The School Photography Company Reviews - www.schoolphotographs.co.uk

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The School Photography Company - www.schoolphotographs.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible service every year ”

Written on: 24/11/2019 by Isair177 (1 review written)

Terrible service every year and poor photos for the high cost. Wish my child school would use a different company !!!!… Read Full Review

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★☆☆☆☆

“Awful photos”

Written on: 16/10/2018 by Dwyer1991 (1 review written)

Received 6 proofs of my 2 children. There is only 1 semi decent one in them. The rest my children either look deranged or drunk! Think i’ll be saving my money this year! Thanks but no thanks school photograph company!… Read Full Review

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★☆☆☆☆

“Slow delivery and bad pictures ”

Written on: 11/07/2016 by 55Sutton (1 review written)

Having used many different companies for school photographs, this is by far the worst. The group pictures had a very old fashioned backdrop which didn't even fit the group so you can see the hall curtains to the sides, very unprofessional. Ordered online as I usually do with all school photos, only to now be told it can be 28 days to dispatch, plus 7 days delivery time! Having now read these reviews I am hoping they will turn up at all… Read Full Review

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Tobymiars's Comment

Written on: 17/08/2016

How long did they take to turn up? I was also told up to 28 days but they arrived in 4 days.

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Lisashirman's Comment

Written on: 07/11/2019

I’ve had the same, told 27 days and would be dispatched last week still not dispatched and said they will see when they can get them out. The customer care is very blunt and not helpful clearly not bothered about fostering goodwill!

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★☆☆☆☆

“Paid but not delivered.”

Written on: 12/11/2015

Do not recommend. Paid for three sets of photos received one. week later received another, still waiting for third months later. Some children at school have not received any. Each parent has to chase them up, too many for school to sort out. No phone number, only email. Too far away to get too. Pay in advance but delivered whenever if ever!… Read Full Review

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★☆☆☆☆

“Dreadful Company!”

Written on: 11/11/2015 by 280Healy (1 review written)

I had placed the order in the first week of October. It took them two weeks to get the names on the sample picture from the school. I then called to ask them when I should expect delivery they said mid November. I then called today I was now told the end of November I then asked for a refund and they then said that the order is being processed I then asked if so, when is the delivery they then said that they did not know.  Like other reviewers I have suffered the same appalling and… Read Full Review

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★★★★★

“A kind gesture ”

Written on: 07/11/2015 by 110McCracken (1 review written)

I just wanted to say thank you to everyone at this company. My beautiful son passed away after a short illness last month. I wanted to get hold of copies of his last school picture which was the last really nice photo we had of james before he became unwell. I contacted The School Photography Company and they couldn't have been more helpful. They sent me the original digital file of his picture and a big framed one and lots of smaller ones. They wouldn't accept any payment from me and I had a… Read Full Review

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★☆☆☆☆

“Useless Company!!”

Written on: 04/11/2015

I ordered a set of school photos from this company and cannot believe how bad they have turned out! Considering this is the first photo of my son in "big school" and that this company should know how to take a decent photo. I've heard all the excuses, they only have a little time for each pupil, the hall needs to be prepared for lunch etc etc, well they had a dedicated room and loads of time to do this and still it's a mess. Out of focus image and really bad prints. I honestly couldn't say a… Read Full Review

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★☆☆☆☆

“Terrible service, will not use again”

Written on: 28/09/2015 by Richardsonxz45 (1 review written)

Used the form they sent to order photos. They were going to be a gift for grandparents. One month later no photos. I emailed to request a refund but immediately told that the photos had been ordered. I requested a refund again. Was told would need to return the photos to get a refund. Again waited for the photos which did not arrive. Emailed again and told they had been sent. Two days before the summer holidays received an email from the SCHOOL informing me they had received photos! Could not… Read Full Review

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★☆☆☆☆

“NO PHOTOS”

Written on: 02/01/2015

I am disappointed and very much disgusted with this company. I ordered my picturs end of November untill now no pictures. No apology, or explanation as to why. Would never recommend this company to anyone. Disgusting and disgraceful customer service. Worst company EVER… Read Full Review

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★☆☆☆☆

“Can't comment on photos....yet to arrive”

Written on: 16/12/2014 by Billybobbybobkin1979 (1 review written)

I ordered my sons school photos on 11 November 2014 (paying extra for delivery) and was given a rather generous (I thought) last delivery date of 9 December 2014. The photos did not arrive. When I contacted company they advised that they had a backlog. On looking at website I guess that this is probably the backlog caused by guaranteeing (made sometime after my order) that they would fulfil orders made by 10 December before Christmas. Erm...but I placed my order on 11 November?! Anyway I have… Read Full Review

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★★★★★

“Great service ”

Written on: 29/08/2014 by Kennedy346 (1 review written)

We ordered a pack iof 10 school pictures of my daughter for a ten pounds(!), so I wasn't expecting the photos to be all that good at this cheap and cheerful price. I was really pleased with the quality when we got them through the post and they are probably the best school pictures we've had in years Only problem was the envelope was soaking wet as it was raining hard when the postman delivered it. On opening the pack, two of the pictures were wet and damaged. I phoned the company to let them… Read Full Review

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★★★★★

“Much better service”

Written on: 22/08/2014 by 20Ford (1 review written)

Just ordered my sons school pictures and gI'm lad to see they've made a big improvement to their website for ordering pictures. Compared to last year, it is now really easy to use and their is lots of choice. I complained last year, so glad to see they've taken it on board. Praise where praise is due… Read Full Review

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★★★☆☆

“Missing photos ”

Written on: 12/12/2013 by andypandy88 (1 review written)

Miss 6 photos from the pack i bought and the photographer was not that good compared to previous year real let them and don't try their web site it does not work complete waste of time and money One upset mum?… Read Full Review

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★★★★★

“Exceeded our expectations - the best school photos to date”

Written on: 28/11/2012 by Jac1 (1 review written)

Having had a bad experience with my son's school photographs over the last last two years (poor quality, very expensive - and pricey delivery fees, which I personally hate), I was pleased to see that his school have finally changed to another photographers this year. We've just had this years photographs back and I have to say they are beautiful pictures of both my children, which far exceeded our expectations. We were beginning to think that all school photographers were the same with badly… Read Full Review

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★★★☆☆

“OK pictures, frame poor quality, and SLOW delivery”

Written on: 18/07/2012

Have seen much better picutres from other photographersin local nurseries. Sinlge shots dreadful, class pic a little more imaginative. Overpriced - schools should either reduce their commission of school photo should lower prices. Quality of frame not great - only went for a frame as I thought I would not get round to buying one. Would have saved money buying my own. Big gripe - picture took over 6 weeks to arrive. Could not locate telephone number on website, nice to see they take… Read Full Review

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★★★☆☆

“Frustrating, poor website and expensive”

Written on: 28/06/2012 by dingding1 (18 reviews written)

I think this company has a bit of a monopoly on School Photo services in the UK. I am sure its not easy and has considerable overheads but having ordered pictures from them every year for the past 6, the experience has never been slick or pleasant. Yes, the photo's are expensive. They always are. The quality is good and the choice of options (framed, cups, multi etc) is OK too. The worst thing is their website (I am talking www.schoolphotographs.co.uk and www.tspc-shop.co.uk). This is… Read Full Review

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