Arrow XL Reviews - www.arrowxl.co.uk

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★★★☆☆
2.8 / 5
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Latest Reviews

★★★★★

“delivery driver and colleauge ”

Written on: 29/06/2022 by massdammer (1 review written)

I had my bed delivered today, they were two lovely young men hard workers and very kind. i would happily recommend them and there company to all my friends the difficulty is putting the base together… Read Full Review

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★☆☆☆☆

“Left 9month pregnant woman blocked inside house”

Written on: 16/06/2022 by Rishi1957 (1 review written)

Their drivers said they only get 14min to deliver so they left me, pregnant at 9 months, blocked inside the house with no way of getting out and I could go into labour any minute! What's worse is they said head office authorised them to leave without completing the delivery! This insane! I asked them to help clear a path so I could get out if I needed to but they refused and just left! I'm blocked in by a 110kg American fridge freezer! This is so dangerous how could they leave me blocked in and… Read Full Review

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★★★★☆

“Delivered.”

Written on: 17/05/2022 by Sparrow07 (1 review written)

A. & T. from Arrowxl called nice and early (8:a.m.) to say they were not far away and that they were on their way. They arrived about 20 minutes later.✅ They delivered and as arranged,they removed my old fridge. No problem. Thank you very much… Read Full Review

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★★★★★

“Fast delivery ”

Written on: 06/04/2022 by ShaniyaMcQueen49 (1 review written)

Fast delivery . Very Happy with the delivery. Bang on time. I was worried the delivery might not come on time because I was leaving for work. Thank you . … Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 23/02/2022

Absolute the worst courier company ever. Absolute disgusted with the shambolic ArrowXL. ArrrowXL failed to deliver my large item last Friday and didn’t have the courtesy to tell me that the item was not going to be delivered, I only found out that this was the case when I checked the tracker and it confirmed that the item was being returned to the depot!! All the updates prior to this point until approx’ 5.00pm confirmed that it was still on its way, this meant that I took the day off work… Read Full Review

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★☆☆☆☆

“Flooded my house, please don't use them”

Written on: 22/02/2022 by Khumphries (2 reviews written)

Please, please do not use this company. They installed my washing machine incorrectly which then flooded my house, 2 months ago. Since then I've been battling with them to pay for the damage. They completely mishandled the claim, first saying it wasn't their fault and I must have had frozen pipes. Luckily, I had recorded the interaction which proved it was the installers fault. They tried to trick me out of the claim and only admitted responsibility after I showed them the video. They have… Read Full Review

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★☆☆☆☆

“Awful company with awful customer service”

Written on: 19/01/2022 by tgJones171 (1 review written)

Hands down the worst delivery company in the world! Still haven't received my TV that was due nearly 3 weeks ago. Called, emailed and gone on live chat so many times and had no help at all. Had to go back to the company who I bought the TV off so they could raise an investigation. Avoid like the plague!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Very poor service and failed to deliver”

Written on: 07/12/2021 by A900 (2 reviews written)

This company were supposed to deliver an item on behalf of Amazon, they had the item and emailed to say it would be delivered the next day between 07.15 and 09.15. On the day of delivery 7/12 they did not deliver and made no contact. I checked the Amazon app which said the delivery company had tried and fail to deliver on 6/12 , this was completely untrue. On contacting Arrow XL they stated they had not tried to deliver on 6/12 but then stated the order had been changed which stopped the… Read Full Review

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★☆☆☆☆

“Awful delivery and Customer service”

Written on: 16/10/2021 by Callahan73 (1 review written)

Arrow are CLEARLY faking excellent reviews on trust pilot, most accounts only have one review to their name haha anyway, I'm of course adding to the negative pile of REAL reviews as their delivery service told us last minute they COULND'T deliver our treadmill because it was 'TOO HEAVY'. I really like the fact they told us at the last second so we got the day off work to wait in and not during the 10 days I scheduled the delivery. Clearly their staff members are malnourished? or maybe they just… Read Full Review

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★☆☆☆☆

“Inept and incompetent delivery service”

Written on: 01/09/2021 by 490McQueen (1 review written)

