written by Shogdit on 28/05/2020
I sent a £1500 laptop which was underpriced in weight
After sending me a text to confirm how to pay , it was then cancelled
And then the parcel disappears into thin air
Apparently they can’t check its location
Here’s what they sent in the final response
Response By E-mail (Xxxxxxxx
Dear Xxxxx
Regarding parcel number: xxxxxxxxxxxx
Thank you for contacting Hermes.
Firstly, may I take this opportunity to sincerely apologise for the frustration and inconvenience you have been caused due to your parcel not being received.
I am really sorry this parcel hasn't been delivered.
Unfortunately due to the time frame since the last scan we would issue this as lost in the Hermes network.
Once again do please accept my sincere apologies caused throughout your delivery experience and should you require further assistance please feel free to reply
Kind regards,
Hermes Customer Service Advisor
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