written by Khumphries on 22/02/2022
Please, please do not use this company. They installed my washing machine incorrectly which then flooded my house, 2 months ago. Since then I've been battling with them to pay for the damage. They completely mishandled the claim, first saying it wasn't their fault and I must have had frozen pipes. Luckily, I had recorded the interaction which proved it was the installers fault. They tried to trick me out of the claim and only admitted responsibility after I showed them the video. They have then spent 2 months trying to force me in to getting sub-value flooring, literally trying to trick me out of repairing the damage. It's now come to a point where I have to take them to small claims court. Everything is in writing, including the damage, so I've no doubt that they'll lose. It's been 2 months without a kitchen and untold stress from trying to deal with them. Please, please do not use them.
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