Utterly incompetent

I used collect plus to get a parcel delivered from North Wales to London. The price seemed reasonable and their pick up and drop off stores were handily located. What a mistake. They have messed up at every turn.

My friend dropped the parcel off on 11th December, but they lost it. No trace of it anywhere.

After 4 days and a lot of pestering from me, they told me they'd locate the parcel. It then sat, inexplicably, in their Llandudno depot for 4 days without moving.

Finally, and to my enormous relief, the parcel was transferred to Dartford and I eagerly awaited its delivery to my local grocery store.

Yesterday lunchtime (20th Dec) I looked at the tracking history in horror to see that they claimed to have delivered it three times within 12 minutes to my local shop and had, they claimed, been unable deliver it, so were returning it to the sender! I knew this was a lie because the shop is open all day and there's no way they wouldn't have been able to deliver it. When I contacted them, they said it was a mistake but they couldn't deliver it to the store now it had been scanned as undeliverable. I asked why they couldn't re scan it as deliverable, but apparently that's not possible. So it's gone back to their national sorting depot and i am at my wit's end. I have no idea how to get it back as everyone I speak to promises they'll try their best to help and does absolutely nothing.

It's no exaggeration to say that if Basil Fawlty ran a parcel delivery company, it would be collect plus.