox which they never paid for last year. Delivered my parcel somewhere near a road near our village to a business,perfect!! If that isn't bad enough the condescending attitude will certainly knock that final nail in. All in all couldn't organise a knees up in a brewery. Have they been featured on Watchdog and I missed it?… Read Full Review

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★☆☆☆☆

“MyHerpes more like...”

Written on: 11/05/2019 by Duendecito (1 review written)

If you're just trying to lose stuff and it's not worth hiring a skip, then MyHermes offers a cheap alternative. Otherwise, steer clear. I bought a present for my grandson on eBay which failed to arrive and promptly entered a Kafka-esque labyrinth in which a slew of automated replies and unctuous emails gave contradictory advice and information. They variously claimed that it was out for delivery or that they had been unable to leave it in my porch. Then they told me that it was with my "local… Read Full Review

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