There is far too much to explain in detail. This company is utterly useless. No communication between departments, damaged 50% of kitchen white goods. Send items out to deliver knowing full well they cannot be delivered, so another day on a truck and plenty more opportunity to do even more damage. The next attempt at a delivery will be their 5th attempt. Dispatched from appliances Direct on 2nd August and still I have only one half of my order. That`s one month and counting, maybe it will take… Read Full Review

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★☆☆☆☆

“Appaling customer service”

Written on: 08/07/2021 by JohnWhitehead (1 review written)

Still waiting fridge delivery date. Live chat for over 35 mins and they cut you off twice then ignore you. The glossy advertised free phone number link comes up with their logos. as not available. live chat often ha NO agents available. You are TOLD one slot and when you decline it they will not confirm that and again offer only that slot. you then apply again and told only that slot ... then you go around agin. etc. Still waiting for any reply. Also their agent line is over… Read Full Review

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★☆☆☆☆

“Had very bad experience twice with them, but...”

Written on: 14/06/2021 by vijayjadhav (1 review written)

Had very bad experience twice with them, but unfortunately Amazon like company is using them for delivering heavy items..Iam escalating this with the Amazon management to de-list them from Amazon's list of Courier companies… Read Full Review

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★★★★★

“Fast and quick ”

Written on: 18/03/2021

Very helpful and pleasant, putting where I wanted, ask to come round back and they did , would recommend them… Read Full Review

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★☆☆☆☆

“Ebay delivery delays”

Written on: 02/11/2020 by RichardEa (1 review written)

Order placed through ebay, supposed to be delivered 02/11. Contacted to check on delivery time, told a date needed to be booked in, and the earliest they could do was 06/11. An email saying this had been sent to the ebay seller, rather than myself. Asked to speak to manager, told this was not possible and 'why would I want to' - because my order is going to be 4 days late, due to a screw-up, and will now arrive after lockdown has begun when we are trying to minimise contact, and because if I… Read Full Review

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★☆☆☆☆

“Rubbish delivery company”

Written on: 30/05/2019 by whatever55555555555555 (1 review written)

They are rubbish. I took the day off work for a delivery and have been tracking it on the online app they sent me a link to, and it was still showing I was number 37 and the driver was at delivery number 33, so I was out in the garden. I came in to find they had apparently attempted delivery. That was half an hour ago and the app still shows they have yet to delivery my package. Total waste of a day, thanks for nothing… Read Full Review

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★☆☆☆☆

“Customer Service is a joke ”

Written on: 25/05/2019 by Collfleming (3 reviews written)

Spent £1,000 on garden furniture for family event, given a time slot of 3.15-5.15, I had to pick my daughter up from the train station from school a 10min round trip in the car. Spoke to cust service earlier in day to ask for message to be sent to drivers that I will be out of the house from 4.45pm for 10mins so if they arrive during this time, can they start unloading and I will be back before they’d have finished. Cust service agent told me no need as driver will call me before hand. Time… Read Full Review

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★★★★★

“delivery driver bonus ”

Written on: 06/12/2017 by Alaynaj280 (1 review written)

i was so pleased with the driver wiliam they were here when he said he was friendly and helpful carrying my parcel in the house for me would defo recommend u has when I ever I use this delivery serive I if order a parvel and u are the nominated delivery service I have always been more satiffied… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 30/11/2017 by roselear (1 review written)

We have just recieved our new television delievered by two lovely gentlemen. They arrived bang on the begining of the alloted time slot With a courtesy call to say they were on there way.They were cheerful and very helpful carrying in the parcel to the room where it was required.I would even go to say they brightened up my day .I would definitly recommend them… Read Full Review

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★★★★★

“delivery on time”

Written on: 13/11/2017 by EliNeville (1 review written)

Delivery was on time the two operatives carried the parcels into our house and deposited them where asked. No hesitation in using this service again… Read Full Review

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★★★★★

“excellent delivery service”

Written on: 28/09/2017 by Taylor-Alt154 (1 review written)

we found that using arrowxl delivery service was great they kept you informed every step of the way… Read Full Review

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