Avoid if possible

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djstanleyk's review of Expert Logistics Delivery

★☆☆☆☆

“Avoid if possible”

Written on: 13/02/2022 by djstanleyk (1 review written)

Delivery of cooker notifiction received day before. We were given tracking information. We watched truck via tracking, eventually truck arrived back in Crewe - no delivery. Impossible to contact company to find out what had happened. We were telephoned 2 days later to arrange new delivery but young girl making new date did not know why delivery failed. We did find out from John Lewis that cooker had not even been loaded on truck!

Delivery finally was made and gas cooker was fitted and old range cooker removed at 7.10am! Fitters crossthreaded bolt on cooker towel rail which meant after my complaint that cooker had to have a strip down andrebuild with new front and towel rail. They did not supply and fit plinth cover as I suspect it would have taken too much time! They left at 7.50 am.

We have not received any explanation or apology from "Expert" Logistics!

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Expertlogistics's Response to djstanleyk's Review

Written on: 15/02/2022

Good Morning

We are so sorry for your experience. This certainly is not our usual level of service at all.

In order for us to investigate this, please could you send a copy of this review, together with the delivery postcode and name the order was placed in.

Kind regards
EXPERT LOGISTICS

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Djstanleyk's reply to Expertlogistics's Comment

Written on: 09/03/2022

I did reply via email as requested and had the followig response.
Good afternoon,

Thank you for your email & apologies for the delay in responding to you regarding the below complaint.

Please could you confirm who had asked for you to submit the below to us, I have located a stoves order that was raised and installed on 10th November with a follow up premium installation check on 24th November.

Please can you confirm this is the correct order so this can be investigated with the right departments.

Kind regards

Logistics customer services

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